by 2007 VOLVO XC90 3.2 Owner on 03/02/2025Verified Service
Charged for a diagnostic that wasn't actually performed. All that was done was code was pulled and I was charged an hour diagnostic. I cam in telling the service advisor my concerns and nothing was documented. Also service advisor wrote vehicle up for the wrong oil changed. I specified FULL SYNTHETIC and they put in blend. That's not what I requested.
by 2018 VOLVO S60 DYNAMIC Owner on 12/22/2024Verified Service
Maintenance is the key to a car's long life. They know that I drove Saabs for many years and they all went to 200K and beyond. They recommended maintenance services that I forgot about, and which are important. I waited for the car and was quite comfortable. Thank you for the famous Amos cookies.
by 2024 VOLVO XC40 PLUS Owner on 12/09/2024Verified Service
Excellent service. I have a fleet car and had to bring it in twice for service related to "check engine" light. From scheduling, conforming, day of service and overall outcomes I would rate Bridgewater Volvo A++. The way they communicate with the customer and the level of professionalism is like nothing I have experienced before in an auto dealership.
by 2017 VOLVO XC60 T6 DYNAMIC Owner on 10/21/2024Verified Service
Everyone at Bridgewater Volvo was great, as always.
However I feel Volvo corporate should have helped me out. I have had 5 Volvo cars, so long standing customer.
I replaced the battery of my 2017 Volvo in February of 2022, in December of 2023 my battery needed a charge and in October of 2024 I had to replace the battery. The batteries should last more than 2 years. Thats dissapointing. .
by Volvo Cars Bridgewater on 10/21/2024
We're understand your frustration! We want to apologize for this, as we know this is a big inconvenience! We hope that there is improvement in this area.
On the other hand, we're happy you are pleased with our team, we are always happy to help.
by 2021 VOLVO XC40 T5 MOMENTUM Owner on 09/23/2024Verified Service
Everyone in the service department is a pleasure to deal with, when you call you are able to speak to a service advisor, they are able to schedule in quickly, you are kept informed as to what the problem and time frame is going to be, and the vehicle is fixed when promised.
by Volvo Cars Princeton on 09/25/2024
Thank you for your fantastic feedback! We're delighted to hear that our service department met your expectations. Our team is committed to providing clear communication and prompt service, ensuring your experience is as smooth as possible. We appreciate your trust in us and look forward to serving you again in the future!
by 2018 VOLVO XC90 T5 Owner on 06/03/2024Verified Service
Carl, service advisor, was extremely helpful. I am from Texas and needed my vehicle looked at/repaired. Carl texted me first thing in the am to let me know it had been assessed and he had obtained approval for the repair from the warranty folks. Very satisfied.
by Volvo Cars Bridgewater on 06/04/2024
Thank you for your wonderful review! We're thrilled to hear that Carl provided you with exceptional service and kept you informed throughout the repair process. We're glad we could assist you while you were away from home. Your satisfaction is our priority, and we appreciate your kind words. Safe travels!
by 2024 VOLVO XC60 ULTIMATE Owner on 05/24/2024Verified Service
This was not really Bridgewater's fault, but I got a email from Volvo saying I needed to update my software but needed to go to the dealer to do this. When I got to Ridgewater, they said I had already done it and that they should ignore it. There needs to be better communication between Volvo national and the dealers so that customers do not make appointments that are not needed.
by Volvo Cars Bridgewater on 05/28/2024
Thank you for your feedback and for bringing this to our attention. We apologize for the inconvenience caused by the miscommunication between Volvo national and our dealership. We are working to improve coordination to prevent unnecessary appointments in the future. Your input is valuable, and we appreciate your understanding. Thank you for choosing Volvo of Bridgewater!
by 2022 VOLVO XC60 B5 MOMENTUM Owner on 05/10/2024Verified Service
Car had stopped receiving software updates over there air, so I took it in to get two updates it had missed. What do you know? That very day a new major update dropped, and the shop updated the car to that. Usually when a new update drops, there's a two to three weeks' wait time one can update to it over the air. Per this new update, the next update should be possible over the air.
