by 2018 SUBARU IMPREZA PREMIUM PLUS Owner on 07/29/2021Verified Service
We were told we'd definitely have to replace 4 tires because one was leaking. We ended up getting the leaky tire patched elsewhere without issue. It's possible they just disagreed on the safety of patching it up, but it seemed odd that the results were so vastly different.
by Subaru of Rochester on 07/30/2021
Hi, we are disappointed to learn of your experience here at Subaru of Rochester, but will take this opportunity to improve. Please reach out to us at (507) 285-4777 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.
by 2021 SUBARU CROSSTREK LIMITED Owner on 02/13/2021Verified Service
Mike, James, Sophia, and Travis were all helpful in educating us on our new Crosstrek, happy to address and resolve concerns, and in assuring us we will be well cared for as Rochester Subaru consumers under their new owner, as we have the past 7 years.
by 2020 SUBARU ASCENT PREMIUM Owner on 02/03/2021Verified Service
The service department needs work. Everytime we bring our car in, there's some sort of issue. I don't trust them now. Example, they found an oil leak on our car with 7k miles on it. Obviously under warranty but they wanted to leave for the next time we bright the car in. They couldn't really tell me why. They always make it right in the end but it shouldn't be that way.
by 2019 SUBARU OUTBACK 2.5I LIMITED Owner on 01/19/2021Verified Service
Subuaru of Rochester, as always, was impeccable. Kevin Pose the service manager is very good to work with. He listens to what we have to say and goes out of his way to make sure everything is done to our satisfaction. All of the service staff has been excellent. We are very pleased as always
by 2019 SUBARU ASCENT LIMITED Owner on 11/22/2020Verified Service
The entire staff and Denis were helpful during my 30,000 mile check up. They had the parts, tires and everything needed to service my Ascent. I was offered a loaner and accepted the convenience. I have used service from dealerships in Florida, Idaho and Wisconsin and rate this as my best experience. Keep up the great job!
by 2018 SUBARU LEGACY 2.5I PREMIUM Owner on 11/04/2020Verified Service
Derreck V was extremely helpful making some connections and getting some needed rear shock work done under warranty, even though I was one month past my warranty date. This saved me a large amount of money!!! I was also given a loaner car with no added cost. This has been a huge relief, as Im currently one of many unemployed during Covid. A heartfelt thanks to Derreck, the service manager and Subaru!!!
by 2016 SUBARU OUTBACK 2.5I LIMITED Owner on 09/14/2020Verified Service
We were very disappointed. They had the car since 8 a.m. and didn't finish until 6:30 p.m.
(We were scheduled for pick-up at 5 p.m.) The car also had not been washed, which they
had told us was complimentary. All of this for an appointment which had been scheduled
2 weeks ahead of time.
by 2020 SUBARU OUTBACK LIMITED Owner on 05/30/2020Verified Service
Wonderful Experience. Knowledgeable and friendly sales people. Ask for Willie...he's just great! Service department is friendly and courteous. Highly recommend a Subaru. I've owned cars for over 40 years and this is the best car (Outback) i have yet. Visit them for a test drive of the car of your choice; you won't be disappointed. A definite 5 star.
by 2014 SUBARU FORESTER 2.5I LIMITED Owner on 02/01/2020Verified Service
Forester had its 60,000 service on this date. Service was very thorough including inspection of all vehicle systems, replacement of spark plugs, rear brake pads and removal of carbon from valves and combustion chambers, Overall , I consider Fernando Rosas and his team to be EXCEPTIONAL.
by 2017 SUBARU OUTBACK 2.5I LIMITED Owner on 01/30/2020Verified Service
Service Manager explains everything up front before they do the work. I'm extremely satisfied taking our Cars there for service. Dealership is top notch. I recommend buying your next Subaru from them. We have a 2017 Outback & a 2019 Legacy that we will keep bringing back for service. 5 Stars!!!!!!!
by 2022 SUBARU OUTBACK LIMITED XT Owner on 10/11/2025Verified Service
Service has always been satisfactory.
by 2017 SUBARU OUTBACK 2.5I PREMIUM Owner on 10/06/2025Verified Service
Service was prompt. Loved the video tour of what work needed to be performed!
by Felicien M. on 10/04/2025Verified Service
Excellent team work at subaru Rochester
by Subaru of Rochester on 10/09/2025
Hi Felicien, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!
by 2023 SUBARU OUTBACK PREMIUM Owner on 10/03/2025Verified Service
I am using the service for more than 10 years...
by Subaru of Rochester on 10/08/2025
Hello, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!
by 2018 SUBARU FORESTER 2.5I TOURING Owner on 10/02/2025Verified Service
Excellent service. Done promptly and keep me notified of progress.
by Subaru of Rochester on 10/04/2025
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Safe travels!
by 2018 SUBARU OUTBACK TOURING Owner on 10/01/2025Verified Service
Everyone was polite and did a good job on my vehicle.
by Subaru of Rochester on 10/04/2025
Hi, thank you for your kind words! We're happy we could help. We hope to be of service to you again! Take care!
by 2017 SUBARU OUTBACK 2.5I LIMITED Owner on 09/30/2025Verified Service
I was kept informed. My service rep, David, was extremely accommodating. He even offered to let me use his personal charger cord so I could recharge my dying phone. He spoke plainly, explained what was going on, and was very solicitous of me.
There happened occasions when two mechanics came out to the entry bay at different times while I was finishing business with Trevor. (David left for the day after transferring communications with me thru Trevor. It worked out seamlessly.) Each mechanic answered a couple of questions I had. I really appreciated that. Each mechanic was extremely polite, respectful, and patiently answered my questions with precise and simple language. I trust their work and expertise.
Trevor brought me back a freshly washed car (complimentary perk). Service is exceptional at Subaru of Rochester!
by Subaru of Rochester on 10/06/2025
Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!
by 2023 SUBARU CROSSTREK LIMITED Owner on 09/20/2025Verified Service
Josh was the best service rep I have ever dealt with ever! Went above and beyond to help. Daughters care needed to be looked at while she was at college in Iowa. Rochester was the closest dealership and I had to do everything over the phone since I live 1500 miles away. Josh and this dealership took care of everything and took all of the stress out of the situation. We will be taking the extra time to drive to Rochester to take care of the car services from now on.
by Subaru of Rochester on 09/25/2025
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by 2019 SUBARU FORESTER TOURING Owner on 09/20/2025Verified Service
Ricky Huff in service is amazing! Great customer service when he's there.
by Subaru of Rochester on 09/25/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Subaru of Rochester. Safe travels!
by 2021 SUBARU FORESTER SPORT Owner on 09/18/2025Verified Service
Got me in same day for flat tire repair
by Subaru of Rochester on 09/22/2025
Hi, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
