Capitol City Honda Reviews - Page 5

4.7
New Car Sales: (360) 625-6670Used Car Sales: (360) 443-9790Service: (360) 754-7721
Sales Open until 6:00 PM
Service Closed until 7:30 AM on Monday
More Hours

Ratings & Reviews

Overall Rating
4.7
362 Verified Reviews
5 Star
83%
4 Star
9%
3 Star
3%
2 Star
2%
1 Star
3%
Sort by: Most Helpful
Read reviews that mention
by 2019 HONDA RIDGELINE BLACK EDITION Owner on 05/03/2025Verified Service
Courteous service, efficient drop off and pick up, comfortable waiting area. No pressure, no hassle, no bother. :)
by Service Manager on 05/05/2025
We appreciate that 5 Star review, thank you!!
by Charles S. on 04/17/2025Verified Purchase
Exceptional staff. Every person I came in contact was extremely polite, knowledgeable, and forthright in the business dealings we had I very much appreciate this approach to business and I will highly recommend this dealership. Every chance I get.
by Service Manager on 04/24/2025
We appreciate the 5 Star review Charles and want to thank you for all the kind words. We take pride in knowing that our customers are getting treated with courtesy and respect on every visit to our dealership. Thanks Again!
by Matthew S. on 03/28/2025Verified Service
I think the guy that took the car in was Cameron I can't remember his name but he was amazing. Better then the guy that I paid and got the car back from I think he was Steven.
by Service Manager on 03/28/2025
Thank you for the review. I would be happy to hear more about your experience at your convenience. Thanks again, Service Manager.
by 2018 HONDA CR-V EXL Owner on 03/27/2025Verified Service
Staff are polite, professional and prompt. Was told a certain window of time, and they came in right on time if not a bit earlier than anticipated. I reckon the expense outlay is within market accoutabilility so I really can't complain.
by Service Manager on 03/28/2025
Thank you so much for the 5 Stars!
by 2024 HONDA CR-V SPORT-L Owner on 03/13/2025Verified Service
Team was very thorough and a pleasant experience. Will be going back for all maintenance and repairs.
by Service Manager on 03/17/2025
Thank you so much for the 5 Stars!!
by 2018 HONDA CR-V EXL Owner on 02/27/2025Verified Service
As usual, staff are not just professional, they're personable. They are warm, friendly, informative and just plain down to earth.
by Service Manager on 03/06/2025
Outstanding 5 Star Review, thank you!!
by 2000 HONDA ACCORD EX Owner on 02/10/2025Verified Service
Went for oil service but ended up wanting to change due trans and power steering fluids. The staff was super friendly and professional and performed all services in 30 minutes! Really saved me time compared to a day at the shop.
by Service Manager on 03/06/2025
Thank you, we appreciate the 5 Star review and look forward to seeing you on the next visit!
by 2022 HONDA CR-V TOURING Owner on 01/24/2025Verified Service
I got honest answers. However, my question about the faulty link between Honda and Garmin was not answered.
by Gayle B. on 01/11/2025Verified Shopper
The agent forgot I am a human being. Pressure tactics, contacting me when I asked her not to - that'd I get back to her, repeatedly.
by Service Manager on 03/26/2025
Thank you for the review. If willing, please contact me directly so I may have the opportunity to better understand the concern. Thanks Again! 360-754-3399
by Hannah V. on 01/01/2025Verified Service
Customer service was awesome! It's great how they explain everything they're doing to your vehicle and even provide pictures if necessary.
by 2019 HONDA CR-V EX Owner on 12/28/2024Verified Service
The staff is always polite, helpful. They fully explain work done and what is needed. They are fair in their pricing. The work is always well done.
by 2019 HONDA CR-V EXL Owner on 12/19/2024Verified Service
I came in without an appt with all my warning lights going off. They ran a dinogious to find the problem. An ABS sensor wire was broken. They fixed it and had my car back to me in time to drive to Nevada.
by 2017 HONDA PILOT EXL Owner on 11/11/2024Verified Service
I've had nothing but positive experiences with their service dept which is saying something because no one wants to have to deal with servicing their car. Always friendly and communicative, and they run on schedule.
by 2020 HONDA FIT LX Owner on 10/15/2024Verified Service
$200 diagnostic fee for them to tell me to open the engine to clean the carbon build up was a waste of time/money $1300 no thanks. Went my neighborhood mechanic and they charged me $900 and even updated my car's computer. No more stealerships for me
by Service Manager on 10/17/2024
Thank you for the review Sara Miller. I'm happy to speak with you further regarding your diagnosis we performed on your vehicle at anytime convenient with you. Thanks again. Service Manager, Jason Peterson 360-754-7721
by Silvana L. on 08/29/2024Verified Service
The girl who checked me out was awesome, told me what should be done asap and also got me in right after I told them about my tire having a hole.
by Service Manager on 10/17/2024
Outstanding review! Thank you for the 5 Stars!!
by Silvana L. on 08/04/2024Verified Service
The staff there always nice and definitely letting me know what's recommended for my next car service.
by Service Manager on 10/17/2024
Fantastic Review!! Thanks so much for the 5 Stars!!
by 2018 HONDA CR-V EXL Owner on 07/19/2024Verified Service
Despite being a tad over what I was quoted for a new car battery, the service was outstanding and the wait minimal.
by 2014 HONDA CIVIC LX Owner on 05/17/2024Verified Service
It's was good. There gave me some information that I will need in the long run to take care of down the road.
by Charles S. on 05/10/2024Verified Service
Excellent Service Department. Wendy is the best service advisor in Washington. I highly recommend this Dealership.
by 2018 HONDA CIVIC SPORT Owner on 05/01/2024Verified Service
Great service. Diagnosed A/C issue AND fixed the issue all same day and before lunch. Plus they determined all services were covered under my extended warranty. Everything works perfectly. Very happy customer
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