by 2015 HONDA ODYSSEY EXL Owner on 02/27/2026Verified Service
Great customer service and very honest gentlemen. No being advantage of women with extra charges.
by Jason Peterson on 03/03/2026
Thank you for the 5 Star review and kind words. We appreciate the opportunity to earn your trust and your business!
by 2022 HONDA CR-V EX Owner on 02/25/2026Verified Service
Friendly, helpful service. 15 percent discount! Documents showing what was done.
by Jason Peterson on 03/03/2026
Thank you for allowing us the opportunity to service your vehicle! We appreciate the 5 star review!!
by 2018 HONDA CIVIC EX Owner on 02/19/2026Verified Service
Great customer service and friendly people there to make sure your car is done right.
by Jason Peterson on 02/23/2026
Outstanding to hear that! Thank you for the 5 Stars, we appreciate!!
by 2020 HONDA CR-V EXL Owner on 02/15/2026Verified Service
Nice work! Thank you take care my vehicle
by Jason Peterson on 02/17/2026
It was our pleasure! We appreciate the opportunity and 5 Star review!!
by 2009 HONDA ODYSSEY EXL Owner on 02/15/2026Verified Service
Good communication and followed up.
by Jason Peterson on 02/17/2026
Thank you so much for the 5 Stars!
by 2015 HONDA CIVIC LX Owner on 02/14/2026Verified Service
Fixed my car in a timely manner.
by Jason Peterson on 02/17/2026
Thank you for the 5 stars, we appreciate it!
by 2024 HONDA CR-V EX Owner on 02/11/2026Verified Service
Good customer service. Timely!
by Jason Peterson on 02/12/2026
Outstanding! Thank you so much for the 5 Stars!!
by 2018 HONDA CIVIC EX Owner on 02/05/2026Verified Service
Excellent customer service and car service was done on time.
by Jason Peterson on 02/05/2026
Outstanding 5 Star review, thank you!!
by 2015 TOYOTA TACOMA DBL CAB PRERUNNER Owner on 01/21/2026Verified Service
Parker and Troy are the best. They are super helpful.
by Jason Peterson on 01/26/2026
We appreciate the kind words and 5 Stars!!
by 2025 HONDA PROLOGUE ELITE Owner on 01/21/2026Verified Service
Quick check in & check out. It was just for my 1st tire rotation.
by Jason Peterson on 01/26/2026
Thanks so much for the 5 Stars!!
by 2020 HONDA ACCORD LX Owner on 01/15/2026Verified Service
Really great! Helpful and efficient.
by Jason Peterson on 01/26/2026
We appreciate the 5 Stars, thank you!!
by 2024 HONDA CR-V SPORT-L Owner on 01/09/2026Verified Service
Timely, courteous, thorough!
by Jason Peterson on 01/10/2026
Thank you so much for the 5 Stars!!
by 2021 HONDA PASSPORT ELITE Owner on 01/06/2026Verified Service
Parker is amazing. He's patient and will walk you through it all.
by Jason Peterson on 01/06/2026
Thank you for the 5 Stars and great review!!
by 2002 HONDA CIVIC EX Owner on 12/20/2025Verified Service
Easy to make an appointment. Service completed on time. Friendly staff.
by Jason Peterson on 01/02/2026
Outstanding to hear that! Thank you very much for the 5 Stars!!
by 2017 HONDA HR-V LX Owner on 12/14/2025Verified Service
Fast, efficient, and didn't try to upsell me on anything.
by Jason Peterson on 12/16/2025
Thank you for the 5 star review!
by 2024 HONDA CR-V EX Owner on 12/08/2025Verified Service
On 11/21/25, Friday, 830PM PST, my vehicle experienced a catastrophic engine failure while I was driving on the highway. I was able to get my vehicle towed to Capital City Honda the following day.
When I arrived, I let a sales advisor know I'll need a loaner as my vehicle is completely un-drivable. The advisor talks with the service manager (Derek Gustafson) and says they can't accommodate a loaner for me and I won't be able to give me a loaner until Monday. He was giving ridiculous reasons like "if you had made an appointment, we could accommodate a loaner on the weekend". How do I make an appointment for a catastrophic engine failure? This is new vehicle (2024, less than 20k miles), that should not be having any failures like this. Providing alternative transportation when the vehicle requires repairs is part of the warranty, so they were essentially refusing to uphold their contractural agreement. I had to argue with this guy for 15 minutes before asking to speak directly to the service manager. Suddenly, he was able to get me a loaner.
