by 2005 HONDA ACCORD EX Owner on 04/24/2018Verified Service
Dont waste your money here. The techs dont really know whats theyre doing and theyre workin on trail and error bases, mean while their practice money is coming out of your pocket. They keep suggesting different services to see which one fixes the issue. Heck I came an hour later and they had my car out and had done nothing I requested but changed the oil. Wasted my day there an couldnt figure out anything
by on 05/01/2018
Were sorry you had a poor experience. Please send us your contact info and the details of your experience to pepsocial@pepboys.com so that we can investigate further. Thank you.
by 2012 CHRYSLER 200 LX Owner on 05/27/2016Verified Service
The associate was very rude and disrespectful. I missed my first appointment and had to contact corporate to report the issue I was having. Finally was able to have my maintenance completed but the same associate was there with the same attitude. His name is Corey by the way.
by 2015 SUBARU XV CROSSTREK 2.0I PREMIUM Owner on 03/06/2016Verified Service
They were nice, but the poor guy doing the oil change was clearly over-exhausted and started by putting the wrong filter and pouring a lesser-quality oil into the engine than what I ordered. Luckily I was watching the process so I caught it and made him flush it out, replace the filter, and put in the Mobil 1 I had ordered, so there were no problems. But you have to watch them do your work, which is unfortunate.
by 2015 SUBARU XV CROSSTREK 2.0I PREMIUM Owner on 09/26/2015Verified Service
Excellent service, helpful, friendly staff, but the tech left my oil dip stick a few inches out of the oil pan, which luckily I noticed just after the inspection. Notified Pepboys, they apologized and told me if there was any problems I could bring it right back. Will return to same Pepboys for next oil change.
by Abdias I. on 05/05/2026Verified Service
Long wait. Balancing well done!
by Pep Boys on 05/05/2026
Thank you for your feedback. We appreciate your patience during the wait and are glad to hear the balancing was done well. We'll continue working to improve our wait times while maintaining quality service.
by 2007 MAZDA CX-9 Owner on 02/15/2026Verified Service
Good work done on time and upto my expectations.
by Pep Boys on 02/17/2026
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2019 KIA SOUL PLUS Owner on 01/08/2026Verified Service
Staff was fast, friendly, and have price up front.
by Pep Boys on 01/08/2026
Thank you for the kind words. We will be sure to recognize our employees for their fantastic service!
by Alan K. on 12/21/2025Verified Service
Prompt action. I would recommend.
by Pep Boys on 12/22/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon Alan!
by 2015 HONDA CIVIC SI Owner on 12/12/2025Verified Service
Pep Boys! You are reporting wrong miles for my car. Please fix it or remove your error!
by Pep Boys on 12/13/2025
We are sorry for the poor experience and would like to hear more. Please reach out to us at pepsocial@pepboys.com.
by 2022 FORD ESCAPE SE Owner on 11/21/2025Verified Service
No BS, just the facts. Service with a smile.
by Pep Boys on 11/21/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2010 TOYOTA YARIS Owner on 11/14/2025Verified Service
Excellent work. Attention to detail.
by Pep Boys on 11/14/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2014 LEXUS RX 450H Owner on 11/08/2025Verified Service
Friendly staff and good service
by Pep Boys on 11/08/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by Kalad E. on 10/13/2025Verified Service
Service is good but the wait is over
by Pep Boys on 10/13/2025
Thank you for your feedback! We're glad you were happy with our service and apologize for the wait. We'll continue working to make your experience even smoother next time.
by 2011 VOLVO S80 3.2 Owner on 10/09/2025Verified Service
It was great. I will always use this shop.
by Pep Boys on 10/10/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2019 KIA SOUL Owner on 09/29/2025Verified Service
Good and fast service. Thank you
by Pep Boys on 09/29/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2015 HYUNDAI GENESIS 3.8L Owner on 09/28/2025Verified Service
An oil change took four and half hours.
by Pep Boys on 09/29/2025
We're happy to hear you had a good experience. If there is anyway we can make your next visit a five star experience, please reach out to us at pepsocial@pepboys.com.
by Carlton R. on 08/11/2025Verified Service
The guys at pepboys always take care of my truck.
by Pep Boys on 08/11/2025
That's awesome to hear! The team at Pep Boys will definitely appreciate the shoutout. It's great knowing your truck is in good handsconsistent care makes all the difference. Here's to many more smooth rides ahead!
by 2014 CHEVROLET IMPALA LTZ Owner on 07/29/2025Verified Service
GREAT CUSTOMER SERVICE AND FAST TURN-AROUND.
by Pep Boys on 07/29/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2010 MERCURY MARINER PREMIER Owner on 07/06/2025Verified Service
Had new front struts/coil springs installed.
When finished, I paid the bill and was sent on my way.
Upon entering the Interstate to make my way home, the vehicle became nearly impossible to control; the steering wheel was off center and it literally wandered all over the highway. I exited the Interstate and took backroads to another garage I trust. They had to perform an extensive alignment, which I had just had done 5 months before. I will NEVER take my vehicle there again.
by Pep Boys on 07/06/2025
Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered after having the front struts and coil springs installed. The situation you described is both concerning and unacceptable, and we understand how frustrating and unsafe that must have felt.
Please know that we've submitted a case (Case ID: 224543) to our Field Leadership Team for further review. Your feedback is being taken seriously, and we are committed to looking into what went wrong. We truly regret that this experience has led you to lose trust in our service.
If you have any additional details you'd like to provide, feel free to reach outwe want to ensure your concerns are fully addressed.
by 2008 HYUNDAI SANTA FE SE/LIMITED Owner on 06/19/2025Verified Service
Professional installation. Good price for good tires.
by Pep Boys on 06/19/2025
So glad you had an awesome time! Thanks for choosing us we hope to see you again real soon!
