by 2010 GMC YUKON DENALI XL Owner on 06/08/2025Verified Service
Had a puddle inside after a rain storm and the tech was able to diagnose the problem right away. Very professional and helpful!
by Management on 11/17/2025
Thank you for the kind words! We really appreciate you taking the time and sharing your experience!
by 2017 CHEVROLET SPARK LS Owner on 06/07/2025Verified Service
Not much to dislike. Everything always seems to go just fine! Will see what the future holds, perhaps another car when the time comes!
by Management on 11/17/2025
Thank you for the kind words! We really appreciate you taking the time and sharing your experience!
by 2017 FORD ESCAPE SE Owner on 06/06/2025Verified Service
Bob was great! Very nice and helpful. The entire process (other than waiting for the parts to come in) was great!
by Management on 11/17/2025
Thank you for the kind words! We really appreciate you taking the time and sharing your experience!
by 2021 FORD BRONCO SPORT BADLANDS Owner on 02/25/2025Verified Service
Service advisor was bob, always enjoy working with Bob hes the man. Car was fixed in the time line provided. Only complaint is the things removed to make the repair in my vehicle weren't replaced from where they were removed but the car was already a mess so I won't hold that against them.
by 2024 FORD RANGER LARIAT Owner on 02/07/2025Verified Service
Everyone i encountered was professional and friendly. Appointment was easy to schedule online. Work was done promptly and completely to my satisfaction. I did not purchase my Ford Ranger at Shorkey's, but I intend to use them for all of my service.
by 2017 TOYOTA TACOMA DBL CAB/SR/SR5/TRD Owner on 07/30/2024Verified Service
First of all, the extended warranty on the drive train did not cover the belt tensioner, then service tried to overcharge me on parts about $210.00 more than what the Toyota dealer was. They fixed the price when I said something. Any more issues I am taking my truck to the Toyota dealer. They also forgot to order the part, had to wait an extra day!!!!!
by 2016 FORD FOCUS S Owner on 10/04/2023Verified Service
I needed the valve purge replaced on 9/28/23 at 11am and the job was scheduled to be completed by 12noon. It was actually completed 15 minutes sooner than expected. The staff there is remarkably very courteous and efficient. Special thanks to Caroline, Derek and Lee!
by 2016 FORD FOCUS S Owner on 06/06/2023Verified Service
My vehicle was serviced recently by Derek Emerick and, as always, I was extremely satisfied with the work that was completed 100% to my satisfaction! I'm always satisfied with the service I receive from Jim Shorkey's Ford Service Dept. in White Oak, Pa.!
by 2018 FORD F150 SUPERCREW Owner on 03/17/2023Verified Service
Very disappointed. I am experiencing issues with my vehicle starting. I travel a lot for work and am very concerned about being stranded. I dropped my vehicle off for service, after explaining the issue in detail. I was advised, I need a new battery. I wasted my day, time, and $250 on a battery that I didnt need. My vehicle is still doing the exact same thing. Inaccurate diagnosis., again, very disappointed.
by 2017 TOYOTA TACOMA DBL CAB/SR/SR5/TRD Owner on 02/20/2023Verified Service
they didn't care if I liked the truck I bought 4 days before and obviously they did not do the 160 point safety inspection or I would not of had to take it back in twice for 2 different things that were obvious a squelling belt tensioner was one that I pointed out and the salesman said oh it got wet when they washed it and he sprayed belt conditioner which lasted a few hours . Hi pressure sales tactics.
by 2012 FORD F150 Owner on 09/11/2022Verified Service
the worst!!! took truck in for a turn signal issue and got it "diagnosed" that it would cost 350.00, told them to go ahead. drove 2 seconds and had to return, it was still not working. 4 days later we were told it was a problem in the steering column that would cost 1900.00 to fix. NOPE!!! this is probably Fords problem, and Shorkey doesn't want to eat the cost. BAD service and got charged for nothing fixed.
by 2019 FORD ECOSPORT SES Owner on 08/29/2022Verified Service
Took the car here for inspection and service engine light .I ran a scan it was the oxygen sensor,I told them that .They said no codes,b/c they probably cleared them for inspection (brilliant).The next day threw the same code ,they said they couldn't look at it for three days .I changed it myself .Thanks
by 2014 FORD F150 SUPERCREW Owner on 07/06/2022Verified Service
They told me it was under warranty for the 5 weeks they had it. Then when its supposedly fixed I cant pick up my vehicle because its suddenly not and I owe $3400. I get it home and the check engine light is back on the next morning and it wont start. Very unprofessional and I will never use their service department again.
by 2009 FORD EXPLORER XLT Owner on 07/04/2022Verified Service
The oil pan nut was not tightened and oil leaked on garage floor (had to add 2 quarts of oil after I crawled under explorer to tighten the nut) , interior had grease on 3 places from mechanic and they have to wrong mileage listed. Should be around 68,000 and they have it listed as 83,843. Just not a good experience!
by 2021 FORD F150 SUPER CAB Owner on 04/19/2022Verified Service
Got inspection and oil change. Recall on trailer brake problem, tried it and could not get brake controller to register any gain. Asked service what s/w version they updated the TRM module to but could not get an answer. They also told me prior to appointment they could fix the 1.7.1 failure to update problem at the same time. That did not happen either. I have another app MAY 9 and hopefully get some problems fixed
by 2017 FORD C-MAX TITANIUM Owner on 12/09/2021Verified Service
Past service was good. This visit, service was not handled as expected.
For example, I was advised on may Jim Shorkey Service report that tire status was "Fair" despite the fact that the tires were just replaced and had less that 200 miles of usage. Additionally, Service Tech, did not reset oil warning reminder notification, resulting in warning notification that my oil needs to be changed every time I start my C-Max.
by 2001 CHEVROLET S10 Shopper on 07/26/2021Verified Shopper
Disgusting! Bought car on a Saturday with a $2000 deposit to hold till Monday for insurance etc. when I called Monday they refused to sell it to me. Claimed they had another buyer. I have printed emails etc. to prove my case. I would never deal with them again. Even Carfax would not call back after I registered a complaint! Does not warrant even 1 Star ! Would never deal with Carfax either
by 2017 FORD FOCUS SE Owner on 06/23/2021Verified Service
Scheduling the appointment was quick and efficient In addition to my yearly inspection (in PA) I also had an oil change, alignment and tire rotation. Each service was performed efficiently and I will be sure to continue to use Jim Shorkey Ford for all my maintenance needs. I will also recommend them to others
by 2016 FORD ESCAPE SE Owner on 04/14/2021Verified Service
The staff at Jim Shorkey Ford are excellent!! They are some of the most polite and knowledgeable people I've ever encountered at a dealership. I've purchased 2 vehicles from Jim Shorkey Ford (2016 Escape / 2016 F-150) and they take very good care of each vehicle. Tire kept losing pressure - took car in after work and they completed bubble test - found 2 small nails - repaired within 30 minutes - no charge.
by 2013 FORD FOCUS SE Owner on 04/11/2021Verified Service
We did not have an appointment on 3/29/2021. I have no idea what they are talking about so I cannot rate the service because we were not there. Also we had a recall appointment a few months ago and when we went to the appointment they did not have the part so we didnt get it fixed. Maybe next time we make an appointment for the recall, put the part aside so that when we come in for our appointment they have the part. Makes sense to me.
