by 2023 FORD ESCAPE ST LINE PLUS Owner on 07/28/2025Verified Service
We had a recall notice from Ford concerning front door hinges. The work was actually performed by the Dewey Ford Collision Center. Our experience there was excellent. Jake, the service contact we dealt with was extremely friendly and very professional. He made us feel welcomed and we knew our vehicle was in good hands.
by 2019 FORD RANGER XL/XLT/LARIAT Shopper on 07/05/2025Verified Purchase
We went to Dewey's to test drive a truck..was disappointed with the truck but Maddie was very helpful in showing us more choices in our price range..we found a ford Ranger that checked all the boxes-!
We were very pleased with our experience with Maddie and the rest of the crew-!
I love my Ford Ranger..and I feel I get a great deal..and good price on my trade in..everyone was very helpful..and we drove our new truck home-!
by 2023 FORD MAVERICK XL/XLT/LARIAT Owner on 04/14/2025Verified Service
All wnent well for the replacement part on my 2023 Ford Maverick XLT hybrid front end part. The several recalls were taken care of, and the oil change done quite well. However the mechanic forgot to reset my oil life icon on the dash, & I had to learn to do it myself of you tube. No problem, but this should have been done at the shop!
by Dewey Ford on 04/17/2025
Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you'd like to share more about this experience, please reach out to our team directly using the contact information below.
Teri Saenz, General Manager tsaenz@deweyford.com
by 2025 FORD EXPLORER ST Owner on 03/11/2025Verified Service
Terrible they needed to replace a scratched piece on a new car and scratched the new piece when they were installing it. Instead of fixing it they returned the car without telling us and now we need to go back to fix it. Just one of a number of issues after buying the car. Would not recommend the customer service goes away as soon as they get the money
by Dewey Ford on 03/12/2025
Thank you for taking the time to leave a review for our dealership. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Your feedback is important to us, and we're reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below.
Teri Saenz, General Manager tsaenz@deweyford.com
by 2014 FORD ESCAPE S Owner on 01/18/2025Verified Service
I went in for a routine oil change and they noticed my tires were aged and getting worn.. They suggested that I get them replaced so I was able to get that done at the same time even though it was not scheduled. I had to wait longer than expected but it was worth my wait time so I didn't have to return at a later date..
by Dewey Ford on 01/21/2025
Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!
by 2020 FORD F150 SUPERCREW Owner on 01/09/2025Verified Service
The service advisor said the tech didn't rotate my tires because the lift wasn't working. I highly doubt all of the lifts weren't working. This is the second time this has happened. The first time I asked that they take my truck back and rotate my tires. They did. Honestly if this continues to happen, I'll be taking my vehicles to Ames Ford.
by Dewey Ford on 01/21/2025
Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you'd like to share more about this experience, please reach out to our team directly using the contact information below.
Teri Saenz, General Manager tsaenz@deweyford.com
by 2016 FORD F250 SUPER DUTY Shopper on 01/08/2025Verified Purchase
We had a very good experience at Dewey Ford after buying a vehicle there for the first time. Our salesman was personable, friendly, and provided great follow through after the sale on a couple of agreed upon issues. The vehicle was presented to us as advertised, and we are very pleased that we bought at Dewey Ford.
by 2008 FORD TAURUS X SEL Owner on 01/03/2025Verified Service
Their customer service is horrible. Tried to charge me for time I did not approve and then when I got my car back it was in worse condition. They disconnected the wiper fluid line and didn't reconnect it and I needed to use it while driving and had nothing, very dangerous. Communication is horrible, I had to continuously call to get updates.
by Dewey Ford on 01/21/2025
Thank you for taking the time to leave a review for our dealership. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Your feedback is important to us, and we're reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below.
Teri Saenz, General Manager tsaenz@deweyford.com
by Barry O. on 12/14/2024Verified Service
They were very friendly and went above and beyond. Our Edge was close to the end of the factory warranty and they checked everything out and replaced fixed everything. They covered everything under the factory warranty. I've had other dealerships do the same thing only they tried billing me for warranty work. I would highly recommend this Dewey Ford!!
by Dewey Ford on 01/21/2025
Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!
by 2017 FORD F150 SUPERCREW Owner on 12/02/2024Verified Service
The people at Dewey Ford HOOKED me up again! This time they were able to fix my truck right at my house with the mobile service. I have used them before for the valet pick up and drop off for an oil change (that was awesome as well). I am SO happy to be able to take my 2017 F150 to them so they can love on it the right way!
