by 2023 MAZDA CX-5 BASE Owner on 01/26/2026Verified Service
Windy day outside - and we were planning a long drive. Wanted to make sure the car was in top shape to handle the conditions. Fantastic team at that Pep Boys. Checked car thoroughly and assured us that car presented to be great with no issues. Drive home was great ;)
by Pep Boys on 01/26/2026
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2012 AUDI A7 PREMIUM PLUS Owner on 05/25/2025Verified Service
I don't know why I am getting a survey for something that never happened. My car was not Serviced nor Maintenance Inspection completed. All I did was call for a Tire quote. I needed two and they only had 1 capable of installing that day. I had to go elsewhere because they had 2 in stock.
by Pep Boys on 05/25/2025
We apologize that you had a poor experience. Please allow us to review your experience by sending us your contact info and details of your visit to pepsocial@pepboys.com referencing Carfax reviews, so we can investigate further. Thank you.
by 2018 MAZDA CX-5 SPORT Owner on 04/01/2026Verified Service
They recommended a fairly new tire be replaced for a screw when our normal garage was able to plug the hole. Shops like these are always trying to upsell instead of being honest to the customer.
by Ari on 04/01/2026
Hello Veronica, thank you for bringing this to our attention, and we sincerely apologize for your experience. We completely understand your frustration. What you described does not reflect the level of honesty, transparency, or customer care we strive to provideespecially regarding appropriate tire repair recommendations.
Using the VIN information, we have documented Case #318043 and assigned it to our Field Leadership Team, who will be reaching out to assist you further. If you do not hear from anyone, please feel free to contact us by emailing pepsocial@pepboys.com or by calling our Customer Relations department at 1-800-737-2697 (options 1, 3, 2).
by 2023 MERCEDES-BENZ C 43 AMG Owner on 03/17/2026Verified Service
The job wasn't done right the first time and I had to go back in to get it fixed.
I got the brand new tires and wheels installed and was charged more than what I was quoted earlier.
by Pep Boys on 03/18/2026
Hello Afif, we do apologize for the poor experience. With your information, we have documented Case# 314995 and assigned it to our Field Leadership Team to reach out and assist you further. Should you not hear from anyone, please contact us back by email or by calling our Customer Relations department at 1-800-737-2697 (options 1, 3, 2).
by 2019 SUBARU IMPREZA PREMIUM Owner on 02/23/2026Verified Service
It seems like they just ran diagnostics but didn't actually fixed anything, but charged me as if they did.
by Pep Boys on 03/06/2026
We are sorry for your experience, and would like to make things right. Please send the details and your contact info to pepsocial@pepboys.com.
by George J. on 01/24/2026Verified Service
They really helped me out when arriving late for 4 tires . Little expensive but there service was great
by Pep Boys on 01/25/2026
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2017 JEEP RENEGADE LATITUDE Owner on 01/24/2026Verified Service
Bad service took over 5 hrs to change tires and alignment. Did not the tires advertised on the website. Never going back
by Pep Boys on 01/30/2026
We are sorry for the poor experience and would like to hear more. Please reach out to us at pepsocial@pepboys.com.
by Kevin P. on 01/06/2026Verified Service
Front Desk man did everything right. I had a flat and driving 2 miles to get to Pep Boys, I dropped it off and everything went well with a good priced tire.
by Pep Boys on 01/06/2026
Thank you for the kind words, Kevin. We will be sure to recognize our employees for their fantastic service!
by 2014 NISSAN NV 200 2.5S/SV Owner on 11/09/2025Verified Service
I had an appointment scheduled for 9am and was told when I arrived that it would 2 to 3 hours before they would get to it.
by Pep Boys on 11/16/2025
We are sorry you didn't have a great experience and would like to hear more. Please email us at pepsocial@pepboys.com.
by 2020 HYUNDAI TUCSON SE Owner on 10/25/2025Verified Service
They did a good job. Mr Peters was my mechanic and explained why everything was needed. Price was fair.
by Pep Boys on 10/26/2025
Thank you for your positive comments. We are so glad to hear that you enjoyed your visit! We hope you come back soon.
by 2020 HONDA CR-V EX Owner on 09/21/2025Verified Service
The estimated completion time for the service was exceeded by 2 hours which affected my daily schedule
by Pep Boys on 09/21/2025
We're sorry to hear about your recent experience. We'd appreciate the opportunity to look into this further please send your contact details and information about your visit to pepsocial@pepboys.com, referencing Carfax Reviews. Thank you for bringing this to our attention.
by 2016 TOYOTA COROLLA L/LE/S SERIES Owner on 09/04/2025Verified Service
I asked for the diagnostic but without my permission, he replaced some parts that they don't need to done.
by Ari on 09/04/2025
Hello Misbahullah, we're truly sorry to hear about what happened. We've created Case #257470 and shared it with our Field Leadership Team for review.
