by 2024 TOYOTA COROLLA CROSS SE/XSE/NIGH Owner on 10/07/2025Verified Service
Very helpful and pleasant staff. You are kept informed of the progress of your service appointment via text and email. Nice comfortable waiting room.
by Ciocca Toyota of Williamsport on 10/31/2025
Thank you for the thoughtful review! We're delighted to hear our staff was helpful and pleasant, and that you appreciated the text and email updates throughout your service. It's also great to know you enjoyed the comfort of our waiting area. We appreciate you choosing Ciocca Toyota of Williamsport and look forward to seeing you again!
by 2019 TOYOTA PRIUS Owner on 09/28/2025Verified Service
The staff is knowledgeable and polite. They update me on how things are going and I don't need to worry about good service. I can rely on having things done correctly.
by Ciocca Toyota of Williamsport on 09/29/2025
Thank you for your fantastic feedback! We're so glad to hear that you find our staff knowledgeable and polite. It's our goal to keep you updated on the status of your vehicle and provide a service you can completely rely on to be done correctly. We appreciate your trust in us and look forward to seeing you again here at Ciocca Toyota of Williamsport!
by 2023 TOYOTA TACOMA DOUBLE CAB/SR/SR5/ Owner on 09/28/2025Verified Service
Very nice people prices outrageous!Probably gonna stick with a local mechanic. Thought i got another oil change with my truck at no cost mis understood i guess. Thank ypu!
by Ciocca Toyota of Williamsport on 09/29/2025
Thank you for sharing your experience with us here at Ciocca Toyota of Williamsport. We're happy to hear our team treated you kindly, but we're very sorry to learn that pricing felt higher than expected and that there was some confusion regarding your oil change coverage. We always strive to provide clear communication and fair value, and we'll be sharing your feedback with our team so we can improve. We truly appreciate you giving us the opportunity to service your truck and hope we can regain your trust in the future.
by 2021 TOYOTA TUNDRA CREWMAX 1794/PLATN Owner on 09/21/2025Verified Service
We love going to this dealership for all our services. Everyone there is extremely nice and professional.
by Ciocca Toyota of Williamsport on 09/23/2025
Thank you so much for your fantastic review of Ciocca Toyota of Williamsport! We're thrilled to hear that you love coming to our dealership for all your service needs and that our team is extremely nice and professional. We truly appreciate your business and loyalty and look forward to seeing you again soon!
by 2013 TOYOTA RAV4 LE Owner on 09/19/2025Verified Service
Service person was pleasant and did not pressure me into unnecessary services. Work was completed in a timely manner and done well.
by Ciocca Toyota of Williamsport on 09/23/2025
Thank you for the great review! We're so glad to hear that you had a positive experience with our service person and that you didn't feel pressured into any unnecessary services. It's also wonderful to know that the work was completed in a timely manner and done well. We appreciate your business and hope to see you again soon here at Ciocca Toyota of Williamsport!
by Sheldon W. on 09/17/2025Verified Shopper
Dealer had sold the car over a week earlier. Didn't care that it was still posted. Salesperson never called back after initial call. Seemed that they were only trying to collect personal information.
by 2022 TOYOTA TACOMA DBL CAB/SR/SR5/TRD Owner on 09/12/2025Verified Service
They skip over your appointment time if you don't wait on your vehicle 6 hrs for a 2 hour job I will be finding another shop to do maintenance
by Ciocca Toyota of Williamsport on 09/15/2025
Thank you for your feedback of Ciocca Toyota of Williamsport. We sincerely apologize for the unacceptable wait you experienced. We understand how frustrating it is to have a scheduled appointment and still have to wait for an extended period, and we are very sorry for the inconvenience. We are taking your comments seriously and will be reviewing our scheduling and service process to ensure this doesn't happen again. We truly value your business and hope to have the opportunity to earn back your trust.
by 2011 TOYOTA RAV4 LTD Owner on 09/08/2025Verified Service
The service tech was a lifesaver as he determined my vehicle to have a failing water pump while he was replacing my tires. Can't say enough good things about this service visit.
by Ciocca Toyota of Williamsport on 09/15/2025
Thank you so much for the fantastic review! We're thrilled to hear that our service technician was able to diagnose and catch a failing water pump while working on your tires. Our team is trained to be thorough, and it's great to know this attention to detail was a lifesaver for you. We appreciate your business and are here for you whenever you need us here at Ciocca Toyota of Williamsport!
by 2018 TOYOTA CAMRY L/LE/XLE/SE/XSE Owner on 09/04/2025Verified Service
Poor communication between staff and client. I missed the text messages . Price went up from 279 to 330 on the transmission service in 4 months! Price of coolant change also increased $40 in 4 months! $76 fir a wiper blade change is outrageous.
by Ciocca Toyota of Williamsport on 09/15/2025
Thank you for your feedback. We sincerely apologize for the issues you experienced with communication and for the unexpected price increases. Your feedback has been shared with our management team so we can address this.
by Kitty S. on 08/16/2025Verified Shopper
I sent an email via Car fax and di d not hear from the dealership...So I just did not go any farther...