by Volvo Cars Bridgewater on 05/13/2024
We are glad to hear about your positive experience with our software update work we did to your vehicle! Our team works diligently to ensure our customers receive the latest updates promptly and efficiently. Thank you for choosing us for your automotive needs!
by 2010 VOLVO S80 3.2 Owner on 07/28/2023Verified Service
I appreciate having valet service pickup and return my car so as to avoid having to spend hours getting the car serviced. It was very easy and efficient. The service was
dependable and performed professionally. The service people kept me advised of the progress on my car and were very easy to deal with.
by 2018 VOLVO XC60 T6 INSCRIPTION Owner on 03/07/2023Verified Service
Excellent service! Ive been going to them with my Volvos since 1997. Jim Cole has been the Service Manager the entire time Ive been going there and he is always friendly and helpful. This is an honest car dealer with a great service facility. I highly recommend!
by 2015 VOLVO XC60 T6 PREMIER Owner on 05/14/2022Verified Service
The Volvo dealer in Bridgewater is a very professional and reliable shop. I have used this shop since I bought my used car. They have helped us keep it in top shape and have always been honest about repairs and suggestions. I hope to ke ett p this relationship between us as long as I own my car.
by 2016 VOLVO XC60 T6 PREMIER Owner on 05/02/2022Verified Service
Will only give 4 stars instead of 5. The "Stop Light Malfunction" indicator was on when we brought the XC60 in for windshield replacement. Asked two times for the message to be checked to determine the issue, and it never was. There actually IS a brake light out, which would have been nice to have addressed while it was in your shop.
by 2019 VOLVO XC90 T6 Owner on 12/04/2021Verified Service
Nuno Ferreira, my Service Advisor (again) was fantastic. Went over everything with me in detail and explained the costs. Also worked with me on getting a bit of a discount. My tech, Joe T did a great job! The concierge service with loaner is first rate too!
by 2007 VOLVO S60 2.5T Owner on 05/04/2021Verified Service
The service managers at Bridgewater Volvo do a superb job each time we take either of our Volvos in for service or repairs. This time three separate problems were diagnosed. Carl called and described each issue. He then provided a clear explanation of exactly what repairs were needed and the anticipated costs for each repair. All the issues were corrected and the bill was within the expected amount.
by 2005 VOLVO XC70 Owner on 03/28/2021Verified Service
Service at Bridgewater Volvo has always been outstanding for me. Recently my 2005 XC70 with 86,000 miles, was in need of major repairs. The service manager explained what needed to be done to keep my 16 year old wonderful Volvo running smoothly. I have never gone anywhere else for service. I highly recommend Volvo of Bridgewater,
by 2004 VOLVO XC90 T6 Owner on 03/08/2021Verified Service
Bridgewater Volvo provides impeccable service. A nice loaner vehicle was provided for my convenience. Carl provided me pertinent updates while my vehicle is being worked on; thus, providing me an understanding on what work is being done and when the work is going to be completed.
by 2012 VOLVO S60 T5 Owner on 11/20/2020Verified Service
I tried to give 1 start but was unable to do so. My Volvo S60 is burning dangerous amounts of oil, and they said they have no way to fix it. Their best advice was to sell the car so it's somebody else's problem. Unethical and disappointing to say the least!
by Lawrence L. on 03/25/2019Verified Purchase
Only draw back was they didn't have the original vehicle I was looking at... other than that Dominic Defalco spoke to me before suggesting multiple vehicle for me to look at. He listened for what was needed and wanted and then gave me 5 options to look at. I want pressured into any specific vehicle and ended with one that was suitable for me and my needs. Overall great job and a great salesman experience.
by 2017 VOLVO XC60 T5 INSCRIPTION Owner on 05/02/2026Verified Service
Always great service for the past 9 years!
by 2023 VOLVO XC90 CORE Owner on 04/24/2026Verified Service
The service department staff is excellent. They are professional and pleasant at all times.
