by 2021 FORD ESCAPE SE Owner on 07/11/2022Verified Service
unsure, my vehicle is still at the dealership with another issue that is not repaired due to waiting on part.
by Ken Ganley Ford West on 07/12/2022
Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues.
by Michele H. on 06/27/2022Verified Service
They were quick with the 3 recalls I had that needed to be fixed. They also were very nice and accommodating since I was there for 3 hours. Very attentive
by Ken Ganley Ford West on 06/27/2022
Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
by 2015 FORD ESCAPE SE Owner on 06/23/2022Verified Service
always treat me like a Ganley family member always above and beyond. All dealerships should emulate Ken Ganley Ford. Great service, speed of service.
by Ken Ganley Ford West on 06/24/2022
Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2015 FORD FOCUS SE Owner on 06/12/2022Verified Service
Service was great. I dropped off my car the night before. A few hours after they opened I received a call about my car. When it was fixed, they picked me up at my home and took me to Ganley.
by Ken Ganley Ford West on 06/13/2022
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford West! We look forward to your next visit! Take care!
by 2013 FORD FOCUS SE Owner on 05/24/2022Verified Service
Service manager, Dave, was I formative and polite. Services completed in a timely manner. Carly was very helpful and kind.
by Ken Ganley Ford West on 05/25/2022
Hi, we're happy to hear you had such a positive experience with our team! Thank you so much for your feedback! We hope you have a great day!
by Vaughn S. on 04/18/2022Verified Service
Ganley Ford West is always very efficient & accommodating. Been taking my vehicles there for over 15 yrs.
by Ken Ganley Ford West on 04/20/2022
Hi Vaughn, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
by 2018 FORD FLEX SEL Owner on 04/12/2022Verified Service
They did a great job repairing my two flat tires for a very reasonable price. Work was completed same day.
by Ganley Ford West, Inc. on 04/13/2022
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
by 2010 FORD ESCAPE XLT Owner on 04/06/2022Verified Service
Dave is an amazing customer service representative. He does everything he possible can to make for a great experience.
I was however a little disappointed to find out that all the loaner cars have been sold.
by Ganley Ford West, Inc. on 04/07/2022
Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!
by 2021 FORD EXPLORER XLT Owner on 03/21/2022Verified Service
Ganley folks were kind, courteous and right on time. They did a fantastic job and the price was right.
by Ganley Ford West, Inc. on 03/21/2022
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ganley Ford West, Inc.! We look forward to your next visit! Take care!
by 2013 FORD FUSION SE Owner on 02/27/2022Verified Service
It's always good service They get me out quick and let me know what else is wrong with my car and let me know my options
by Ganley Ford West, Inc. on 02/28/2022
Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
by 2009 PONTIAC G3 Owner on 02/06/2022Verified Service
Dave the Service Advisor once again took good care of me. All repairs are successfully completed, and this was accomplished at an incredibly busy time.
I super appreciate the good service from all involved. Thank you so very much.
by 2014 FORD ESCAPE TITANIUM Owner on 02/04/2022Verified Service
Overall experience was good, the reason for service was diagnosed and fixed. I always feel the cost of labor is a bit high. Would recommend Ganley Ford West.
by Ganley Ford West, Inc. on 02/05/2022
Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
by 2018 FORD ESCAPE SE Owner on 01/24/2022Verified Service
Excellent as always BUT a Vehicle Report Card was not included with my receipt with The Works as it has on the past.
by Ganley Ford West, Inc. on 01/25/2022
Hi, we're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2017 FORD FUSION SPORT AWD Owner on 01/10/2022Verified Service
The service writer was courteous and kept me updated regularly and the technician identified problems that were unknown to me. Good job.
by Ganley Ford West, Inc. on 01/10/2022
Hi, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!
by Charles S. on 01/03/2022Verified Service
This place is the BEST! The service, the facility, the ease of getting it all done right!
Most of all, it is the people! They make it ALL worthwhile.
by Ganley Ford West, Inc. on 01/03/2022
Hi Charles, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
by 2010 FORD F150 Owner on 12/14/2021Verified Service
Horrible service, bad attitudes, very rude sales girl Niki. Not reasonable or willing to work with us. Just demanding we pay for NO service done to the vehicle. The manager was nice though.
by Ganley Ford West, Inc. on 12/15/2021
Hi, thank you for your feedback. We are sorry that your experience at Ganley Ford West, Inc. did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.
by 2020 FORD FUSION SEL Owner on 11/24/2021Verified Service
Great service. Staff got my car in right away and was very helpful answering questions and friendly.
by Ganley Ford West, Inc. on 11/25/2021
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
by 2018 FORD EXPLORER SPORT Owner on 11/14/2021Verified Service
Ashley Neely, the new service manager, is wonderful! She takes very good care of me every step of the way!
by Ganley Ford West on 11/15/2021
Hi, thank you for your kind review; we are happy to pass along your comments to Ashley here at Ganley Ford West! Thank you so much again for your feedback! We hope you have a great day!
by 2013 FORD EXPLORER XLT Owner on 11/09/2021Verified Service
It shows a recall in power steering assist fault but they didn't letting me know instead they were going to charge $2600
by 2018 FORD EXPEDITION LTD Owner on 10/31/2021Verified Service
Dave of service was more than helpful and tried to fix the problem. Who every was suppose to order the brakes and tires didnt order them.
by Ganley Ford West on 11/01/2021
Hi, we're happy you found our staff to be so supportive during your experience here at Ganley Ford West. Thank you so much again for your feedback! We hope you have a great day!
