by 2023 JEEP WAGONEER SERIES II Owner on 08/09/2024Verified Service
My service writer Billy and the tech Tim are the best in the business! I highly recommend them for all your car care needs.
by 2017 JEEP WRANGLER UNLIMITED SPORT Owner on 07/15/2024Verified Service
My service advisor Luis always has my back and best interest when it comes to my vehicle! Work was completed in a fair time
by 2023 RAM PROMASTER 2500 HIGH Owner on 07/06/2024Verified Service
We were sold a car without passenger seat belt.
It has been 10 months and we are still trying to resolve the issue.
by 2023 RAM 1500 REBEL Owner on 05/14/2024Verified Service
Did not adjust tires to proper pressure after rotation. Did not return seat to proper setting. Did not give me inspection checklist.
by 2021 RAM 1500 LIMITED Owner on 05/11/2024Verified Service
Very impressed here. All the staff were friendly and Nick, my service advisor was patient and explained the process well. He also had the shuttle take me to work and pick me up when my truck was done.
Thank you Thunder and thank you Nick
by 2011 DODGE CALIBER MAINSTREET Owner on 05/04/2024Verified Service
Very happy with this service. I had an appointment , arrived on time and got in with no waiting, The waiting room area was spacious and comfortable, the service took less than an hour, and the cost was reasonable. What's not to like.
by 2021 DODGE DURANGO GT Owner on 04/19/2024Verified Service
Worst experience ever. The lack of professional is incredible. My car broke down near there, the closest dealer was them. My car was in there for more than two weeks. The excuses were: "we don't have technicians". "Nobody answers your concerns about your car" "Technician call out sick" etc.
by 2018 JEEP CHEROKEE LATITUDE Owner on 04/14/2024Verified Service
We always have such a wonderful experience with Thunder. The staff is friendly, efficient, and very clear with everything they are going to do and costs. The building and restrooms are always clean and my daughter loves the snacks and kids area provided.
by 2022 RAM 1500 LARAMIE Owner on 03/22/2024Verified Service
Had to have the truck towed to them at my expense due to them , when tires where rotated last at their facility on last oil change they forgot to put the lug nut lock back in the truck , after complaining to management they said a refund is on its way back to us .
by 2012 RAM 1500 ST Owner on 03/08/2024Verified Service
52k miles on my truck and dealership wanted 17k for a new transmission after a 3 day diagnostic, ludicrious! Took to another repair shop and they replaced the silinoid and am back on the road. I will never be going back to a dealership for repairs, ever, lesson learned.
by 2018 RAM 1500 ST Owner on 03/07/2024Verified Service
This dealership's actions amounted to an attempt to defraud me of over $3,000, claiming rodent damage to my gas tank wiring. Despite my professional background in pest management, I couldn't identify the alleged damage, and the photos they provided turned out to be fake.
by Patricia R. on 12/13/2023Verified Purchase
Excellent Keith was very successful in getting me the deal I was comfortable with.
He was very helpful and knowledgeable
Michael also helped me get in touch with Keith with whom I was working with prior.
Overall try satisfied
Thank you
Patricia Rickey
by 2022 JEEP COMPASS LIMITED Owner on 09/16/2023Verified Service
Beautiful facilities. Great service. Service personnel there as soon as you drive up. You tell them why you are there and they will explain how long service will take. They also have a courtesy driver to take you to your home or work and pick you up if you cant wait.
Five stars .
by 2012 JEEP GRAND CHEROKEE OVERLAND Owner on 06/24/2022Verified Service
I had a special part finally come in after 5 months. I pick it up, Went to the service Department and asked if they were able to fit me in , Without appt. They had my part replaced in my jeep in less than 2 hrs. Saved me time in returning and they did it without question.....Thank You Bartow Thunder Jeep Staff, for all your help..........Dale J Tetro
by 2019 DODGE JOURNEY SE Owner on 10/05/2021Verified Service
My opinion.. I felt I wasn't treated fair no communication and they found the problem after a day and a half. So the 3 star is they found the problem but also cause I felt like my vehicle wasn't top priority cause when I first got there they didn't want to do my car cause it came from Lakeland instead of thunder.. He called to verify a policy I had gave him.. It's alot but I'll leave it at that.
by Stacey Rosen on 10/06/2021
We are disappointed to receive this feedback and to hear you were unsatisfied in any way. We are looking into your visit and hope to have the opportunity to speak with you regarding your concerns. Sincerely, Arsenio Quintero, Service Manager, (863) 533-0793
by 2017 RAM 1500 REBEL Owner on 05/30/2021Verified Service
My vehicle has been serviced at the dealership since new (3/17) and I have no complaints. Work was done appropriately and service writers are helpful and polite. Service was fine, but they forgot to reset the oil service screen, again (same thing happened last oil change), I took it back and the service writer corrected it in a couple of minutes. No big deal, but they should be checking that with every oil change.
by Thunder Chrysler Dodge Jeep Ram on 06/01/2021
Thank you for giving us the opportunity to service your vehicle. We greatly appreciate this feedback and look forward to seeing you again in the future!
by 2013 CHRYSLER 300 Owner on 04/18/2021Verified Service
The day of the service for the new tires was very good. Prior communication between service and customer could have been better. Was informed, after I went in to get the new tires, and waited for an hour and a half, that there were only 3 tires, instead of four new tires, and I had to come back.
by Thunder Chrysler Dodge Jeep Ram on 04/19/2021
Thanks for taking the time to share your experience with us. Safe travels.
by 2020 CHRYSLER PACIFICA TOURING Owner on 03/01/2021Verified Service
Well, was not good at all. I told the guy that I had a medical appointment and needed transportation and he ignored me. Also, the back carpet was green with mold do to the leak and I had to asked if they were going to replace it and then they ordered. still waiting for the carpet. They have not call me even thatl I called them to find out if the carpet has arrived.
by Thunder Chrysler Dodge Jeep Ram on 03/01/2021
I am truly sorry to hear about your frustrations during your last visit with us. Your
business means a lot to us along with your satisfaction with our services.
Sincerely, Tony Smith, Parts and Service Director, (863) 533-0793
by 2012 JEEP GRAND CHEROKEE OVERLAND Owner on 02/01/2021Verified Service
Great people to have service my Grand Cherokee. Very informative and helpful....Had my brake pads replaced , front and back . Brakes are better than before , with no brake dust......Perfect !!!!! They also clean and washed my Jeep , It looks almost new again !!!!! Thanks to people who listened and became friends to work with, in fixing problems...
by Thunder Chrysler Dodge Jeep Ram on 02/02/2021
We try to provide all of our guests with a great atmosphere and world-class service that you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by 2015 CHEVROLET SILVERADO C1500 LT Owner on 01/04/2021Verified Service
Have been coming to Thunder since I have owned this truck. They have always gone above and beyond to ensure that my truck was performing right. Unlike most times I got they do a detailed inspection and let me know if anything needs to be done. This last time I was in Nothing was told to me and a inspection sheet was never given to me unlike all the times I have came in.
by Thunder Chrysler Dodge Jeep Ram on 01/04/2021
Thank you for taking the time to share your valuable feedback with us, both positive
and constructive. We are deeply sorry that we did not exceed your expectations during
your last visit. We will strive to do better. Sincerely, Tony Smith, Parts and Service Director, (863) 533-0793