by Dewey Ford on 12/02/2024
Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!
by 2011 FORD EXPLORER LIMITED Owner on 09/11/2024Verified Service
Here are some issues from my recent service experience. The tire pressure light on the dashboard was not inspected as I had requested. Additionally, the recall on my vehicle was not addressed, and the interior of my vehicle was not vacuumed despite being part of the advertised service. I followed up by calling but did not receive a response after being prompted to call if unsatisfied. I believe these issues warrant further attention.
by 2024 FORD F350 SUPER DUTY Shopper on 08/22/2024Verified Purchase
I custom ordered a truck from Ford and they directed me to Dewey for pickup.
The dealership installed a Plad Tech GPS tracking device without my knowledge or consent. Allows myself AND the dealership to track the vehicle at all times.
Very frustrating and Orwellian honestly.
There were a few other issues that were just not cool at all. Poor post sale service.
I wouldn't recommend this dealership to anyone.
by Dewey Ford on 11/06/2024
Thanks for taking the time to share your experience. We want all of our customers to be happy with their time spent at our dealership, and we are sorry to hear that your experience did not meet that expectation. We are currently evaluating the circumstances regarding your review. In the meantime please feel free to contact us directly using the information below.
Teri Saenz, General Manager tsaenz@deweyford.com
by 2019 FORD EDGE SEL Owner on 08/19/2024Verified Service
As a customer, I was ALWAYS having to call to get an update on my vehicle. They had it for 4 weeks. Then after getting it back noticed they broke one of the built-in mud guards (driver's side). Not please at all with the lack of communication and a piece broken off.
by Matt S. on 07/29/2025Verified Service
Purchased vehicle this day. They must have serviced it before I arrived. Everything seems to be operating and working fine.
by 2020 FORD EDGE TITANIUM Owner on 07/26/2025Verified Service
It took 7hr. to do an oil change. My car was pickup at 11 & return at 6. very disappointed. Way way too long for this service.
by Dewey Ford on 07/28/2025
Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you'd like to share more about this experience, please reach out to our team directly using the contact information below.
Teri Saenz, General Manager tsaenz@deweyford.com
by 2024 FORD BRONCO SPORT OUTER BANKS Shopper on 07/16/2025Verified Purchase
Awesome, went fast @ Dewey bent over backwards to make a deal. I look forward to servicing my Bronco sport for years to come.
by 2018 FORD FUSION SE Owner on 07/13/2025Verified Service
No service was preformed, only got a estimate from.the collision center. No.sure why carfax thinks.a.service.was.done, may e you need.your records checked, maybe most of your records are bogus
by Dewey Ford on 07/14/2025
We are sorry to hear that you received a review invite without having visited our service department, and we apologize for the inconvenience. We would appreciate the opportunity to earn a 5-star review. Please let us know what we can do to better serve you. Teri Saenz, General Manager tsaenz@deweyford.com
by 2009 FORD FUSION SE Owner on 07/03/2025Verified Service
Everything went well. I was told about an oil leak, but I made the decision not to fix that at this time. Service person accepted that and didn't try to insist that I fix it now.
by Dewey Ford on 07/14/2025
Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!
by Gparker9129@gmail C. on 06/30/2025Verified Service
The Quick Lane Manger was awesome! She was very courteous and respectful of my time. She made this a amazing experience for me.
by Dewey Ford on 07/14/2025
Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!
by 2024 FORD F150 LARIAT Owner on 06/27/2025Verified Service
I like everything about Dewey service department, except how you make appointments. That system needs to be changed!
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Service Information
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7,651 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Dewey Ford specializes in these services, in addition to many others.
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Dewey Ford specializes in these makes, in addition to many others.
What do verified customers think about Dewey Ford in Ankeny, IA? Verified customers who visit Dewey Ford in Ankeny, IA rate this business 4.5 out of 5 stars, with 676 reviews. 7,651 customers favorited this location.How can I contact Dewey Ford in Ankeny, IA? To reach the sales team at Dewey Ford in Ankeny, IA, call (515) 368-8902. To reach the service department, call (515) 871-1234How can I schedule a service appointment with Dewey Ford in Ankeny, IA? You can schedule a service appointment at Dewey Ford in Ankeny, IA through CARFAX.Does Dewey Ford in Ankeny, IA have a service center? Yes, Dewey Ford in Ankeny, IA does have a service center. You can contact the service department at (515) 871-1234.
