by 2017 TOYOTA TACOMA DOUBLE CAB/SR5/TRD Owner on 09/08/2021Verified Service
Tried to charge me for something they did last time it was in for maintenance.
Checked my battery when I was there. Went home and battery was bad the next day. Charged me labor to check it even though they said they wouldnt.
Came home with a broken center console latch. Not going back.
by O'Brien Auto Group on 09/09/2021
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at customercare@obrienautogroup.com and we'd be happy to help you out.
Cheers,
O'Brien Auto Group
by 2011 TOYOTA HIGHLANDER HYBRID Owner on 07/29/2021Verified Service
Strangely, when I looked at my receipt, it looked like they didn't do one of the 2 things I asked for (tire rotation), but after calling in, they told me to look down my receipt. On one line it says the tires weren't rotated, then below, the tire rotation is listed as a separate service. Confusing, but now I'm satisfied.
by O'Brien Auto Group on 07/30/2021
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at customercare@obrienautogroup.com and we'd be happy to help you out.
Cheers,
Toyota of Portland
by 2018 TOYOTA PRIUS Owner on 07/15/2021Verified Service
The service was courteous and attentive, but it took three days to fix a flat. 24 hours to find a replacement. Another visit to address issues with the emergency repair kit because the instructions in the manual were incomplete. The Prius tire repair option is so inferior to a simple spare.
by O'Brien Auto Group on 07/16/2021
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at customercare@obrienautogroup.com and we'd be happy to help you out.
by 2015 TOYOTA RAV4 XLE Owner on 07/14/2021Verified Service
lack of communication from service consult. Did not rotate tires, nor advise me that tires needed to be replaced, thus not rotated, nor offered pricing on new tires. I had to phone them back when I realized no rotation had occurred. Was promised a free service coupon for error from Survey manager, to date, more than one week later no coupon has been sent.
by O'Brien Auto Group on 07/14/2021
Thank you for your feedback. We are sorry to hear about your negative experience with us. We want to learn more about your visit; what is the best way to reach you? | customercare@obrienautogroup.com
O'Brien Auto Group
by 2021 TOYOTA PRIUS PRIME LE/XLE/LIMITE Owner on 07/10/2021Verified Service
The service itself was quick and easy. The car had only 2500 miles on it. The service departments customer service leaves something to be desired. No greeting or even acknowledgement of my presence until Id been standing there for 5 minutes. One guy was just shuffling papers in front of his computer screen but refused to look up or at the line of people waiting to be helped.
by O'Brien Auto Group on 07/14/2021
Thank you for your feedback. We are sorry to hear about your negative experience with us. We want to learn more about your visit; what is the best way to reach you? | customercare@obrienautogroup.com
O'Brien Auto Group
by 2012 TOYOTA CAMRY HYBRID/LE/XLE Owner on 06/23/2021Verified Service
Second time Ive had to wait for my car to get serviced. 9:20 appointment supposed to be done by 10:45. While waiting in the lobby I was called about 10:30 and told it would not be done until 1:00. Had an appointment in an hour and needed my car back. No service performed. Thats why I make appointment so waiting time is minimal. Last time I was at home and didnt need the car so it was an annoyance but this time was the last time.
by 2021 TOYOTA HIGHLANDER HYBRID LIMITED Owner on 05/06/2021Verified Service
Everything about this visit was awesome. Every single aspect, and especially how quickly it was all done.
However, it's weird that the service department pushed for this, because it's way earlier than the Toyota-recommended first service appointment. Doesn't cost me at all, but seems a waste of labor and materials to schedule it so soon.
by 2016 TOYOTA AV XLE/XLEPL/XLEPR/TRG/LT Owner on 05/05/2021Verified Service
No pre-delivery inspection was completed. I filled out my paperwork and was handed an misaligned dirty car with no thank you nor anyone to give direction on the cars function. This dealership lacks professionalism and gratitude for someone that purchased a car.
by 2015 TOYOTA PRIUS Owner on 03/18/2021Verified Service
I had driven less than 1,000 miles during the past year of the virus shut down. So, my maintenance needs were modest. Nonetheless, The Toyota provided just the service I needed, which was very modest, and told me that the car was in fine shape. I trust this dealership and their service department...so I'll plan to return in another 5,000 miles or so!!
DRR
by Toyota of Portland on 03/19/2021
Thank you for the great review! We appreciate your kind words, and we are happy to learn that you enjoyed your visit.
by 2014 TOYOTA TACOMA PRERUNNERDOUBLECAB Owner on 03/01/2021Verified Service
Service at the Toyota Dealership on Broadway in Portland is a comforting and easy process. From the beginning and throughout the experience- the most important factor is transparency and concern for the customer. I was informed throughout the service appointment and provided options- even an Uber ride while the work was done.
by Toyota of Portland on 03/04/2021
Wow! We can't thank you enough for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We look forward to working with you again in the future!
