While it suppose to be free service they charged 50 plus for oil additives etc . Earlier they use to wash the car during service but seems not doing it now ( I did bring this two points to advisor )
by Texas Toyota on 04/28/2026
We sincerely value your feedback and appreciate you taking the time to share your experience with us. We understand your concerns about the additional charges for oil additives when you expected the service to be complimentary. We also hear you regarding the car wash service that was previously included. It's great that you brought these points to your service advisor's attention, as your input helps us understand what matters most to our customers. We truly appreciate your continued trust and value the opportunity to serve you.
by 2018 TOYOTA RAV4 ADVENTURE/XLE Owner on 04/21/2026Verified Service
Syed is the advisor to see. He is very customer service oriented and not pushy with service. He was trained by the best and he continues to be the best
by Texas Toyota on 04/22/2026
We are overjoyed to hear about your wonderful experience with our service team. It's fantastic to know that you found your service advisor to be so customer-focused and professional in his approach. We take great pride in having team members who prioritize excellent customer care without being overly aggressive about services. Your recognition of his training and continued excellence means so much to us. We truly appreciate you taking the time to share your positive experience, and we look forward to continuing to provide you with the same high-quality service in the future.
by 2021 TOYOTA HIGHLANDER PLATINUM Owner on 04/16/2026Verified Service
Always great service. Service advisor. Frank kept me up on the progress of my car and explained all the required services that were done on it when I picked it up.
The Highlander platinum is a great car!
by Texas Toyota on 04/21/2026
We are delighted to hear about your wonderful experience with us! It's fantastic to know that you received excellent service throughout your visit. Frank sounds like he provided outstanding communication by keeping you informed about your vehicle's progress and taking the time to thoroughly explain all the services completed. We're also thrilled that you're enjoying your Highlander - it truly is an exceptional vehicle! Your positive feedback about our team's dedication to keeping customers informed and providing quality service means so much to us at Texas Toyota.
by John S. on 04/14/2026Verified Service
I wish I can do zero Star do not west your time in this horrible place I went to their for my car rotation, they broke my two axel I spent about like $500 to fix them
by Texas Toyota on 04/16/2026
We are disappointed to hear about the issues you experienced during your tire rotation. The experience you've described does not reflect the quality service we strive to provide, and we take your concerns very seriously. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can address your concerns directly.
by Camille C. on 04/09/2026Verified Service
Frank was great! Kept me informed every step. The cost of the repair was lower than 3 others non-dealership repair shops I went to.
by Texas Toyota on 04/13/2026
We are ecstatic to hear about your wonderful experience with our service team! It's fantastic that you felt well-informed throughout the entire process and that our pricing exceeded your expectations compared to other repair options. Your feedback about the excellent communication and competitive costs means so much to us. We're thrilled that we could provide you with both quality service and great value for your automotive needs.
by Raymond W. on 04/07/2026Verified Service
The service advisor was honest and my vehicle was completed on schedule. There were no issues to note.
by Texas Toyota of Grapevine on 04/09/2026
Thank you for your positive feedback! We're thrilled that our service advisor provided honest communication and completed your vehicle service on schedule. We appreciate your trust and look forward to serving you again.
by 2014 TOYOTA CAMRY L/SE/LE/XLE Owner on 04/04/2026Verified Service
Sean Castillo provided excellant services. Estimated right waiting time, called right after services. Provided a comprehensive automobile status report which give me clear pictures what I need to do for my car next. Really appreciated the services.
by Texas Toyota on 04/08/2026
Thank you for sharing your wonderful experience! We're thrilled to hear about the outstanding service you received, including the accurate time estimates and comprehensive vehicle status report. We truly value customers like you and look forward to continuing to provide excellent service.
by 2025 TOYOTA RAV4 XLE/XLE PREMIUM Owner on 03/29/2026Verified Service
Great customer service, update as I waited, option to have additional work done, and communication through text through out the service.
by Texas Toyota of Grapevine on 03/31/2026
Thank you for the positive feedback! We're glad our team provided excellent customer service and kept you informed with regular updates and text communication throughout your service. Your satisfaction means a great deal to us, and we look forward to serving you again in the future.
by 2018 TOYOTA TUNDRA CREWMAX SR5 Owner on 03/10/2026Verified Service
Kristina the service representative was conscientious, professional and kept me well informed and updated. I was extremely satisfied with the service.
by Texas Toyota of Grapevine on 03/12/2026
Thank you for your wonderful feedback about your recent service experience with us at Texas Toyota of Grapevine. We truly appreciate you taking the time to share your positive thoughts about Kristina's attentive and professional care. It brings us great satisfaction to know that you felt completely satisfied with the level of service provided, and we look forward to continuing to serve you in the future.
by 2017 TOYOTA RAV4 LE Owner on 03/09/2026Verified Service
I made the appointment for a recall and they told me it was going to take a long time. I paid for a Uber to and from and all they did was put a battery bracket. They also charge me 35 dollars for labor to replace two filters.
by Texas Toyota of Grapevine on 03/12/2026
We appreciate customers sharing feedback about their service visits. Our team works to provide clear information about recommended work and service timelines while completing each appointment with care. We remain committed to supporting a positive and transparent experience for every customer. For further assistance, please contact our General Manager, Neal Asaad, at 817-329-5949.
