by 2023 KIA TELLURIDE SX/SX X-LINE/SX Owner on 09/29/2025Verified Service
Over 4 hours for an oil change, tire rotation, nail in tire......
My last oil change they said i had one free oil change left.. i was told it expired....
Not sure that i could recommend that amount of time for basic service to a family member or friend !
Sorry.......
by 2023 KIA SELTOS EX Owner on 08/27/2025Verified Service
My engine light came on, so I took it in and they said they probably couldn't get to it (busy day). They gave me a ride to work and would provide transportation at end of day, if needed. I went back after work and it was done! They also took care of another issue I was having (nothing major) while they had it. Thank you very much. Also, Rachel (service advisor) was very helpful.
by 2016 KIA SOUL Owner on 07/28/2025Verified Service
I love the service when I go to KIA. I just think it takes to long.
This time the oil pan was not screwed in correctly. I had to replace the striped screw and the oil that leaked all over my driveway. I still don't know how to get rid of the stain in the drive.
by 2021 KIA SELTOS EX Owner on 07/17/2025Verified Service
They charged me for a tire alignment tire rotation. And then they never screwed my lug nuts in place. So how was the tire alignment even done? Would not recommend going there for any work. They didn't even pour oil in when I did an oil change about a year ago.
by 2023 KIA CARNIVAL LX Owner on 07/05/2025Verified Service
It was horrible dropped my car off for oil change and tire rotation and a recall at 11:30am appointment at 1:00pm got it back at 6:30pm nothing but lies I had to call and check on my car they would not call me and the they gave it back with the front finder scuffed up they had to buff it out HORRIBLE
by 2022 KIA SPORTAGE LX Owner on 06/28/2025Verified Service
They told me when I made the appointment it would be an hour. I drive 45 minutes ro get to Spitzer Kia and I plan my work day around the hour they quoted me. I had to wait over 2 hours for my car to get an oil change, So, my work day was half gone by the time they were done and I drove back to the east side. If they quote me an hour - then it should be an hour! That is why I make an appointment
by 2020 KIA SOUL LX/X LINE/S Owner on 04/23/2025Verified Service
My representative, Belinda was polite and courteous. She explained the prices of the services and helped give me options to save money. She provided me a ride home, while they were working on my car, notified me when my brakes needed replacing and kept me informed till my car was ready. She also had my car cleaned and gave me a bottle of water.
by 2025 KIA SORENTO S Owner on 04/21/2025Verified Service
Everyone is nice, but the service department really lacks communication and setting proper expectations regarding wait times. I don't mind waiting, but I was told it would be about 30 min, which turned into "just over an hour," to me waiting over 2 hours for everything to be completed. There was a lot of blame between service department and techs working on my vehicle.
by 2024 KIA SOUL LX/S Owner on 04/08/2025Verified Service
staff was very friendly,and went over the suggestions of things that would need to be done but did not pressure me into do any of them, Even with getting a few of the things they suggested ( I went in for my oil change) got my tires rotated and new filter the cost was only about $20.00 more than just an oil change at take 5
by 2021 KIA SELTOS EX Owner on 04/06/2025Verified Service
Took from Thursday to Monday to approve the repairs wanted to charge for the rental. We knew it was camshaft repair they wanted me purchase spark plugs for my 61,000 mile car. I went some place else plugs are fine. I have them. I am currently burning oil. I have photos. Had a scope down where the spark plugs are. They didn't fix nor said anything about that. I also need new piston also.
by Jessica J. on 02/26/2025Verified Service
Spitzer Kia has been one big mistake. I have been screwed by them every time I walked in for any type of service. All the way from raising the price of the car the day i bought it, to switching out the tires and rims. Please don't go here unless you want to be scammed.
by 2024 KIA SORENTO S Owner on 02/21/2025Verified Service
Poor service. Didn't fix the problem, have had the same part fixed 3 times now and still does not work properly. Wont honor the super amazing warranty that they brag about. And also charging prices that are different from the quote i was initially given and won't honor coupons that were given directly by the dealership through email.
