by 2021 TOYOTA RAV4 XLE/XLE PREMIUM Owner on 07/12/2024Verified Service
It was okay. They did not let me know about any things that need to be done. Had to go and down load the service report to find out about needing to replace my 2 tire's. Had a different service person. They never checked back to see if we were okay and too tell us about the wait time.
by 2022 SUBARU OUTBACK WILDERNESS Owner on 05/20/2024Verified Service
I asked when buying the car if the heated seats worked in the rear...salesmen went out checked said they did..got it home and they never came on...asked them to check them again...said they came on intermittently ...got it home they never came on asked to fix them ...manager refused. uggg still do not work. Next time buying a used car i will take to my own mechanic and them check it first....learned my lesson!
by 2022 TOYOTA COROLLA SE/XSE/NIGHT SHAD Owner on 03/03/2024Verified Service
Only had 1 issue with the new tires the car came with. 2 tires blew out and the car did not even have 20 thousand miles. The one tire caused more damage behind tearing up a plastic wire covering which I had to bring to their attention the second time after noticing nothing was done the first time. However, they are the closest Toyota service center in Warsaw not leaving me much choice as I bought an extended warranty.
by Mitch Randall on 03/04/2024
Hi, I'm sorry you had a poor experience here at Toyota of Warsaw. We aim for every customer to have an excellent experience. Would you mind emailing me more info at marketing@toyotawarsaw.com so we can investigate this issue further? Thank you.
by Frank E. on 09/12/2023Verified Service
They always do a good job with the service but my complaint would be that they always give me a list of recommended service items. Some of the prices on those services are unrealistic. I would love to talk with someone from Toyota of Warsaw about that. My other complaint would be that you charge 3% to use a credit card now. With prices like that I would say you have at least your 3% in there!
by 2008 TOYOTA COROLLA CE/LE/S Owner on 05/26/2023Verified Service
They are good at identifying where the real issues are at and do good work as expected. I prefer the Toyota dealer over just going to some other place. Other places dont seem to be as good/quick with identifying any issues on your Toyota. I feel like I can trust them more than just going some other place.
by 2009 TOYOTA RAV4 LTD Owner on 09/20/2022Verified Service
Service was quick for oil change and tire rotation but I also took in for a noise in front wheel but they could not fix, did not know what it was an gave me the of option for parts that might repair (parts are still on order, $230.00 for parts with no idea if that would fix it). This noise started after I had them do the brakes a year ago.
by 2022 TOYOTA HIGHLANDER PLATINUM Shopper on 08/19/2022Verified Purchase
Jana Gill is one of the most professional sales associates we have ever done business with. Awesome personality and demeanor makes her so easy to work with. Never any high pressure sales tactics and soooooo very helpful in making our selection of our 2022 Toyota Highlander Platnum. We would work with her again in a New York minute.
by Mitchell Randall on 04/05/2023
Thank you for the review and your business! We are so glad you had a great experience with our team! Let us know if there is ever anything we can do for you in the future!
by 2013 TOYOTA COROLLA BASE/S/LE Owner on 04/10/2022Verified Service
Appointment was sent at 1:30pm. Sat waiting for over 90 minutes and they still had not even started on my car. Three hours later, I finally was able to leave. Entire job should have take 20 minutes tops. Will never return. Zero stars was not an option, however that is what I would rate them
by 2021 TOYOTA HIGHLANDER L/LE Owner on 10/13/2021Verified Service
My washer fluid line was not working properly. Because of my difficult schedule, the service manager came to my work which is at least 15 miles away, picked up my car, took it back to the shop, worked on it and brought it back to me the same day! I was blown away. Went above and beyond to make sure we were taken care of!!! My son is now looking for a car and we most likely will be buying from Toyota of Warsaw again.
by 2009 TOYOTA CAMRY/SE/LE/XLE Owner on 10/11/2021Verified Service
As always I could not have asked for a better experience than what I had at my most recent service appointment at Warsaw Toyota dealership. The men at the service desk and any technician I've met are genuinely courteous and understanding. They explain what needs to be done clearly and when anticipated work should be done, not necessarily right away. There cannot be a better service department at any Toyota dealership anyway. Period!
by 2019 TOYOTA RAV4 LTD Owner on 02/06/2021Verified Service
The service was great repairs took longer than expected due to getting parts for the repairs that our vehicle needed did not get a loaner vehicle that was a bummer was difficult getting loaner vehicles from family to use till the repairs were done Toyota has to work on that factor other than that the service techs always do a great job and Toyota vehicles are fantastic thats why we bought this brand
by 2013 TOYOTA CAMRY/SE/LE/XLE Owner on 10/31/2020Verified Service
I am sorry, but I was very displeased, with the service...I went in for a new battery only. When I received my bill, they performed a multi point inspection ( unauthorized ) this cost was about $59.95 for labor and $19.32 for materials. This was not, good faith service. I may have to change my Dealer.
by 2014 TOYOTA SIENNA XLE/LIMITED Owner on 10/28/2020Verified Service
The service was excellent my only complaint is that it took me 3 appointments to get it fixed. Of course each time you take your vehicle in there is a 130 dollar charge so I spent $260 Before the actual part was even ordered. Other than that, great customer service and excellent work from the service department when it came to repairing the issue.
by 2010 TOYOTA CAMRY/SE/LE/XLE Owner on 04/18/2015Verified Service
Typical Toyota service. Nothing hidden, everything discussed up front and throughout. Service was performed as promised and completed early. Reliability and service is the reason I have owned at least one Toyota continuously since 1972 to the present. I highly recommend Toyota of Warsaw.
by 2025 TOYOTA GRAND HIGHLANDER LE/XLE/L Owner on 05/26/2026Verified Service
Employees are always friendly and helpful. And they are fast!
by 2019 JEEP CHEROKEE TRAILHAWK Owner on 05/16/2026Verified Service
5 stars all the way. I brought my vehicle into Toyota of Warsaw's service department for a slow leak caused by a valve stem issue, and their team was absolutely outstanding. They diagnosed the problem quickly and had it repaired faster than a Ty Gibbs pit crew on race day.
The staff was professional, friendly, and incredibly efficient from start to finish. What could have been an inconvenient situation turned into a smooth, stress free experience. It is not every day you find a service department that combines speed, quality, and great customer care so effortlessly.
If you need reliable service done right the first time, Toyota of Warsaw truly delivers. Fast enough for NASCAR, professional enough for everyday drivers. Highly recommend.
by 2016 TOYOTA COROLLA L/LE/LE PLUS/LE P Owner on 05/13/2026Verified Service
All went great. The personnel was very helpful.
by 2018 TOYOTA TUNDRA CREWMAX 1794/PLATN Owner on 05/13/2026Verified Service
The job was done well, just took a long time.
by 2014 TOYOTA COROLLA L/LE/LE PLUS/LE P Owner on 05/09/2026Verified Service
like the way the serviceman explains what they did and what needs to be done.
by 2021 TOYOTA COROLLA LE Owner on 05/07/2026Verified Service
