by 2016 HONDA ODYSSEY EXL Owner on 05/14/2026Verified Service
It was good except they took several people ahead of me when I got there 15 min before them. The guy in the drive in service called on the walkie for someone 3 different times. I was not happy about having to wait over 30 minutes for someone to come out and take care of me. Daniel was nice but when you schedule an appointment you shouldn't have to wait 30 minutes to see someone. I have a life and things to do also.
by Texas Toyota of Grapevine on 05/15/2026
Thank you for your feedback. We're glad Daniel provided nice service, but we apologize for the 30-minute wait and scheduling issues. We appreciate your input as it helps us improve our service processes.
by 2024 HYUNDAI SONATA HYBRID/SEL Owner on 04/28/2026Verified Service
I was told that I had to pay for my oil change and service inspection. I was promised 5 free oil changes during purchase of my vehicle but due to my commute for work and mileage usage that promise (contract) was broken. So I am disappointed and not returning to this location or purchasing any vehicles in the future from Toyota of Grapevine.
by Texas Toyota on 04/30/2026
Your feedback is important to us, and we understand your disappointment. We would appreciate the opportunity to review your service agreement and work toward a resolution. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can discuss your situation and find a path forward.
by 2019 TOYOTA CAMRY L/LE/XLE/SE/XSE Owner on 03/29/2026Verified Service
Horrible. There was no communication between me and yet service rep. He actually left and did not tell me. I was there for 6 hours. When told it would only be 2 hours max. Then the manager of service said he did not want to be there. Well if that is how the managers feels then I understand the service tech attitude. Will not recommend their service. Love the car not the service.
by Texas Toyota of Grapevine on 03/31/2026
Thank you for sharing your experience; we understand how extended waits and unclear communication can be frustrating. Our team strives to provide attentive, professional service that reflects the quality of the vehicles we support. Feedback like yours helps us improve how we serve every customer. Please reach out to our General Manager, Neal Asaad, at 817-329-5949 so we can connect with you directly.
by 2021 TOYOTA HIGHLANDER PLATINUM Owner on 03/02/2026Verified Service
Sabrina is an excellent service advisor. She is very knowledgeable and customer service oriented.
The unfortunate thing is that a loyal repeat customer that has bought 5 vehicles from your dealership has to pay an additional fee for using a credit card.
by Texas Toyota on 03/06/2026
We are absolutely thrilled to hear about your wonderful experience with Sabrina as your service advisor. Her knowledge and dedication to providing excellent customer service truly reflect our commitment to taking care of our valued customers like yourself.
We genuinely appreciate your loyalty as a repeat customer who has purchased five vehicles from us. Your continued trust in us means everything to our team. We understand your concern regarding the credit card processing fee, and we value this feedback as we continuously work to enhance our customers' experience.
Thank you for taking the time to share your thoughts and for recognizing Sabrina's outstanding service. Your loyalty and feedback help us serve you and our community better.
by 2024 TOYOTA RAV4 XLE/XLE PREMIUM Owner on 02/17/2026Verified Service
I had an appointment and was told it would take an hour to an hour and a half. At the hour and half mark they hadn't even started on my car. I was there for 3 hours and when I finally got my car the glove compartment was still take apart from when they checked the carbon air filter. I will not be coming back to Toyota due to it's not worth my time.
by Texas Toyota on 02/19/2026
We value your input regarding your recent service experience, and we understand your frustration. The situation you've described falls far short of the quality standards that we strive to provide. We would appreciate the opportunity to discuss this matter further and address your concerns directly. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can work toward a resolution.
by 2023 TOYOTA HIGHLANDER L/LE/XLE/LIMIT Owner on 01/24/2026Verified Service
I had an appointment for an oil change. When I made the appointment I was very clear I would be waiting on the car. At the appointed time, my "service provider" informed me it would be an hour to hour in a half wait. I told him that was baloney. If I have an appointment, that means time of service. Once the free oil changes I got when I bought the vehicle are used up, I will not return to Toyota of Texas for service.
by Texas Toyota of Grapevine on 01/26/2026
We understand how important appointment timing is, especially when planning to wait, and our goal is always to manage schedules in a way that respects our customers' time. We aim to set clear expectations and provide efficient service during every visit. If you would like to share more feedback, please contact our General Manager, Neal Asaad, at 817-329-5949.
by 2022 TOYOTA CAMRY LE Owner on 01/22/2026Verified Service
My scheduled appointment was at 8:30 on Saturday. I didn't realize how busy a Saturday was! I found a seat inside and while I waited, I received a couple of texts from my service advisor. Everything was completed within the estimated time I was given.
by Texas Toyota on 01/23/2026
We are excited to hear about your positive experience with your Saturday service appointment! We understand that Saturdays can be quite busy, and we truly appreciate your patience during the wait. It's wonderful to know that our service advisor kept you informed with timely updates throughout the process. Most importantly, we're pleased that your service was completed within the timeframe we promised. Your satisfaction with the communication and efficiency of your visit means a great deal to our team.