While filling out the paperwork for the loaner, the sales manager (Jeff Lohr) comes in and asks me about what happened with the car. I explain that I was driving and the check engine light came on and the engine started shuddering. He then he implies that this could be cause by "bad fuel" I put in the car and that if that's the case, it won't be covered under the warranty. Let's remember, this guy is a sales manager, not a mechanic, and no one has even looked at my vehicle yet or scanned the codes it was throwing. The audacity of this guy to suggest that a brand new vehicle malfunctioning was anyone's fault but Honda is mind-blowing to me.
I will add that I had just recently had the car serviced two weeks prior at this exact location. This Honda dealer is the only dealer I've come across that won't do the standard, included maintenance on the car unless the Maintenance MInder light is on. Personally I do the maintenance every 6 months as 6 months has always been the standard and I haven't had any other issues with other Honda dealers in this regard. (I've been to 3 other Honda dealers in the PNW). This dealer ALWAYS gives me a hard time and says they're not going to do it unless the oil life is at 15%.
Today, 2 week later, I just got my car back after being repaired for a major engine failure in which they had to replace the entire engine assembly on warranty. The ONLY person at this dealership who is not a complete jerk is Cody, my technician. He was so patient and answered all my questions about this major repair and never once talked down to me.
Aside from Cody, everyone else at this dealership is so rude. I cannot believe how absolutely terrible the customer service is here. It has completely turned me off of ever buying a Honda in the future.
Save yourself a major headache and go to the Tacoma dealership. I've had a much better experience there.
by Jason Peterson on 12/13/2025
Thank you for taking the time to provide such a detailed account of your experience. I want to begin by sincerely apologizing for the stress and frustration you went throughnot only with the unexpected breakdown of your vehicle, but also with the way our team handled the situation. No customer should feel dismissed, unsupported, or uncertain about their warranty coverage, especially during a major vehicle failure. We understand how disruptive this was for you and your household, and I'm truly sorry. Regarding the rental vehicle concern, you are absolutely right that Honda's warranty can provide alternate transportation when a covered repair renders the vehicle inoperable. While we do have procedures for scheduling and managing rental availability, those procedures should never override the urgency of a warranty-related breakdown. We will be reviewing this internally to ensure our staff handles situations like yours correctly moving forward. I also want to apologize for any comments made about potential causes of the failure before a technician had even inspected your vehicle. Speculating on the issueespecially in a way that made you feel blamedwas inappropriate and not reflective of the standard we hold ourselves to. The proper approach is always to diagnose first, then explain the findings based on fact, not assumption. On a positive note, I'm grateful you acknowledged Cody's professionalism and care. He exemplifies the level of service we aim to provide, and I will absolutely make sure your recognition is shared with him and with our leadership team. Your experience clearly did not meet our expectations, nor yours, and we take that seriously. We are committed to using your feedback to improve our communication, our responsiveness during warranty situations, and the consistency of our customer service across all departments.
by Alexander King P. on 12/07/2025Verified Service
Quick and easy! Inspection was accurate.
by Jason Peterson on 12/12/2025
Thanks so much for the 5 Stars!
by 2024 HONDA CR-V EX Owner on 11/14/2025Verified Service
Everytime I try to get my oil changed as part of my Honda Care plan, the people here say my maintenance minder light needs to be on. This is the only dealership I've been to who continues to insist on this. Even though I only ever go in twice per year to get my oil changed, they continue to be cheap and refuse the service that I literally paid extra for... This will definitely be my first and last Honda. Can't believe how terrible the customer service is.
by Jason Peterson on 12/03/2025
Thank you for taking the time to share your feedback. We truly value your business, and I'm sorry to hear about your frustration.
I do want to provide some clarity: as a Honda dealership, we are required to follow Honda's maintenance guidelinesincluding performing services when the vehicle's Maintenance Minder indicates they are due. This ensures your Honda Care benefits are applied correctly and that all maintenance is completed in accordance with the manufacturer's specifications. Following this process protects you, your warranty, and the long-term health of your vehicle.
That said, it's never our intention for this to feel inconvenient or to come across as anything less than helpful. If your schedule or driving habits result in infrequent mileage, we're happy to review your service history with you and help plan ahead so that your visits feel smoother and more predictable.
We appreciate your feedback and would welcome the opportunity to restore your confidence in both our service team and the Honda brand. Please feel free to reach out to me directly so we can assist you further.
by 2019 HONDA CR-V EXL Owner on 11/14/2025Verified Service
Great job will done for change oil and staff
by Jason Peterson on 12/03/2025
Thank you for the 5 Stars
by 2015 HONDA CIVIC LX Owner on 11/11/2025Verified Service
