by 2016 FORD FUSION TITANIUM Owner on 06/25/2026Verified Service
I've always had excellent service except for the one service person who meets you when you pull in. He should not be working with the public. if the question is from 1 to 5, I will give a four because there's always room for improvement. If it was one to 10, I would give a nine.
by Ken Ganley Ford Parma on 06/25/2026
Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.
by 2019 FORD FUSION TITANIUM Owner on 06/20/2026Verified Service
No service was performed. The dealership didn't find out it couldn't get my repair part until after I had left my car for an hour. I did get a free car wash. Also, as far as I can tell, there is virtually no waiting area for service customers. They do provide rides through Uber.
by Ken Ganley Ford Parma on 06/22/2026
Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.
by 2020 FORD ESCAPE SE Owner on 05/19/2026Verified Service
Everything went well with the service the day I went in to get my car serviced. They even made sure that a Uber was called to take me to work and to bring me back to pick up my car. Other than waiting on a back order part for my car everything went well. "Great Service"
by Ken Ganley Ford Parma on 05/21/2026
Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
by 2018 FORD EDGE TITANIUM Owner on 04/21/2026Verified Service
Paid for a diagnosis of a problem. They stopped the diagnosis and asked for more money. I discontinued service. Would not release my car unless I paid for the diagnosis. They offered a service and did not disclose their limitations. Predatory business practices of this dealership.
by 2018 FORD ESCAPE SEL Owner on 04/09/2026Verified Service
Ken Ganley is our GO TO place for our vehicles. From check in to check out everyone is very personable and they keep you updated if something takes a bit longer than expected. The shop looks very clean and there is a very comfortable place to sit while you are waiting. It has a television and machines for items to drink or eat.
by 2021 FORD ECOSPORT SE Owner on 03/30/2026Verified Service
My 2021 ecosport was up for a recall ,and that's something you don't want. They at the dealership had my car for at least a week,and I had a loaner car from them of which it worked out okay,and a funny thing after all that I had to bring my car back twice for two minor issues unrelated to the recall work,and the issues were taken care of in a timely manor and it worked out great.
by 2010 FORD F150 SUPERCREW Owner on 03/29/2026Verified Service
Got appointment quickly. Steering problem. Given estimate to fix. Called later with wheel nut problem. Suggested fix and price. Ok. Estimate on another non-critical problem, said no. Truck returned a day earlier than expected. All working well.
by 2014 CHEVROLET SILVERADO K1500 LT Owner on 02/03/2026Verified Service
Not only do I only buy cars from ganley being a customer since 2016 their maintenance shop is amazing I always get the best results they really care about making sure your vehicle get you back and forth safely. I recommend ganley Ford on brookpark for the best and great deals and definitely the best service center.
by Ken Ganley Ford Parma on 02/05/2026
Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
by 2020 FORD ESCAPE SE Owner on 01/31/2026Verified Service
Good service, great service advisor! George H. Set up appointment online, drove in gave me a expected time to be done, & was done as estimated.
Had oil change with works, when done George explained everything on the service, & what to look at in future. I am so glad I wasn't tried to be sold something I did not need.
Thank you.
by Ken Ganley Ford Parma on 02/02/2026
Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Parma. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2021 FORD F150 SUPERCREW Owner on 11/07/2025Verified Service
Matt the service writer was excellent. Not only did he and his guys find the problem 2 other dealerships couldn't, it was a simple fix, and wasn't even charged for it. It blew my mind, highly recommend this dealership. You don't find a lot of honest people like this left in the world.
by Ken Ganley Ford Parma on 11/08/2025
Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Parma. We hope to be of service to you again in the future. Best wishes, Ken Ganley Ford Parma
by 2017 FORD FUSION SE Owner on 10/30/2025Verified Service
Told me I needed a new transmission and something else. Brought my car to a transmission place and told me I needed something completely different and would be ok. Don't use ford dealers for service they lie and rip you off. This is the second time they have tried to screw me.
by Ken Ganley Ford Parma on 10/31/2025
Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.
by 2018 FORD ESCAPE SEL Owner on 10/23/2025Verified Service
I am always very satisfied with the work performed on our vehicles at Ken Ganley Ford. From beginning to the very end we are always satisfied. Our vehicles are done properly and on time. Thank you, Ken Ganley Ford, for keeping us going on our journeys!
by Ken Ganley Ford Parma on 10/25/2025
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
by Dick D. on 10/21/2025Verified Shopper
Friendly, cheerful staff who put you at ease. They made the search for a vehicle enjoyable and were not a pressure sales force. In fact, it was found that they did not have the truck I was looking for, so the sales team searched for it on their computer.
by Ken Ganley Ford Parma on 10/22/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Parma! Thank you again, and have a fantastic day!