by 2010 TOYOTA COROLLA BASE/S/LE/XLE Owner on 01/19/2026Verified Service
Did not take my vehicle for a regular service this time around as I have moved elsewhere in the area. Took it in for remediation of the Takata Airbag recall. The dealership declined to warranty their work from an intermittent airbag light which inconsistently occurred after the recall. Primary reasoning from dealership to decline was due to poor dealership documentation of "customer states".
by Texas Toyota of Grapevine on 01/20/2026
We appreciate you sharing your experience and understand how important clear documentation and consistent follow-through are for safety-related services. Our intention is always to address recall and warranty concerns carefully while maintaining accurate records to support every customer. If you would like to discuss this further, please contact our General Manager, Neal Asaad, at 817-329-5949.
by Dianne C. on 01/13/2026Verified Service
Instead of a simple tire rotation Craig added a list of essential maintenance. After researching I found most were recommended and not required. The wait was supposed to be 2-2.5 hours which turned out to be over 3 hours. When I received my car, there was black grease on the carpet. Second time this has happened. I left a message for Billy the service director last week and he has yet to return my call.
by Texas Toyota of Grapevine on 01/14/2026
We're sorry to hear this visit didn't leave a positive impression, as our goal is always to be respectful of time, transparent in recommendations, and attentive to details. We approach service discussions with good intentions and aim to help customers understand options without pressure. Feedback like this is important to us as we continue refining the overall experience. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can connect further.
by 2024 VOLKSWAGEN TAOS S Owner on 01/06/2026Verified Service
I liked the fact that I didn't wait to long. I got off my car upon arrival and got off. Had to wait a couple of minutes. I felt like I was lost didn't know who to talk to. I parked in front since I didn't know where the service area was. Think I should have been informed of directions upon arrival. I came in with the baby and just felt, I should have been well informed.
by Texas Toyota on 01/07/2026
Your thoughts are important to us, and we appreciate you sharing your experience with our service team. We understand how confusing it can feel when you're unsure about where to go, and we recognize that clearer directions upon arrival would have made your visit much smoother. While we're glad your wait time was minimal, we can see that better guidance from the start would have improved your overall experience. Your feedback helps us understand how we can better assist our customers. To discuss your experience further, please contact our General Manager, Neal Asaad, at 817-329-5949.
by 2012 TOYOTA PRIUS V Owner on 12/07/2025Verified Service
The dealer recommended drive belts, but I don't have drive belts in my Prius. The techs need to be more focused on the car rather than to just recommend services based on mileage that may not be necessary. They need to provide more objective evidence when recommending services or repairs. Some of their recommendations were done previously at another shop. The techs are not being helpful if they don't even check.
by Texas Toyota on 12/11/2025
Your feedback is invaluable to us, and we understand your concerns. Your experience highlights areas where our service processes could be improved. We would appreciate the opportunity to discuss your experience further and address these concerns directly. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can work together to ensure you receive the accurate, personalized service your Prius deserves.
by 2024 NISSAN SENTRA SV Shopper on 11/25/2025Verified Purchase
They lied to me about for how long I was paying for, they said 54 months however im paying for 72 with higher pay each month. Then when I called they told me that the paper I signed for 54 months was gone and I was basically stuck with what I have now. Don't ever trust any of them
by Texas Toyota of Grapevine on 12/01/2025
We're sorry to hear about your experience and understand why this would be upsetting. We take feedback like yours seriously and want to make sure your concerns are reviewed. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can speak with you directly.
by 2024 TOYOTA 4RUNNER SR5 PREMIUM/TRD S Owner on 11/10/2025Verified Service
Waited over 2 hours to complete a routine scheduled service. Additionally, when complete, the service advisor stated nothing was needed. A day or so later I receive an email that stated I needed air filters and fuel additive and to schedule an appointment. Terrible!
by Texas Toyota on 11/19/2025
We are sorry to hear that you feel this way about your recent service experience. We understand your frustration. Your experience does not reflect the level of service we strive to provide, and we take your concerns seriously. We recognize that efficient service and consistent communication are essential to maintaining trust with our customers. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can address your concerns directly.
by 2018 TOYOTA CAMRY L/LE/XLE/SE/XSE Owner on 11/03/2025Verified Service
Service was good, but it always takes TOO long, over 1.5 hr wait time. The other problem is that their advertisements are deceptive. They list a $29.99 oil change and then they charge you over $40. While there may be some other fees involved, it would be great if they would include those in their advertisements too.
by Texas Toyota on 11/10/2025
We are pleased to hear that you found our service quality to be good. We understand your concerns about the wait time during your visit, and we appreciate your patience. Your feedback about our pricing communication is valuable to us. At Texas Toyota, we strive to provide transparent service information and efficient timing for all our customers. Your honest feedback helps us work toward better experiences for everyone who visits us.
