by 2016 CHEVROLET TRAX 1LT Owner on 08/24/2023Verified Service
This rating is for my most recent visit. I have no complaints on my previous visits. I dropped off my vehicle on Tuesday. On Thursday, I was told the parts for my vehicle had arrived and my vehicle was being working on. Again on Saturday, I was told my vehicle was being worked on and it would be ready by Saturday afternoon. Finally on Sunday (5 days later) I spoke with Chris who informed me I had been given incorrect information. In fact, the parts had not arrived and my vehicle was not being worked on. Chris immediately took action and by Monday, he had ensured the parts were available and that my vehicle was repaired by Monday afternoon.
by Pep Boys on 08/24/2023
Were sorry you had less than a 5-star experience. Please send us your contact info and the details of your experience to pepsocial@pepboys.com so that we can investigate further. Thank you.
by 2017 JEEP WRANGLER UNLIMITED SPORT Owner on 08/16/2023Verified Service
Great service . Bill was great
by Pep Boys on 08/17/2023
We appreciate the 5-star rating!! Thank you for your business!
by 2017 VOLKSWAGEN JETTA S Owner on 07/23/2023Verified Service
Work was great, balancing was not so great.
by pepboys on 07/24/2023
Were glad you had a good experience. If there is anything we can do to improve your next visit please let us know by sending us an e-mail to pepsocial@pepboys.com
by 2015 TOYOTA SIENNA XLE/LIMITED Owner on 07/07/2023Verified Service
Took forever, brought it there 2 times for wheel balancing and it still isnt right.
by Pep Boys on 07/08/2023
We apologize that you had a poor experience, Please allow us to review your experience by sending us your contact info and details of your visit to pepsocial@pepboys.com referencing (CarFax Review), so we can investigate further. Thank you.
by 2019 TOYOTA RAV4 XLE/XLE PREMIUM Owner on 07/06/2023Verified Service
Great communication, willing to solving problems, and honor they warranty for your work being done.
by Pep Boys on 07/06/2023
We appreciate the 5-star rating!! Thank you for your business!
by 2016 HYUNDAI SONATA SE Owner on 06/05/2023Verified Service
Good and affordable service
by pepboys on 06/05/2023
Were glad you had a good experience. If there is anything we can do to improve your next visit please let us know by sending us an e-mail to pepsocial@pepboys.com
by 2013 SUZUKI KIZASHI SPORT SLS Owner on 05/17/2023Verified Service
Overall, the car was serviced properly but it took longer than expected to get the repairs done.
by Pep Boys on 05/17/2023
We apologize that you had a poor experience. Please allow us to review your experience by sending us your contact info and details of your visit to pepsocial@pepboys.com referencing Carfax, so we can investigate further. Thank you.
by 2006 MAZDA MAZDA3I Owner on 04/06/2023Verified Service
Downside:
Incorrect mileage reported
Upside:
Oil changed
Four tires changed, balanced and aligned
by Pep Boys on 04/06/2023
Thank you for bringing this situation to our attention. Were sorry you had that kind of experience. We value our customers and appreciate your feedback. If you would like customer service to contact you so the issues can be investigated further, please email us at pepsocial@pepboys.com referencing Carfax, with the best way to contact you, or call us at 1-800-737-2697 and we'd be happy to assist you further.
by 2006 MAZDA MAZDA3I Owner on 04/06/2023Verified Service
Downside:
Incorrect mileage reported
Washer hose started leaking fluid
by Pep Boys on 04/06/2023
We are so sorry your service did not go as planned. We would like to hear more about your experience if you are willing to talk with us. Please reach out to us via email at pepsocial@pepboys.com referencing Carfax, so we can find a solution. Thank you!
by 2016 HYUNDAI SONATA SE Owner on 02/06/2023Verified Service
Wait time for the service/oil change was more than anticipated
by Pep Boys on 02/08/2023
We are very sorry your tire service did not go as planned. We would like to talk about your experience with you in more detail if you are willing. Please reach out to us at pepsocial@pepboys.com referencing Carfax, and we will make sure customer service gets in touch with you!
by 2019 HONDA CR-V EX Owner on 11/03/2022Verified Service
The service at this location is horrible. There was no clear communication with the users.
by Pep Boys on 11/03/2022
Were sorry you had less than a 5-star experience. Please send your contact info and the details of your experience to pepsocial@pepboys.com, as we would like to look into this further. Thank you.
by 2021 DODGE DURANGO R/T Owner on 10/19/2022Verified Service
My experience was good with everything excellent service
by Pep Boys on 10/20/2022
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2017 NISSAN MAXIMA 3.5S/3.5SV/3.5SL/3 Owner on 09/29/2022Verified Service
overall good . The wait was a little long, but a guy forgot to put the oil change sticker.
by Pep Boys on 09/30/2022
Thank you for the positive rating. We want your next visit to be a 5-star visit. If there is anything we can do to improve your next visit please let us know by sending us an e-mail at pepsocial@pepboys.com
by 2019 HONDA CR-V EX Owner on 08/20/2022Verified Service
Excellent customer care, excellent staff!!
by Pep Boys on 08/20/2022
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2016 HYUNDAI SONATA SE Owner on 08/17/2022Verified Service
Good service but longer waiting times
by Pep Boys on 08/17/2022
A big thank you for the 4-star rating! We appreciate your business.
by Geoff M. on 08/17/2022Verified Service
Had to return to shop when a part was dangling off my car.
by Pep Boys on 08/17/2022
Thank you for the positive rating. We want your next visit to be a 5-star visit. If there is anything we can do to improve your next visit please let us know by sending us an e-mail at pepsocial@pepboys.com
by 2017 FORD FUSION SE Owner on 08/10/2022Verified Service
Wait 2.5 hour, service not good
by Pep Boys on 08/10/2022
please send us an email at pepsocial@pepboys.com with your contact information so we can look into this further.
by 2020 NISSAN ROGUE S/SL/SV Owner on 08/07/2022Verified Service
Great experience, great people! Thank you!
by Pep Boys on 08/07/2022
A big thank you for the 5-star rating! We appreciate your business.
by 2006 BMW 330I Owner on 08/02/2022Verified Service
The service was great and not too long a wait with an appointment!
by Pep Boys on 08/03/2022
Thank you for choosing Pep Boys and thank you for the 5-star rating! Were happy we were able to deliver a great experience for you!
by 2014 HONDA PILOT EX Owner on 07/20/2022Verified Service