by 2013 FORD FLEX SEL Owner on 08/26/2025Verified Service
Best FORD service department there is. Mike did a great job servicing my vehicle. Attention to detail. I always have a great experience at Ken Ganley Ford Parma. George was the service advisor also great job. Kyle, Mike and Scott are the best techs period.
by Ken Ganley Ford Parma on 08/26/2025
Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Parma. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2021 FORD MUSTANG MACH-E GT Owner on 08/24/2025Verified Service
Excellent communication throughout texting. Makes things go smoothly. I was able to stay informed on my vehicles repair times and issues through my service advisors text updates. I really love this feature. They really try hard to get you the information from the service techs, parts flow updates, and ETA's for getting your vehicle back to you in a timely and stress free experience.
by Ken Ganley Ford Parma on 08/25/2025
Hi, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!
by 2025 FORD ESCAPE ACTIVE Owner on 08/13/2025Verified Service
Worked only with the service department! Service technician (Dylan) that took all the information was with me every step of the way! He explained the entire process all along the way. He was professional, courteous, helpful, understanding, and did an outstanding job of getting my problem resolved and rectified! I highly recommend the Ken Ganley Ford Dealership Service Department and their employees.
by Ken Ganley Ford Parma on 08/14/2025
Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Parma. We are always more than happy to assist you if anything else comes up. Take care!
by 2020 FORD ESCAPE TITANIUM Owner on 07/27/2025Verified Service
Damaged my keyless entry pad. That unturned drained my battery. No won't keep charged. 8 days and after leaving nurmous messages, no manager has call me back. It's been 2 weeks and no response from service or general manager. I have put in multiple requests for contact.
by 2012 FORD FUSION SPORT Owner on 07/13/2025Verified Service
ALWAYS satisfied with service received.
Ken Ganley Ford Parma is the BEST Ford service department period. Dylan service advisor ,Mike, Kyle and Scott service techs, are Great. I trust that all will be done thoroughly and professionally. I always recommend Ken Ganley Ford Parma, to all Ford owners l meet. This dealership should show ALL other Ford dealers how it is done.
by Ken Ganley Ford Parma on 07/14/2025
Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Parma. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
by 2023 FORD ESCAPE ST LINE PLUS Owner on 06/30/2025Verified Service
My Escape had a dead battery. I got a jump from Ford Pass, then dropped it off at Ken Ganley Ford in Parma with no appointment. I knew that they were fully booked for a week in the service department. Dylan Yavorsky was able to squeeze my service in, diagnosed the problem and fixed it in 1 day. Incredible! Thanks.
by Ken Ganley Ford Parma on 07/01/2025
Hi, thank you for taking the time to leave a review for us at Ken Ganley Ford Parma. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2021 VOLKSWAGEN JETTA S/SE/R-LINE Shopper on 05/21/2026Verified Purchase
Paula was wonderful - knowledgeable and professional. The experience was fine and I would recommend the dealership to friends and family.
by Ken Ganley Ford Parma on 05/23/2026
Hello, we are thrilled to hear that Paula provided you with a knowledgeable and professional experience. We appreciate your recommendation to your friends and family.
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Service Information
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6,197 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Ken Ganley Ford Parma specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Ken Ganley Ford Parma specializes in these makes, in addition to many others.
Chevrolet
Ford
Jeep
Kia
Lincoln
Shop Amenities
Business Center
Complimentary Drinks
Courtesy Shuttle
Free Car Wash
Free Wi-Fi
About Us
Award Winning Service
We made your Ford the superior vehicle it is today and we want to ensure it remains that way - whether it's taken you 10,000 miles or 100,000 miles. That's why Ganley Ford West offers Ford service and repair, so you have access ...
What do verified customers think about Ken Ganley Ford Parma in Cleveland, OH?
Verified customers who visit Ken Ganley Ford Parma in Cleveland, OH rate this business 4.6 out of 5 stars, with 877 reviews. 6,197 customers favorited this location.
How can I contact Ken Ganley Ford Parma in Cleveland, OH?
To reach the sales team at Ken Ganley Ford Parma in Cleveland, OH, call (216) 284-7218. To reach the service department, call (216) 304-3471
How can I schedule a service appointment with Ken Ganley Ford Parma in Cleveland, OH?
What are the shop amenities offered by Ken Ganley Ford Parma in Cleveland, OH?
Ken Ganley Ford Parma in Cleveland, OH offers the following amenities: Business Center, Complimentary Drinks, Courtesy Shuttle, Free Car Wash and Free Wi-Fi.
Does Ken Ganley Ford Parma in Cleveland, OH have a service center?
Yes, Ken Ganley Ford Parma in Cleveland, OH does have a service center. You can contact the service department at (216) 304-3471.