by 2025 TOYOTA GRAND HIGHLANDER LE/XLE/L Owner on 10/29/2025Verified Service
I had such a great experience with Texas Toyota Grapevine! I was running late for my car service because of traffic, but they were super understanding and still accommodated me without any hassle. The staff were friendly, professional, and made sure everything was done right. I really appreciate their kindness and flexibility highly recommend them!
by Texas Toyota on 11/03/2025
We are utterly delighted to hear about your wonderful experience with our service team! Your understanding of how traffic can impact schedules shows great flexibility, and we truly value customers like you. It means so much to know that our staff provided the friendly and professional service you deserved, especially when you were pressed for time. We take pride in accommodating our customers and ensuring quality work is completed properly. Your recommendation and kind words about our team's flexibility and care are deeply appreciated. Thank you for choosing Texas Toyota for your automotive service needs!
by 2015 TOYOTA RAV4 LE Owner on 10/21/2025Verified Service
Now a days, not receiving proper advise. Scenario : Recently i visited one time for fixing my battery in earlier visit. Ideally they can merge the scope of this visit with previous visit and complete the service needs. But service dept is trying to follow up and making to schedule the visit again with in 15 days duration. Some years ago there used to be certain ethics getting followed by Service advisors. Somewhere something is missing.
by Texas Toyota of Grapevine on 10/27/2025
Your feedback is valued, and we appreciate you taking the time to share your experience with us. If you would like to discuss anything further, please reach out to our General Manager, Neal Asaad, at 817-329-5949. Thank you!
by 2014 TOYOTA PRIUS Owner on 10/12/2025Verified Service
I have been a long time customer. I regularly bring in 3 cars of mine for repairs and maintenance.
There was a oil change coupon from the Toyota of Lewisville, that I found when I was at your dealership.
The service manager said No, he could not honor it as the viscosity was different.
Guess it's time for me for look around.
Seems like retaining loyal customers is not in the play book of the new management.
Sad.
by Texas Toyota on 10/16/2025
We are sorry to hear that you feel this way about your recent visit. As a long-time customer who brings in multiple vehicles for service and maintenance, your loyalty means a great deal to us. We understand your frustration regarding the oil change coupon situation. Your feedback about customer retention is important to us, and we would love to discuss this further. Please reach out to our General Manager, Neal Asaad, at 817-329-5949 so we can address your concerns and work toward a resolution.
by 2024 TOYOTA RAV4 XLE/XLE PREMIUM Owner on 10/07/2025Verified Service
Pricing to replace a couple air filters was overpriced. Also, my car was left in the bay where I had to wait for cars to be moved. However, I was told to exit out the entrance by one of the technicians moving the cars. I was hoping service would have been better at this location.
by Texas Toyota on 10/10/2025
Your feedback is important to us and we appreciate you taking the time to leave a review. We understand your frustration. Your concerns help us identify areas where we can improve our processes and customer care. Please reach out to our General Manager, Neal Asaad, at 817-329-5949 so we can discuss your experience further and work to address these issues.
by 2017 TOYOTA SIENNA SE Owner on 10/04/2025Verified Service
Liked: got in, they finished in reasonable time. Service person, Syed, very nice
Did NOT like: I asked that they replace fog light bulbsthey only did one (the other will likely go out, so another service call/bench fee/$500)
They replaced air filters and now my AC sounds like a jet taking off on my roof (another service call/bench fee/$500).
So overall: I will go somewhere else for service
by Texas Toyota on 10/06/2025
We understand your frustration, and we are sorry to hear that you feel this way about your experience. Your feedback is important to us, and we take these concerns seriously. We would appreciate the opportunity to discuss these concerns with you directly and work toward a resolution. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can address these matters properly.
by 2021 TOYOTA TUNDRA CREWMAX SR5/CREWMA Owner on 08/27/2025Verified Service
I was waiting on service, received no notification when truck was ready. This was a return trip for prior service not completed. One item still not repaired and received no advice on that item. Did not turn off "maintenance required soon" notice on dash. Poor service
by Texas Toyota on 09/11/2025
Your feedback is important to us, and we understand your frustration. We are sorry to hear that you feel this way. Please reach out to our General Manager, Neal Asaad, at 817-329-5949 so we can discuss how to resolve these outstanding matters and improve your experience with us.
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Service Information
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28,075 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Texas Toyota of Grapevine specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Texas Toyota of Grapevine specializes in these makes, in addition to many others.
Chevrolet
Hyundai
Kia
Nissan
Toyota
Shop Amenities
Courtesy Shuttle
Free Car Wash
Free Wi-Fi
About Us
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What do verified customers think about Texas Toyota of Grapevine in Grapevine, TX?
Verified customers who visit Texas Toyota of Grapevine in Grapevine, TX rate this business 4.2 out of 5 stars, with 2,159 reviews. 28,075 customers favorited this location.
How can I contact Texas Toyota of Grapevine in Grapevine, TX?
To reach the sales team at Texas Toyota of Grapevine in Grapevine, TX, call (855) 966-4356. To reach the service department, call (833) 718-0502
How can I schedule a service appointment with Texas Toyota of Grapevine in Grapevine, TX?