by 2013 TOYOTA SIENNA SPORT Owner on 02/25/2021Verified Service
I found the services here to more expensive than I've paid at other Toyota dealers. Also, the service didn't meet my expectations. They didn't reset the maintenace reminder or remove the protective plastic from the driver's seat. Minor items but made me wonder what else didn't they do when serviceing my vehicle. I'll be looking for a different service provider.
by Toyota of Portland on 02/25/2021
Thank you for your feedback and letting us know about the issue. We apologize for not hitting the mark for you during your recent service visit with us. Please email us directly at customercare@obrienautogroup.com to discuss this further.
by 2005 TOYOTA COROLLA CE/LE/S Owner on 02/10/2021Verified Service
Always a very good experience at Toyota. This particular time, my dog was sick and the gentleman that waited on me, cleaned up all the mess without a complaint. I always am very satisfied when I take my car there. They are courteous, responsible, and very good. Jill Applebaum
by Toyota of Portland on 02/11/2021
Thank you for the great review, Jill! We appreciate you taking the time to share your experience with our service team. Thank you for choosing us!
by 2019 TOYOTA 4RUNNER SR5/LIMITED/LIMIT Owner on 01/22/2021Verified Service
Nice people, nice place, kept distance due to Covid. No self serve coffee, due to Covid. I much desired the Supra in the show room and filled me with envy while waiting. If you have ever owned a Toyota you know it's reliability, not to mention being known for a high resale value by brand comparison. Hi everybody, see you soon. :)
by Toyota of Portland on 01/22/2021
Thank you for the wonderful review! We are happy to hear that we hit the mark for you. Come back and see us soon again!
by 2017 TOYOTA COROLLA L/LE/XLE/SE/XSE Owner on 12/28/2020Verified Service
Everyone was friendly. However, the place was super disorganized. They called me to pick up my car, and after I came back and checked in it took like 45 minutes for them to bring my car out. Apparently, they misplaced my keys and no one knew about it.
by Toyota of Portland on 12/28/2020
Thank you for your feedback. We apologize for the frustration this matter might have caused. How can we contact you to discuss this further? - customercare@obrienautogroup.com
by 2020 TOYOTA 4RUNNER SR5/SR5 PREMIUM/V Owner on 12/03/2020Verified Service
Had a window smashed, and took my Toyota in to get fixed the next day. Was able to have window and frame repaired same day! Service was very courteous and provided price estimate upfront. Will continue taking my vehicle here for service/repairs in the future!
by Toyota of Portland on 12/07/2020
Thank you for the amazing review! We are so happy to hear about your great experience with us, and we look forward to work with you again soon!
by 2016 TOYOTA PRIUS Owner on 10/16/2020Verified Service
10 minute wait for a service advisor, but she apologized for the delay. Her prediction as to when the work would be complete turned out to be right on. The bill was exactly what I had understood it would be. I had my bike and she made sure that the bike would be in view while I was in her office.
Carfax thinks this was 10,000 mile service. It was in fact the 40,000 mile service (although the car only has 28,000 miles).
by 2017 TOYOTA RAV4 LE Owner on 10/15/2020Verified Service
The service advisors are courteous and are car was done quickly. But we got our car back and it pulls hard to the right now. This was never an issue before. We both work from home and it's very inconvenient to have to schedule another appointment to get this fixed. This isn't the first time we've had to bring our car back after the first service appointment didn't fix the issue.
by 2019 TOYOTA RAV4 XLE/XSE Owner on 08/24/2020Verified Service
The service was complete and efficiently performed.
However I still have not received any notice for getting a replacement/fix for my errant gas tank that will only take 10 gallons instead of the 14.5 gallons its made for.
Also the Entune system is terrible and I"m going to notify Toyota of America how dissatisfied I am.
by Customer Care on 08/24/2020
Thank you for your feedback and for the 5-star rating. We appreciate you taking the time to share your experience with us. We are sorry to hear that you have had a lack of communication with our service department. Please email us directly at customercare@obrienautogroup.com and we'd be happy to help you out.
Thank you,
-Toyota of Portland
by 2018 TOYOTA TACOMA DBLE CAB SR5/TRD S Owner on 07/29/2020Verified Service
Did not top fluids despite saying the did. When they went to top fluids, they overfilled the power steering fluid. They improperly installed the cabin air filter and it makes a weird noise. They said they would check on why a mystery car was on my account profile and never followed up with me. I would give one star but can not for some reason.
by Customer Care on 07/31/2020
Thank you for your feedback and for bringing this matter to our attention. We are truly disappointed to learn about your recent experience with us. Management would like the opportunity to discuss this further. What is the best way to reach you? You can also email us directly at customercare@obrienautogroup.com.
Thanks you,
-Toyota of Portland
by 2020 TOYOTA HIGHLANDER HYBRID LIMITED Owner on 07/16/2020Verified Service
We bought a new 2020 Hybrid Highlander that had a small scratch on the back window and swirl marks on the drivers side mirror. They replaced both the back window and the mirror then detailed the exterior of the car. It was a perfect delivery. Great sales and service staff.
by Customer Care on 07/17/2020
Thank you for this 5-star review and for your kind words! We're so glad that we hit the mark for you during your time with us.
-Toyota of Portland