by 2025 KIA K4 EX Shopper on 02/17/2025Verified Purchase
I had a very pleasant experience going to Spitzer Kia. Everyone was very nice, personable, and helpful. The place is clean and they have all kinds of refreshments! Anytime I go in there, it's a great experience and I feel very welcome. It was really easy to buy a car from this dealship!
by 2012 KIA SORENTO BASE/LX Owner on 01/10/2025Verified Service
My 2012 Sorrento SUV has been returned on several occasions with the initial complaint of " check engine light is on". Parts have been replaced and when my auto was returned to me and driven for one day, I received another signal of " check enginelight was on again". This has been a very frustrating situation and my vehicle is presently at the Kia dealership to try to find out why my engine light is repeatedly on. Thank you.
by 2018 KIA SORENTO LX/L Owner on 09/29/2025Verified Service
it took 3 days for an overnight service.
and the service technician threw away the cover for my engine.
by 2021 KIA K5 GT LINE Owner on 09/26/2025Verified Service
Service professionals (Rich, Randy and Belinda) were thoughtful and helpful at just a moments notice. They put my mind at ease and made sure I was able to have a vehicle for my business travel the next day.
by 2015 KIA SOUL Owner on 09/22/2025Verified Service
Car went in for a recall on the break line and came out with a break noise, check engine light and hesitation and vibration when idling at stop sign or light.
by 2013 KIA SOUL +/!/SPORT Owner on 09/21/2025Verified Service
Great worksmanship but the cost of getting any type of repairs done are extremely so expensive it's almost not worth owning a car.
by 2024 KIA SPORTAGE EX Owner on 09/06/2025Verified Service
I bought two of my cars here and bring all of them for servicing here. Randy is the best and helps me out every time. I will continue to come back.
by 2020 KIA SPORTAGE LX Owner on 08/31/2025Verified Service
Every time I come here my service advisor Randy Maggio always makes sure he takes good care of my car
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Service Information
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2,403 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Spitzer Kia Cleveland specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Spitzer Kia Cleveland specializes in these makes, in addition to many others.
Chevrolet
Honda
Hyundai
Jeep
Kia
Shop Amenities
Complimentary Drinks
Courtesy Shuttle
Free Car Wash
Free Wi-Fi
Kid's Playroom
Mobile Charging Station
Snacks
About Us
Spitzer SHIELD: EXCLUSIVE COMPLIMENTARY BENEFITS!
New Vehicles:
Nationwide Lifetime Powertrain Warranty: Drive worry-free for unlimited time & unlimited miles on all new vehicles we sell at no additional charge.
Just complete regular maintenance...
What do verified customers think about Spitzer Kia Cleveland in Cleveland, OH? Verified customers who visit Spitzer Kia Cleveland in Cleveland, OH rate this business 4.3 out of 5 stars, with 921 reviews. 2,403 customers favorited this location.How can I contact Spitzer Kia Cleveland in Cleveland, OH? To reach the sales team at Spitzer Kia Cleveland in Cleveland, OH, call (216) 600-0311. To reach the service department, call (216) 259-7080How can I schedule a service appointment with Spitzer Kia Cleveland in Cleveland, OH? You can schedule a service appointment at Spitzer Kia Cleveland in Cleveland, OH through CARFAX.What are the shop amenities offered by Spitzer Kia Cleveland in Cleveland, OH? Spitzer Kia Cleveland in Cleveland, OH offers the following amenities: Complimentary Drinks, Courtesy Shuttle, Free Car Wash, Free Wi-Fi, Kid's Playroom, Mobile Charging Station and Snacks.Does Spitzer Kia Cleveland in Cleveland, OH have a service center? Yes, Spitzer Kia Cleveland in Cleveland, OH does have a service center. You can contact the service department at (216) 259-7080.
