by 2025 HONDA ACCORD LX Owner on 04/13/2025Verified Service
This is my first time coming to Burns Honda for the first maintenance of my new car.The staff were very friendly and quick.I waited in the lounge for about an hour before I was notified that the car could be picked up.
by 2019 HONDA CR-V TOURING Owner on 04/10/2025Verified Service
I'm happy that Honda was able to install my recall that I've been waiting for the last three years. Service was fast and no issues.
by 2007 HONDA ACCORD SE Owner on 04/07/2025Verified Service
Always great service! Burns service department is the only service my cars get. They keep 'em running!
by 2019 HONDA ACCORD LX Owner on 04/05/2025Verified Service
Everything went very well. Upon making the appointment we were told we could wait. When we dropped it off it was going to take all day. They got us a ride and that part worked out but we could have planned better.
by 2024 HONDA CR-V SPORT TOURING Owner on 04/05/2025Verified Service
I called for an appointment and told what the problem was. When I got there I was told they did not have the part I needed and come back tomorrow. 1 hour round trip. This is the second time I had a appointment and told to come back another time
by 2018 HONDA CR-V TOURING Owner on 04/04/2025Verified Service
Everyone was very friendly and welcoming. My first time at this Honda dealership was excellent and I would highly recommend it and go back!
by 2024 HONDA CR-V SPORT TOURING Owner on 04/04/2025Verified Service
Unfortunately this CRV hybrid does not have a spare. Thankfully the tire was discovered flat in our driveway. Love the car, not this feature. Honda took care of it swiftly. Thank you
by 2023 HONDA PILOT ELITE Owner on 04/03/2025Verified Service
Refused to install all previously approved and special ordered warranty replacement parts. Will have to go back in and get another approval, order part and then schedule another visit for install.
by 2012 ACURA TSX TECH Owner on 04/03/2025Verified Service
This was my first service visit to Burns Honda and it could not have gone better.
Friendly, knowledgeable service personnel made this visit an absolute pleasure.
by 2021 TOYOTA COROLLA SE/NIGHT SHADE Owner on 03/28/2025Verified Service
Thorough. Appt on time. Work completed within specified time given. Clean facility. Polite, friendly and helpful staff and mechanics.
by Steph L on 03/28/2025
Thank you for your wonderful review! We truly appreciate your kind words about our team and look forward to serving you again in the future!
by 2024 HONDA CR-V EXL Owner on 03/27/2025Verified Service
Work done in a timely fashion, Friendly, helpful staff, comfortable surroundings,Coffee and treats. Well done!
by Steph L on 03/28/2025
Thank you so much for your kind review! We're thrilled to hear that you had a positive experience with our team and enjoyed the comfort of our space. We truly appreciate your feedback and look forward to welcoming you again soon!
by 2024 HONDA CR-V SPORT-L Owner on 03/27/2025Verified Service
All went well considering oil change and filter, differential oil change and two recalls all taken care of at once
by Steph L on 03/28/2025
Thank you for your review! Happy to hear we were able to have everything taken care of for you. Please let us know if you need anything else!
by 2019 HONDA CR-V EX Owner on 03/24/2025Verified Service
My service advisor is the best he treats my concerns as his John McKeen is the best he always tells me what my vehicle needs done.
by Steph L on 03/24/2025
Thank you for your wonderful review! We're so happy to hear that John McKeen has been taking great care of you and your vehicle. We truly appreciate your kind words and are thrilled that he's been able to address your concerns so effectively. We look forward to continuing to provide you with excellent service!
by 2008 HONDA S2000 CR/CR-L Owner on 03/21/2025Verified Service
I always get the best service at Burn's Honda. My service technician is the very best and that's why I continue to take my car there.
by Steph L on 03/24/2025
Thank you for your wonderful review! We're so happy to hear that you consistently have a great experience here at Burns Honda. We look forward to continuing to provide you with top-notch service for years to come!
by 2023 HONDA CR-V EX Owner on 03/21/2025Verified Service
Everyone was very polite and organized. On point with informing me of every details that my car needed
by Steph L on 03/24/2025
Thank you so much for your kind review! We're thrilled to hear that you had a positive experience with us. We always strive to provide clear communication and excellent service, so it's great to know we met your expectations. We look forward to serving you again!
by 2019 HONDA PASSPORT EXL Owner on 03/16/2025Verified Service
Went in for a fuel pump recall and they did a full check of my car. Very prompt and friendly customer service.
by Steph L on 03/18/2025
Thank you for your review! We are happy to hear we provided a prompt and friendly service experience. Please let us know if you need anything in the future. Have a great day!
by 2023 HONDA CIVIC LX Owner on 03/15/2025Verified Service
Very satisfied! Always polite, advisor kept me informed, comfortable waiting area, and work took less time than expected.
by Steph L on 03/18/2025
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our team and that everything went smoothly. We appreciate your kind words and look forward to serving you again!
by 2019 HONDA CIVIC LX Owner on 03/12/2025Verified Service
Staff was very attentive and they were thorough with explaining the work that needed to be done on my car
by Steph L on 03/13/2025
Thank you for your positive review! We strive to provide a great service experience and we are so glad to hear we hit the mark this time. We look forward to serving you in the future, have a great day!
by 2018 HONDA PILOT EXL Owner on 03/10/2025Verified Service
Time wise, it was ready earlier than I expected. So that was great.
The smell in the car however lingered for a day. Eventually it dissipated. It would be a good idea to let people know about that part.
by Steph L on 03/11/2025
Thank you so much for the wonderful 5-star review! We also appreciate your feedback and will look into it. Thanks again for your support, and we look forward to serving you again!
by 2007 HONDA ACCORD EX Owner on 03/10/2025Verified Service
Service was fine, but it was pretty expensive - $140 for oil change, filter, and two wiper blades. Work was done in the time advertised as I waited with an appointment.
by Steph L on 03/11/2025
Thank you for your feedback! We're glad to hear that you were satisfied with the service and that the work was completed on time. We understand that pricing can be a consideration, and we strive to offer quality service with the best materials at the best price to ensure your vehicle runs smoothly. We hope to continue serving you in the future! Have a great day!
