by 2022 FORD ECOSPORT SE Owner on 05/07/2026Verified Service
They are pleasant and offer options for vehicle services. I show up early in the morning and that seems to be the most efficient timeframe to get services completed.
by 2021 FORD EXPLORER XLT Owner on 04/30/2026Verified Service
It always take at least 2 to 3 hours just to get an oil change and tire rotation, even with an appointment.
by 2019 FORD ESCAPE TITANIUM Owner on 04/20/2026Verified Service
Service was quick and the diagnosis was exactly what I expected. 2019 Ford Escape - required new purge valve. Be sure you look for a service coupon because it's up to the customer to look for savings.
by 2023 FORD F150 LIGHTNING PRO/LIGHTN Owner on 04/18/2026Verified Service
Great that the tech came to the house and was able to do the software updates without having to schedule a shop visit.
by 2019 FORD EXPLORER LIMITED Owner on 04/18/2026Verified Service
I had recall work performed and it was taken care of with no issues. Plus they even washed my vehicle before I picked it up.
by 2018 FORD FUSION SE Owner on 04/16/2026Verified Service
I needed to have a belt replaced and the tech Mark showed me a photo of the belt in its current condition and explained the replacement. He provided an estimate of the cost and time involved, which proved to be accurate.
by 2024 FORD EXPLORER XLT Owner on 04/16/2026Verified Service
Ford needs to update the 2024 software so my GPS will work.
The GPS worked perfectly in the 2025 loaner I drove, so what is the reason Ford will not update the 2024 software so my GPS will work?
by 2023 FORD F150 SUPERCREW Owner on 04/04/2026Verified Service
Another great experience with the service department at Krause especially Jared in The Quick Lane. I'd give him more than 5 stars if I could!
by 2015 FORD ESCAPE SE Owner on 03/29/2026Verified Service
Our mobile mechanic, Caleb, was fantastic! He did a great job on my daughter's car and took very good care of her.
by 2020 FORD EXPEDITION XLT Owner on 03/19/2026Verified Service
Car is still shifting crazy during gears. Brakes are still squealing, although they said they fix them. Found Kroger bags in the backseat of the car with dried milk.
by Claudia S. on 03/18/2026Verified Service
Good communication, we worked with Jason already a few times. Best part from $2.500 estimate we paid $1000 at the end. Still a lot of money but ..
by 2020 FORD ESCAPE SE Owner on 03/06/2026Verified Service
Said recalls were taken care of but if the recalls were taken care of why are they still showing not completed?
by 2025 FORD F150 PLATINUM Owner on 03/02/2026Verified Service
I liked the speed of the service. I didn't not like that my K&N lifetime interior and exterior filters were removed and tossed for a inferior product.
by 2020 FORD RANGER XL/XLT/LARIAT Owner on 02/26/2026Verified Service
I love the dealership I trust them with all my car buying needs. The service center is hard to get ahold of and you do not get a lot of updates
by 2017 FORD F250 SUPER DUTY Owner on 02/17/2026Verified Service
I needed the drivers seat heating fixed , when I picked it up the first time, it failed immediately, they jumped back on it and they fixed it the second attempt within a day and a half.
by 2023 FORD MUSTANG GT Owner on 02/07/2026Verified Service
Mobile mechanic serviced my car and did a great job explaining what he was doing. Very pleased with the Krause mobile service and repair. Highly recommend.
by 2021 FORD BRONCO SPORT BADLANDS Owner on 02/02/2026Verified Service
The technician was very friendly and efficient. Came to my work and did everything in the parking lot in about 30 minutes.
by 2021 FORD F350 SUPER DUTY Owner on 01/26/2026Verified Service
This was a recall software update that was provided by a mobile tech. It was fast efficient and very helpful with my related questions.
by 2012 KIA SORENTO SX Owner on 01/24/2026Verified Service
I frequent the Quick Lane at Krause Family Ford and have always received great care and advice when needed. I'm sure the dependability of my car is directly attributed to the service I receive. The staff is always friendly and helpful.
by Michael O. on 01/23/2026Verified Service
Made an appointment - took my vehicle in for service (oil change and tire rotation), waited while it was being done, and an hour later, drove away happy.