by 2021 TOYOTA RAV4 LTD Owner on 03/07/2026Verified Service
Good and quick service. Thanks Katrina for assisting me during my visits. Appreciated your assistance.
by Texas Toyota of Grapevine on 03/12/2026
Thank you for sharing your positive experience! We're delighted you received efficient service and found Katrina's assistance helpful. Your feedback means a great deal to our team and encourages us to continue delivering exceptional service.
by 2025 CHEVROLET TRAX 1LT Shopper on 03/05/2026Verified Purchase
I'm very satisfied Samwell and TJ were very helpful and making sure everything was stress free. I totally recommend!
by Texas Toyota on 03/11/2026
We are ecstatic to hear about your satisfaction with your experience! It's wonderful to know that our team members provided such helpful service and ensured your visit remained stress-free. Your recommendation means the world to us, and we truly appreciate you taking the time to share your positive feedback. We're grateful to have earned your trust and look forward to continuing to provide you with exceptional service.
by 2023 TOYOTA CROWN PLATINUM Owner on 03/01/2026Verified Service
service person tried to sell me services that are even due according to toyota. service person did not return text inquiring about when car would be ready
by Texas Toyota on 03/05/2026
Your feedback is important to us and we understand your frustration. Clear communication and appropriate service recommendations are fundamental to providing quality care for your vehicle. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can discuss your experience and work toward a better solution.
by 2023 TOYOTA COROLLA CROSS LE/XLE/S/SE Owner on 02/27/2026Verified Service
Courteous, professional service. (like)
Time to complete oil change and inspection - 3.5 hours (dislike)
by Texas Toyota on 03/03/2026
We are pleased to hear that you found our service courteous and professional. Your positive feedback about our team's approach means a great deal to us at Texas Toyota. We understand that the extended time required for your oil change and inspection was longer than expected, and we appreciate you bringing this to our attention. We continuously work to balance thorough service quality with efficient timing to better serve our valued customers like yourself.
by Teja T. on 02/20/2026Verified Service
Worst dealer , worst manager , worst staff , they damage my car parts , but didn't tell me , when I take to another dealer , they told me .I never go there.
by Texas Toyota on 02/23/2026
We are concerned to hear about your disappointing experience. We understand your frustration. This level of service falls short of the standards we strive to maintain, and we take your concerns seriously. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can address your concerns properly.
by 2024 TOYOTA COROLLA LE Owner on 02/19/2026Verified Service
Sabrina is a great service rep! She explained all the options to better serve my car. I appreciate her honesty and willingness to listen.
by Texas Toyota of Grapevine on 02/20/2026
Thank you for the wonderful feedback about Sabrina! We're delighted she provided exceptional service with honest explanations and took the time to listen to your needs. Your positive experience means so much to us, and we look forward to continuing to serve you.
by 2015 TOYOTA CAMRY HYBRID/LE/XLE/SE Owner on 02/15/2026Verified Service
Great service writer. She was quick to respond, helpful with explanations, and finish and follow thru was what you hoped for as a customer.
by Texas Toyota of Grapevine on 02/17/2026
Thank you for the wonderful feedback about our service writer! We're thrilled she provided quick responses, clear explanations, and excellent follow-through. Your positive experience means a lot to us at Texas Toyota of Grapevine.
by 2022 TOYOTA TACOMA DBL CAB SR5/TRD Owner on 02/07/2026Verified Service
Had my 2022 Tacoma serviced last week at Texas Toyota of Grapevine. I had the 30k mile service done. My Service Tech, Alex, always helps me keep up to date on service needs. I will continue to go to Texas Toyota for my truck service needs.
by Texas Toyota of Grapevine on 02/09/2026
Thank you for the positive feedback about your 30,000-mile service! We're glad Alex has been helpful in keeping your Tacoma's maintenance on track. We appreciate your loyalty and look forward to serving you in the future.
by 2020 TOYOTA SIENNA XLE/LIMITED/PREM Owner on 01/30/2026Verified Service
Service noticeably improved performance.
Zaktec worked well but inside vacuum and cleaning was missed for the first time.
Always appreciate their work service reps sometimes encourage unnecessary upselling of services.
by Texas Toyota on 02/03/2026
We are overjoyed to hear that our service enhanced your vehicle's performance! It's wonderful to know that the Zaktec service worked effectively for your vehicle. We truly value your continued trust in our team and appreciate your loyalty over the years.
We understand your feedback regarding the interior cleaning and vacuum service, and we take note of your concerns about service recommendations. Your insights help us maintain the high standards you expect and deserve. We're committed to providing thorough service while ensuring our recommendations align with your actual needs.
Thank you for taking the time to share your experience. Your feedback helps us continue improving our service for you and all our valued customers.
by 2021 TOYOTA RAV4 XLE/XLE PREMIUM Owner on 01/29/2026Verified Service
The service department director responded timely to my request. Also the service advisor was great in communicating with me regarding status of vehicle repair
by Texas Toyota on 02/02/2026
We are thrilled to hear about your positive experience with our team. Your feedback about the service department director's prompt response and the excellent communication from your service advisor truly means a lot to us. It's wonderful to know that you were kept well-informed throughout your vehicle repair process. We take pride in providing timely service and clear communication, and it's rewarding to see these efforts recognized. Thank you for choosing Texas Toyota and for sharing your experience with others.
