Pep Boys Reviews - Page 5

3.9
Website

Ratings & Reviews

Overall Rating
3.9
202 Verified Reviews
5 Star
56%
4 Star
16%
3 Star
8%
2 Star
5%
1 Star
15%
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by 2013 HONDA ACCORD SPORT Owner on 09/30/2024Verified Service
Tire rotation wasn't done , complimentary inspection not done or notes not given
by Pep Boys on 10/01/2024
We apologize that you had a poor experience, Please allow us to review your experience by sending us your contact info and details of your visit to pepsocial@pepboys.com referencing (CarFax Review), so we can investigate further. Thank you.
by 2020 FORD F250 SUPER DUTY Owner on 08/22/2024Verified Service
Manager is terrible. Doesn't care about customers
by Pep Boys on 08/23/2024
We're sorry you had less than a 5-star experience. Please send your contact info and the details of your experience to pepsocial@pepboys.com, as we would like to look into this further. Thank you.
by Robert L. on 08/02/2024Verified Service
Great service and will go back for future services
by Pep Boys on 08/03/2024
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2018 HYUNDAI TUCSON SE Owner on 07/31/2024Verified Service
Quick and complete. Very thankful.
by Pep Boys on 07/31/2024
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2012 DODGE CHARGER R/T Owner on 05/06/2024Verified Service
Worst place they caused extra damage to my vehicle
by Pep Boys on 05/06/2024
We apologize that you had a poor experience, Please allow us to review your experience by sending us your contact info and details of your visit to pepsocial@pepboys.com referencing (CarFax Review), so we can investigate further. Thank you.
by 2018 HONDA CR-V EXL Owner on 04/26/2024Verified Service
Quick and very professional
by Pep Boys on 04/26/2024
We appreciate the 5-star rating!! Thank you for your business!
by 2016 HONDA CR-V EX Owner on 04/05/2024Verified Service
I have never seen all four tires be changed that fast, except the race track. Amazing job!
by Pep Boys on 04/05/2024
We appreciate the 5-star rating!! Thank you for your business!
by 2020 SUBARU ASCENT TOURING Owner on 03/01/2024Verified Service
Installed new battery in timely manner, friendly service
by Pep Boys on 03/01/2024
Thank you for choosing Pep Boys and for the 5-Star rating. We are glad we were able to deliver a great experience. We look forward to your next visit.
by 2021 SUBARU CROSSTREK LIMITED Owner on 02/27/2024Verified Service
Service was good and quick. Nice staff.
by Pep Boys on 02/27/2024
Thank you for the 5-star rating! We're happy we were able to deliver a great experience for you!
by 2013 AUDI A6 PREMIUM PLUS Owner on 02/20/2024Verified Service
It went very well. Well worth the wait.
by Pep Boys on 02/20/2024
We appreciate the 5-star rating!! Thank you for your business!
by 2018 NISSAN ROGUE S/SL/SV Owner on 02/13/2024Verified Service
Professional, got me in right away and fixed what another tire shop botched up
by Pep Boys on 02/13/2024
We appreciate the 5-star rating!! Thank you for your business!
by 2016 HONDA HR-V LX Owner on 01/28/2024Verified Service
Everything was well done and timely
by Pep Boys on 01/29/2024
We appreciate the 5-star rating!! Thank you for your business!
by 2012 NISSAN VERSA S/SV/SL Owner on 01/21/2024Verified Service
The experience with was Good
by Pep Boys on 01/21/2024
We're sorry you had less than a 5-star experience. Please send your contact info and the details of your experience to pepsocial@pepboys.com, as we would like to look into this further. Thank you.
by 2020 HONDA ACCORD SPORT Owner on 01/14/2024Verified Service
Nothing bad to say, very professional and only took 1.5 hrs for tires and alignment.
by Pep Boys on 01/14/2024
We're happy to hear you had a good experience. If there is anyway we can make your next visit a five star experience, please reach out to us at pepsocial@pepboys.com.
by 2018 TOYOTA RAV4 HV LE/LE PLUS/XLE Owner on 11/11/2023Verified Service
Folks were friendly and I got a good deal on my tires
by Pep Boys on 11/11/2023
We appreciate the 5-star rating!! Thank you for your business!
by 2018 LEXUS GX 460 Owner on 11/10/2023Verified Service
Walk in Was easy. Good place foe service.
by Pep Boys on 11/11/2023
Thank you for choosing Pep Boys and for the 5-Star rating. We are glad we were able to deliver a great experience. We look forward to your next visit.
by 2014 FORD FUSION SE HYBRID Owner on 10/30/2023Verified Service
If I want to I will give this location 0 of stars. This location was not clean and run down. Bring cash or when you are done with this location go to your bank or call your bank to get a new card because this location computer system are not working properly so it is easy for a cyber hacker to hack the computers at this location. This location block off the retail space and still have the old retail store sign up they say they are remodel the store but that was in 2020. Also this location used have Hertz / Lyft car rental service was close or does not exist anymore. Wear a mask at this location because the smell is not good smell. The bathroom is not good because they put the toilet paper holder on zip ties to the handicap bar.
by Pep Boys on 10/30/2023
We apologize that you had a poor experience, Please allow us to review your experience by sending us your contact info and details of your visit to pepsocial@pepboys.com referencing (CarFax Review), so we can investigate further. Thank you.
by 2018 CHEVROLET MALIBU LT Owner on 10/23/2023Verified Service
much cheaper then the dealer
by Pep Boys on 10/23/2023
We appreciate the 5-star rating!! Thank you for your business!
by 2012 CHEVROLET K1500 SUBURBAN LT Owner on 10/03/2023Verified Service
MY service experience was very good.
by Pep Boys on 10/03/2023
We appreciate the 5-star rating!! Thank you for your business!
by 2016 HONDA HR-V LX Owner on 08/28/2023Verified Service
Everything was great and completed in a timely manner.
by pepboys on 08/29/2023
Thank you for the awesome feedback. We are happy you're happy. We look forward to continuing doing business with you.
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