by 2021 FORD RANGER XL/XLT/LARIAT Owner on 11/11/2025Verified Service
Everytime i go to Jim Shorkey FORD the whole team is nice and respects their customers , and the work is outstanding!!!!!!!!!!
by Management on 11/17/2025
Thank you for the kind words and sharing your experience!
by 2020 FORD ESCAPE SEL Owner on 11/01/2025Verified Service
Had excellent service. Bob did a fabulous job of making sure I was well taken care of. Everyone was very helpful. With the service they give me makes me keep coming back
by Management on 11/17/2025
Thank you for the kind words and sharing your experience!
by Gloria H. on 10/07/2025Verified Shopper
I would not have went to see the Ford Escape if dealership would have let me know that it needed a lot of work and it was definitely not ready to be put out there for sale! That was not good Business!
by Management on 11/13/2025
Hello. We are really sorry to hear about this experience. Please contact the store directly or email us at Shorkeycare@jimshorkey.com to help you.
by 2017 RAM 1500 ST Owner on 09/27/2025Verified Service
I like how they found the issue with my truck and called me, to tell me it was covered by my warranty. And they did a good job with my inspection
by Management on 11/17/2025
Thank you for the kind words and sharing your experience!
by 2020 FORD ESCAPE S Owner on 09/22/2025Verified Service
Had 2 recalls that was handled really well, they couldn't match the pin stripping so they put all new and for the color I preferred, terrific service, job well done
by Management on 11/17/2025
Thank you for the kind words and sharing your experience!
by 2018 FORD F150 SUPERCREW Owner on 09/14/2025Verified Service
They made it easy. Bad news was that my cat was blown. Good news is that it was under warranty. The service supervisor went out of his way to have my truck picked up last minute.
by Management on 11/17/2025
Thank you for the kind words and sharing your experience!
by 2024 FORD F350 SUPER DUTY Owner on 09/13/2025Verified Service
I had a scheduled appointment and they got to work on my truck right away and returned my truck to me quickly.
by Management on 11/17/2025
Thank you for the kind words and sharing your experience!
by 2019 SUBARU IMPREZA Owner on 09/10/2025Verified Service
Waiting almost two hours for oil change and that dealer not patient with me bec I m deaf hard get along with that person same thing in previous months ago if I'm doing again I rather diff person that person is Not patient with me
by Management on 11/17/2025
We are really sorry to hear you had this experience. This is far from our expectations and we will look into your situation further.
by 2020 FORD ESCAPE SEL Owner on 08/28/2025Verified Service
I had a right rear failure of the air pressure sensor. Lee handled my service that day and arranged for that sensor replacement work to go smoothly and had me out on my way again.
by Management on 11/17/2025
Thank you for the kind words! We really appreciate you taking the time and sharing your experience!
by 2024 FORD RANGER XL Owner on 08/17/2025Verified Service
Second truck bought through this dealership, Bob was my salesman for both. Have had a positive experience buying and with service at this dealer.
by Management on 11/17/2025
Thank you for the kind words! We really appreciate you taking the time and sharing your experience!
by 2019 FORD ECOSPORT SE Shopper on 08/10/2025Verified Purchase
I had an unfortunate incident where my car was stolen and totaled. The salesman and Financial manager at Jim Shorkey Ford were great to work with and got me back on the road with exactly the car I needed and the payment that I could afford.
by Management on 11/13/2025
Thank you for the kind words!
by 2018 NISSAN ROGUE S/SV Owner on 07/27/2025Verified Service
This service center was able to identify a problem that kept the car from completing the emissions test. After rescheduling the test was done and my inspections all passed.
by Management on 11/17/2025
Thank you for the kind words! We really appreciate you taking the time and sharing your experience!
by 2024 FORD F250 SUPER DUTY Owner on 07/25/2025Verified Service
Was not given a call back to let me know when the parts would be in or estimation of when the service would be done for my truck.
by 2022 MITSUBISHI OUTLANDER ES Owner on 07/14/2025Verified Service
SERVICE WAS GREAT, ON TIME, AS PROMISED!
MILEAGE RECORDED IS INCORRECT, THOUGH. CORRECT MILEAGE AT
OIL CHANGE WAS 31,789, AND CURRENT MILEAGE ON 7/13/2025 IS AT
32,996.
by Management on 11/17/2025
Thank you for the kind words! We really appreciate you taking the time and sharing your experience!
by 2020 FORD ECOSPORT SE Owner on 07/13/2025Verified Service
Professional, pick up and delivery service, communication is great, service is timely and satisfactory
by Management on 11/17/2025
Thank you for the kind words! We really appreciate you taking the time and sharing your experience!
by 2018 CHEVROLET COLORADO Owner on 07/07/2025Verified Service
Excellent and professional service. Staff very friendly and helpful. If my salesman was not 100% sure on a matter, he immediately got the issue in question resolved.
by Management on 11/17/2025
Thank you for the kind words! We really appreciate you taking the time and sharing your experience!
by 2022 FORD EDGE SEL Owner on 07/06/2025Verified Service
Poor Customer Service. Insisted on $450 dollar part instead of $70 piece that was actually broken. They love getting their Diagnostic Fee, and adding Hours of Labor onto a simple fix.
by 2024 FORD RANGER XL Owner on 06/28/2025Verified Service
Quick, friendly, and efficient staff! Another dealership "fixed" my problem, for about a month. Jim Shorkey staff actually found what was wrong and replaced the part.
by Management on 11/17/2025
Thank you for the kind words! We really appreciate you taking the time and sharing your experience!
by 2021 FORD BRONCO SPORT BADLANDS Owner on 06/16/2025Verified Service
Took my Bronco Sport in for a recall on the battery. Got a convenient appointment and a brand-new battery, as mine was on the safety list as a potential hazard involving a cylinder glitch.
by Management on 11/17/2025
Thank you for the kind words! We really appreciate you taking the time and sharing your experience!
by 2018 FORD FUSION SE Owner on 06/16/2025Verified Service
Excellent customer service. Diagnosed the problem. Picked my car up from home. Repaired my car and returned my car to me in time they allotted.
by Management on 11/17/2025
Thank you for the kind words! We really appreciate you taking the time and sharing your experience!
