by 2021 MERCEDES-BENZ GLE 350 4MATIC Owner on 11/26/2023Verified Service
It was a great experience to take my car for maintenance and explained the issues with Apostol who had listened and wrote it for the technician team to address my concerns. It is very positive experience and I encourage all of you to take care of your vehicle with this team at Silver Star Motors.
by 2016 MERCEDES-BENZ GLA250 4MATIC Owner on 11/11/2023Verified Service
Not happy with their service. After they have kept my vehicle for more than 2 months they didn't do a good job. No check engine light fixed. Once in awhile the dash board turn off. Before the car went there dashboard was ok. Once in awhile the signal left right and left stop workingsignals left to s
by 2021 MERCEDES-BENZ GLE COUPE AMG 53 4MATIC Owner on 06/24/2023Verified Service
I couldnt have expected better treatment. The employees were friendly and knowledgeable. The issue I had was rectified in a reasonable timeframe and I was given periodic updates along the way. I have been going to Silver Stars now for many years. I recommend this dealership as I can confidently say I have peace of mind having the service department take care of my car. Kudos to Silver Star Motors.
by Amy H. on 05/28/2023Verified Service
I bought 2018 Chevy Camaro Zl1 as gift for my husband 20th anniversary.
From start to finish my sales person Victor Babb was amazing, kind, helpful and made car buying simple.
To top it off when we got there, several sales associates surrounded the car yelling "happy anniversary!"
It was an experience and time I will never forget. Thank you so much Silver Star Mercedes!!!!
by 2021 MERCEDES-BENZ GLB AMG 35 4MATIC Owner on 02/21/2023Verified Service
They did not do the proper maintenance. I told them service a they were supposed to rotate the tires they didn't do it service b they were at least supposed to put air in the tires check the pressure they didn't do that they give the car back it says correct tire pressures. There was a nail in the tire they didn't even fix that. They are not following service a and service b correctly
by 2012 MERCEDES-BENZ E 350 4MATIC Owner on 02/14/2023Verified Service
They were the best! They were attentive, courteous, and most importantly, and help me to understand what exactly needed to be done so that my car could could be maintain an optimal condition for the future. I dont know, my advisor texted, emailed, to keep me updated on the status of the car. And when the service was completed, she reached out to me yet again, to confirm that all was working well.
by 2021 MERCEDES-BENZ GLS 450 4MATIC Owner on 01/10/2023Verified Service
Overall Excellent Sales and Service. My car buying experience was great. Nicholas my sales rep was very knowledgeable. Apostle Kolezi and his team provided great service. Rob, the team leader for the technicians was very helpful during my road test. He was spot on in explaining auto parking functionality.
by 2022 MERCEDES-BENZ GLS 450 4MATIC Owner on 09/27/2022Verified Service
Purchasing a car during the challenging supply chain times was definitely interesting. Purchased a 2022 Mercedes GLS from out of state, but was a smooth and easy transaction. No hard sell tactics or nonessential fees, good communication, and my beautiful new ride was promptly delivered to my door. My salesperson Chris Marte was amazing. Highly recommend this dealership.
by 2016 MERCEDES-BENZ GLE 350 4MATIC Owner on 07/30/2022Verified Service
My car was shacking like 8 rector scale of earthquake while I stopped in the red light i called the service they provide me a schedule after a week, they said if I want a loaner car I need to wait 3 weeks what kind of service is? What kind of management you have?
by 2014 MERCEDES-BENZ GLK350 4MATIC Owner on 06/07/2022Verified Service
The service at the dealership was horrible. Less that 60 days later and under 100 miles driven since taking delivery of the car, it was giving me issues. They said i bought the car "as is" even though the car fell under lemon laws and Silver star was supposed to take financial responsibility for the repairs. I had to pay $1500 in repairs
by 2018 MERCEDES-BENZ GLC COUPE 43 4MATIC AMG Owner on 04/11/2022Verified Service
Had an issue with my vehicle and the issue was addressed in a timely fashion and my representative (Homero) was very courteous and professional. He took the time to communicate with me through every step until the issue was corrected. So far, so good.
by 2018 MERCEDES-BENZ S 560 4MATIC Owner on 01/12/2022Verified Service
I have a good experience with Silver Star Motor. I have been going there to service my car for couple of years now. The staff are friendly and always make you feel comfortable, the place is clean and very convenient and my service advisor Carol Morin is very knowledgeable of my car issues and always advise me for what is best for my car.
I will always send my friends and family at Silver Star Motor
Babacar Seck (S 560 2018)
by 2019 MERCEDES-BENZ METRIS Owner on 01/09/2022Verified Service
First of all
thank you cindy cases you really very hard working woman thanks again
Everything is good thank you so much for taking care of my car the vehicle been served very well oil chang is done already they check the filters and the brakes
And they also check the battery
by 2018 MERCEDES-BENZ GLS 450 4MATIC Owner on 01/07/2022Verified Service
I had to bring my car in three sperate times for the same issue, a problem with the AIRMATIC. Instead of checking all components of the system on the first visit to ensure the system would work properly in the future, they only checked the other components on the next visits, after they were began malfunctioning.
by 2016 MERCEDES-BENZ GLE 350 4MATIC Owner on 09/21/2021Verified Service
This is not the first time getting my car service in silverstar, it's always surpass my expectations for their courteous and prompt attention to my concern, from valet to the front desk to my service advisor Mr Mejia and of course to our hero mechanic that we don't know but I trust them to make come back for their customer friendly car service again.
by 2019 MERCEDES-BENZ E300 4MATIC Owner on 08/02/2021Verified Service
Courteous and prompt service. I have serviced my car there for the past 2 and a half years and the service has always been consistent. The girls that answers phones and greets you are always friendly, accommodating and polite. Thank you ladies! The advisor also great! Thank you!
by 2006 MERCEDES-BENZ R350 R CLASS Owner on 07/17/2021Verified Service
Top quality maintenance and repair work. Exceptional customer service and communication. Cindy, my service advisor, is probably the most important reason why I choose Silver Star. She keeps me informed of my vehicle repairs and keeps it REAL!!! Silver Star is quite fortunate to have such an employee
by 2019 MERCEDES-BENZ GLC 300 4MATIC Owner on 04/27/2021Verified Service
The Service was great my service assistant was the BEST Cindy was very pleasant informative and efficient with meeting my needs for the services needed for my vehicle. I look forward to having all my concerns met by Cindy regarding my beautiful Mercedes Benz. Way to go Silver Star she is a keeper!!!!!
by 2017 MERCEDES-BENZ GLS 450 4MATIC Owner on 04/26/2021Verified Service
--Faith Ruiz Silver Star Motors Be warned do not use advisor or silver star motors in you want to blame for the damage and cannot provide drop off and pick up service because of complaints ask them have manager and owner call did not to my concern! Unexpectable and disheartening blaming customer for there damage caused! NO STARS IN SILVERSTAR MOTORS, KEEP AWAY!
by 2001 MERCEDES-BENZ S600 Owner on 03/19/2021Verified Service
In my opinion, as someone has owned many different Mercedes Benz cars, I can say with certainty that Silver Star Motors is the best Mercedes Benz Dealership in New York. Their Service Department is EXCELLENT. When your car is returned to you, it's always in better shape than it was when you brought it to Silver Star.
Mercedes drivers in NYC, we are fortunate to have Silver Star here!