If you don't hear back from them soon, please don't hesitate to contact us at pepsocial@pepboys.com or by calling our Customer Relations Department at 1-800-737-2697 (options 1, 3, 2). We want to make sure this is addressed properly for you.
by 2013 JEEP COMPASS LATITUDE Owner on 09/26/2022Verified Service
Went in for tires and alignment had to travel from Woodbridge to Manassas for my tires. Your system says "tires are 17 18 19" I have brought tires from you before they are 16 even door says so. The tech thought I was wrong but was proven wrong. Don't assume women don't know their cars.
by Pep Boys on 09/26/2022
Were glad you had a good experience. If there is anything we can do to improve your next visit, please let us know by sending us an e-mail at pepsocial@pepboys.com
by 2010 LEXUS RX 350 Owner on 08/16/2022Verified Service
Very disappointing experience. First don't place an order via the PEP BOYS website. After 2 days the store never could find my tires. After listening to the store's recommendation on a tire solution I should have stopped. Anyway, I over paid in my opinion for the tires and the installation. Also have a nice grease stain in my car (thank you Pep boys Tech!). Sloppy installation, and charged a premium. I've learned my lesson.
by Pep Boys on 08/17/2022
Hi there, we understand how this experience could be frustrating. Thank you for bringing this to our attention. Please reach out to us directly via email at pepsocial@pepboys.com so we can make it right.
by 2016 FORD FOCUS SE Owner on 12/27/2021Verified Service
They put my tires on in the amount of time that was promised. The only thing is instead of putting my spare back where it belonged they just threw it in the trunk for my to take care of. I,m a older handicapped lady who can,t do that by herself. My car was also not sanitized as promised. they were in to big a hurry. they also replaced my tie rods inside and out
by Pep boys on 12/27/2021
Were sorry you had less than a 5-star experience . Please send your contact info and the details of your experience to pepsocial@pepboys.com as we would like to look into this further. Thank you.
by 2008 TOYOTA CAMRY HYBRID Owner on 11/06/2021Verified Service
Overzealous employee for a State inspection faulted the car for three items. One was acceptable (license plate light; one of TWO was out). Other two were bogus. Appealed to State Police. They reviewed and agreed with me. I have spent over $1000 for tires at this facility. For a $20 inspection...they have lost a customer.
by Pep Boys on 11/06/2021
We appreciate you taking the time to provide feedback and apologize for your frustrating experience. Please email us your contact information and location details to pepsocial@pepboys.com, so we may communicate directly about your experience.
by 2013 CHEVROLET CRUZE LT Owner on 08/02/2021Verified Service
My second visit in one month to same store a couple week of going and coming for same issue which didn't get fixed! I expected more care, and more experience! I got refund full amount. I'll go to different store. Hopefully, I get better service! On the other hand, the staff is very nice and polite.
by Pep Boys on 08/02/2021
Were sorry you had a poor experience. Please send us your contact info and the details of your experience to pepsocial@pepboys.com so that we can investigate further. Thank you.
by 2014 FORD EXPLORER XLT Owner on 12/01/2020Verified Service
The day before the appointment I received a call from Pep Boys. The type of tire I selected online and reserved for installation was not in stock. Pep Boys found a comparable tire by the same manufacture and price matched (it was more expensive). I was able to keep my appointment and ended up with a high grade tire. Good Customer Service!
by Pep Boys on 12/01/2020
Thank you for your positive comments. We are so glad to hear that you enjoyed your visit! We hope you come back to soon.
by Ted C. on 11/10/2020Verified Service
Went in for a check engine light. $99.00 seems a bit high for reading a code. They recommended a variety of things (shotgun approach) and did not share the diagnostic code with me. Had they zeroed in on one fix, I would have let them do the work. I'm not a fan of "let's replace parts until the problem is solved". I'll be taking it elsewhere.
by Pep Boys on 11/10/2020
Thank you for your feedback, were sorry you had a poor experience.
by 2011 JEEP GRAND CHEROKEE LAREDO Owner on 05/15/2018Verified Service
Pep Boys in Manassas did a great job at a great price. The desk person Norman did a great job explaining everything about the service and followed up with me as the job progresses Norman also made me aware of rebates for brake works at their location which I will exercise. I highly recommend Pep Boys in Manassas for brake work.
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Service Information
Top Services Performed
Based on CARFAX Service History, Pep Boys specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Oil Change
Steering & Suspension
Tire Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Pep Boys specializes in these makes, in addition to many others.
