by 2017 NISSAN VERSA S/S PLUS/SV/SL Owner on 05/11/2025Verified Service
They were patient and listened to me.
by Pep Boys on 05/11/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2018 CHRYSLER PACIFICA HYBRID TOURING L Owner on 04/27/2025Verified Service
Great service! People were friendly! Thank you!
by Pep Boys on 04/27/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2020 MAZDA CX-5 TOURING Owner on 03/14/2025Verified Service
Service was very slow paid for bad service
by Pep Boys on 03/14/2025
We apologize that you had a poor experience. Please allow us to review your experience by sending us your contact info and details of your visit to pepsocial@pepboys.com referencing Carfax, so we can investigate further. Thank you.
by Kevin P. on 03/04/2025Verified Service
The front desk manager Frank was the best I've seen at the Manassas Pep Boys.
by Pep Boys on 03/05/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2018 CHRYSLER PACIFICA HYBRID TOURING L Owner on 02/15/2025Verified Service
I was greeted friendly and was kept up to date on the status of my vehicle. Everything was great!
by Pep Boys on 02/15/2025
We are so glad you enjoyed your experience, Thank you for the positive review and we are excited to serve you again!
by 2020 HONDA CR-V EX Owner on 01/23/2025Verified Service
excellent service delivered by the team
by Pep Boys on 01/23/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2018 CHRYSLER PACIFICA HYBRID TOURING L Owner on 12/20/2024Verified Service
I was at the dealer for a recall and they said my alignment needed doing. So as soon as I got my car I went to pep boys where I had purchased the lifetime warranty. I called to see if they were able to squeeze me in. They were. Dropped off car. After a while I looked on the link and it hadn't been assigned yet. So I called to see what was up. They said about 45 minutes. About 45 mins later they called and it was ready. Yea! Thank you, Pep boys!
by Pep Boys on 12/20/2024
We appreciate the 5-star rating!! Thank you for your business!
by 2004 HONDA CIVIC HYBRID Owner on 11/21/2024Verified Service
Rotated tires and alignment. Done quickly!
by Pep Boys on 11/21/2024
Thank you for choosing Pep Boys and for the 5-Star rating. We are glad we were able to deliver a great experience. We look forward to your next visit.
by 2020 SUBARU FORESTER LIMITED Owner on 11/18/2024Verified Service
Wait longer than informed
by Pep Boys on 11/19/2024
We apologize that you had a poor experience. Please allow us to review your experience by sending us your contact info and details of your visit to pepsocial@pepboys.com referencing google, so we can investigate further. Thank you.
by 2017 SUBARU FORESTER 2.5I Owner on 08/18/2024Verified Service
A 30 minute job took three hours while I waited. OUCH. The shop was understaffed and first the manager warned me that it would take 90 minutes which I accepted. But then the manager spent an hour to find the tires I had preordered on the internet because of a bad location in inventory. After finding them he did not update me on the added delay and new time line. When I finally asked, he explained things and promised that the car would be ready in 20 minutes. It was another 60 minutes until the car was ready and 10 more for finishing the paperwork. He was then defensive saying it was not his fault. So BAD COMMUNICATION, LACK OF CUSTOMER CONCERN AND LACK OF STAFF. BEWARE!
by Pep Boys on 08/19/2024
We apologize that you had a poor experience. Please allow us to review your experience by sending us your contact info and details of your visit to pepsocial@pepboys.com referencing google, so we can investigate further. Thank you.
by 2020 FORD ECOSPORT SE Owner on 05/05/2024Verified Service
Work was done quickly and professionally.
by Pep Boys on 05/05/2024
Thank you for the 5-star rating! We're happy we were able to deliver a great experience for you!
by 2020 TOYOTA CAMRY SE/SE NIGHT SHADE Owner on 02/21/2024Verified Service
Very reasonable price and very honest
by PEP BOYS on 02/21/2024
We look forward to seeing you again. Feel free to schedule your next service with us at pepboys.com.
by 2016 NISSAN ROGUE S/SL/SV Owner on 01/25/2024Verified Service
Excellent! Thank you very much for the great job
by Pep Boys on 01/25/2024
Thank you for the 5-star rating! We're happy we were able to deliver a great experience for you!
by 2013 FORD ESCAPE TITANIUM Owner on 01/19/2024Verified Service
Ok too slow with customer
by Pep Boys on 01/19/2024
We apologize that you had a poor experience, Please allow us to review your experience by sending us your contact info and details of your visit to pepsocial@pepboys.com referencing (CarFax Review), so we can investigate further. Thank you.
by 2016 HONDA CIVIC EX Owner on 12/31/2023Verified Service
Nice people and take good care of your vehicle.
by Pep Boys on 12/31/2023
We're happy to hear you had a good experience. If there is anyway we can make your next visit a five star experience, please reach out to us at pepsocial@pepboys.com.
by 2014 TOYOTA AVALON HYBRD/PREM/TUR/LTD Owner on 11/24/2023Verified Service
Great service quickly done
by Pep Boys on 11/25/2023
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2013 NISSAN SENTRA S/SV/SR/SL Owner on 09/11/2023Verified Service
Kris, Store representative was knowledgeable, patient and professional.
by Pep Boys on 09/13/2023
Thank you for choosing Pep Boys and for the 4-Star rating. We are glad we were able to deliver a great experience. We look forward to your next visit.
by 2020 NISSAN ALTIMA SL Owner on 08/06/2023Verified Service
Got me in and out for my full lifetime alignment
by Pep Boys on 08/07/2023
We appreciate the 5-star rating!! Thank you for your business!
by 2018 CHRYSLER PACIFICA HYBRID TOURING L Owner on 07/21/2023Verified Service
Great service on my alignment!!
by Pep Boys on 07/21/2023
Thank you for choosing Pep Boys and for the 5-Star rating. We are glad we were able to deliver a great experience. We look forward to your next visit.
by 2018 TOYOTA CAMRY L/LE/XLE/SE/XSE Owner on 06/07/2023Verified Service
Awesome store, very diligent in their service.
by Pep Boys on 06/07/2023
Thank you for choosing Pep Boys and for the 5-Star rating. We are glad we were able to deliver a great experience. We look forward to your next visit.