by 2007 TOYOTA TACOMA ACCESS CAB Owner on 08/03/2025Verified Service
Inspection, oil change, and tire rotation took 3 hours. Wasn't told till I went to pay that it failed, (hole in muffler) and they didn't have the part in stock.
by Ciocca Toyota of Williamsport on 08/08/2025
We're sorry for the inconvenience and frustration you experienced during your recent visit. Waiting several hours for service, only to learn at the end that your vehicle failed inspection and that the necessary part wasn't in stock, is not the smooth, transparent process we aim to provide. We appreciate your patience and will use your feedback to improve our communication and service efficiency moving forward. We apologize again and hope we can earn back your trust in the future.
by 2024 TOYOTA RAV4 XLE PREMIUM Owner on 06/23/2025Verified Service
Liked that the vehicle was returned timely. Do not like that I can never get ahold of Service if I call.
by Ciocca Toyota of Williamsport on 06/23/2025
Thank you for your feedback. We're glad to hear your vehicle was returned on time, but we apologize for the difficulty reaching our service team by phone. We appreciate you bringing this to our attention and will work on improving communication moving forward.
by 2019 TOYOTA TACOMA DBL CAB SR5/TRD Owner on 06/16/2025Verified Service
Prompt and thorough. Andrew Strange was the service tech., and he always provides great customer service!
by Ciocca Toyota of Williamsport on 06/16/2025
Thank you for the kind words! We're glad to hear Andrew provided prompt and thorough servicehe's a valued member of our team. We appreciate your continued support!
by 2019 TOYOTA RAV4 ADVENTURE Owner on 03/02/2025Verified Service
they were very attentive to me and my car. The service coordinator was very caring and made sure that if i needed anything to let him know and he would fix me up. They give you a video report from the Technician that was caring for the needs of my car. I knew that my car was in very good hands and would be treated as she should be. It was very comforting to know me and my car were in very caring hands.
by Ciocca Toyota of Williamsport on 03/10/2025
Thank you for your thoughtful review! We're so glad to hear that our team provided attentive and caring service, ensuring both you and your car were well taken care of. The video report from the technician is a great way to keep you informed, and we're happy it added to your confidence in our service. Your trust means a lot to us, and we look forward to assisting you again in the future!
by 2017 TOYOTA RAV4 LE Owner on 07/29/2024Verified Service
So poor don't ever fix the car properly and never call you back when you call in to talk to management very poor car dealership. Sold me a car not fixed, and am still dealing with it. 6 months later and my trunk don't work. It wasn't fixed right after the previous accident.
by Ciocca Toyota of Williamsport on 07/29/2024
Hi there, we are very sorry to hear that we were not able to provide you with a better experience. Thank you for taking the time to provide us with your feedback, as we will pass it along to our team.
by 2023 TOYOTA RAV4 XLE PREMIUM Owner on 07/22/2024Verified Service
Took my car in for an inspection, tire rotation and oil change. Got home and my car had 'smoke' coming out from under the hood and smelled hot. They forgot to put the oil cap back on!!! Oil was everywhere!!! They towed it back to the dealership and cleaned the engine area.
by Ciocca Toyota of Williamsport on 07/23/2024
We are very sorry to hear that we did not provide you with the level of service that we strive to give to our customers. We have noted your experience so that we can look further into why this situation occurred.
by 2023 TOYOTA CAMRY LE Owner on 07/15/2024Verified Service
Had them order a part for our car. They called and set up an appt when it came in and said they could only hold the part for 30 days. Set up the appt just to drive an hour to get there and find out they ordered the wrong part. A month and a half later and still have yet to call us with the correct part.
by Ciocca Toyota of Williamsport on 07/19/2024
Hi there, we sincerely apologize for the negative experience you've had with us recently. We understand your frustration and the inconvenience this has caused. We have passed your feedback along to our management team.
by 2014 FORD MUSTANG Owner on 07/15/2024Verified Service
Oil hand prints all over my car I called them left a message of what happened they don't care about there customers would not recommend taking your car there Evan told them my car was detailed 1 day prior never got a phone call back that's why there getting a one star.......
by Ciocca Toyota of Williamsport on 07/19/2024
Hi there, we apologize for the negative experience you've had with us recently. We have passed your feedback along to our management team.
by 2024 TOYOTA 4RUNNER SR5 PREMIUM/LIMIT Owner on 04/11/2024Verified Service
I bought a brand new 2024 Toyota 4Runner TRD/Off Road that was delivered with street tread tires. I brought 4 Goodyear Wrangler DuraTrac tires and Ciocca performed a 4 wheel alignment, mounted and balanced all tires and returned the removed tires in plastic bags. All very professional.
by 2022 TOYOTA TUNDRA CREWMAX PLATINUM/C Owner on 02/12/2024Verified Service
Although the actual service for two of the three recalls were handled very well. I have been waiting several months for a replaced Tourneau Cover under a separate recall to be fixed. I have yet to receive a satisfactory answer as to when I can receive the necessary parts or a replacement cover. The cover cannot be used in any capacity except to cover the truck bed.
