by 2024 CHEVROLET SILVERADO K3500 HIGH CTRY Owner on 05/02/2026Verified Service
Scheduled an oil change and was only expecting that, ended up getting all my filters changed (air, and fuel). Great service
by owner on 05/02/2026
Thank you for your positive feedback on the oil change and filter service. We appreciate your business. - Rich Ford
by 2019 FORD EXPEDITION XLT Owner on 04/17/2026Verified Service
They told us nothing was wrong with our car. We took it to another Ford dealership that confirmed the problems and is currently doing the work.
by owner on 04/17/2026
Hello. Please know your feedback is very important to us. We would appreciate the opportunity to speak with you about the diagnosis done by our Service Team. Whenever you can, would you give us a call so we may discuss this? Thank you. Customer Service Team, Rich Ford, (800) 950-6529
by 2022 FORD F150 SUPERCREW Owner on 04/12/2026Verified Service
The service was great. The technician was professional and friendly. Having the service completed at my home was another bonus.
by owner on 04/12/2026
Thanks for sharing your experience with our at-home service. We appreciate your feedback. - Rich Ford
by 2021 FORD ESCAPE SE Owner on 04/02/2026Verified Service
Tiana was a very nice and knowledgeable girl she did everything and above .. I will ask for her everytime such a sweetheart...
by owner on 04/04/2026
We appreciate your feedback about our team member. Thanks for sharing your experience with Rich Ford.
by 2024 FORD F150 XL Owner on 03/28/2026Verified Service
I had to schedule an appointment but you have drop off at the service bay. If you aren't going to pay attention to appointment times I shouldn't have to make an appointment.
by owner on 04/16/2026
Hello, we appreciate your feedback. We would like to discuss your recent service visit. Please contact us at your earliest convenience. -Best, Customer Service Team, Rich Ford, (800) 950-6529
by 2019 FORD F150 SUPERCREW Owner on 03/23/2026Verified Service
The part that was ordered or received was the wrong one for the repair. Tiana (Ford Service rep) had the new part ordered and received the same day. Though it took a total five hours to get the job, I am still happy with the work completed.
by owner on 03/24/2026
Thank you for sharing your experience with Rich Ford. We're glad our team resolved the part issue promptly. If you have any concerns, please feel free to reach out.
by 2022 FORD RANGER XL/XLT/LARIAT Owner on 03/22/2026Verified Service
A very professional and polite girl named Faith helped me, she was concise and honest and had a reasonable answer for every question I asked..
by owner on 03/22/2026
Our team appreciates your feedback about the service you received. Thank you for choosing Rich Ford. We are glad to know your questions were addressed clearly.
by 2012 FORD F250 SUPER DUTY Owner on 03/20/2026Verified Service
Everytime I take my vehicles into Rich Ford Service Center I am very pleased with the service I recieve from Maria Abeyta! She ensures that my vehicle is well taken care of and checks for any scheduled servicing that may be coming due.
Thanks Maria!
by owner on 03/20/2026
Thank you for recognizing the care our team provides at Rich Ford Service Center. We appreciate your continued trust with your vehicles.
by 2022 FORD F150 SUPERCREW Owner on 03/19/2026Verified Service
Extremely efficient and friendly. We are very confident in Ford's ability to take care of their vehicles and we shall be returning as long as we have our G-150. A great team and dealership.
by owner on 03/19/2026
Thank you for sharing your confidence in our team and the Ford F-150. Rich Ford values your trust and looks forward to serving you. Wishing you safe travels with your vehicle.
by 2024 FORD EDGE SEL Owner on 03/16/2026Verified Service
Service was good and quick,,had good breakfast while we waited even got to enjoy a car show .Our only issue was all doors should be ADA wheel chair accessible.
by 2017 FORD F250 SUPER DUTY Owner on 03/14/2026Verified Service
No repair parts in stock. Took 4 days for a part then was another 5 days for a part they missed but was needed. If that didn't work probably another week for transmission.
by owner on 03/15/2026
Hello. Your experience with our Service Team is very important to us. We would appreciate the chance to speak with you about the time taken to receive the parts needed for your repair. At your earliest convenience, please give us a call so we may discuss this further. Thank you. Customer Service Team, Rich Ford, (800) 950-6529
by John D. on 03/04/2026Verified Purchase
Got a new 2025 Ford Tremor just recently best truck yet. I have purchased 5 cars and trucks over the last 20 years from Rich Ford always great vehicles and service as well.
Thanks Rich Ford.
by owner on 03/05/2026
Thank you for choosing Rich Ford for your 2025 Ford Tremor and past purchases. We appreciate your loyalty to our vehicles and service. Enjoy your new truck.
by 2018 FORD MUSTANG GT Owner on 02/25/2026Verified Service
Good customer service from service advisor and from shuttle driver. About 1 hr 45 mins from appointment time for completion time of oil change.
by owner on 02/25/2026
Thank you for sharing your experience with our service advisor and shuttle driver. We appreciate your patience regarding the oil change timing. Rich Ford values your feedback and aims to improve.
by 2024 FORD MUSTANG GT Owner on 02/16/2026Verified Service
The actual service was great. Though the intake mileage at time of service was incorrect. I showed service advisor and they made the change on the receipt, but Carfax still received the incorrect mileage.
by owner on 02/17/2026
Hello. Your service experience is important to us, and it's nice to know you were happy with the work completed on your vehicle by our Service Team. We would, however, like to speak with you to learn more about the feedback you've shared. Could you please reach out to us at your earliest convenience so we can discuss this? Best, Customer Service Team, Rich Ford, (800) 950-6529
by 2020 FORD ESCAPE TITANIUM Owner on 01/30/2026Verified Service
The communication from Rich Ford was excellent-they kept me informed of what's happening. I really like their Service Department.
by owner on 01/31/2026
We appreciate your kind words about our communication and Service Department. Thank you for choosing Rich Ford. Please reach out if you need anything else.
by 2021 FORD F250 SUPER DUTY Owner on 01/30/2026Verified Service
It was my first time with Faith as my service rep and she did great! I appreciated her double checking service intervals, saving me a lot of money for work that had just been done.
by owner on 01/30/2026
We're glad our team could help with your service intervals and save you money. Rich Ford appreciates your feedback. Thank you for sharing your experience.
by Frank R. on 01/30/2026Verified Service
Great service !! Great people!! I appreciate it great communication, and the updates on my vehicle !!
by owner on 01/30/2026
We appreciate your kind words about our service and communication. Rich Ford and our team value your feedback. Thank you for choosing us.
by 2018 FORD F150 SUPER CAB Owner on 01/27/2026Verified Service
I was pleased with the service individual being on time for the appointment plus he gave me a time of when the service would be completed. The time was shorter than I was quoted when I made the appointment. Very pleased!
by owner on 01/28/2026
We appreciate your feedback about our team's punctuality and efficient service. Rich Ford and our team are glad to hear the service time exceeded your expectations. Thank you for choosing us.
by 2022 FORD BRONCO SPORT BADLANDS Owner on 01/24/2026Verified Service
The Fast Lane gave quick service on my vehicle. However, I suggest Ford has more service techs to check vehicles since that took a wait of 15-20 mins.
by owner on 01/24/2026
Thank you for your feedback. We appreciate your suggestion regarding service tech availability. Our team at Rich Ford strives to make every visit efficient.
by 2019 FORD F150 SUPERCREW Owner on 01/22/2026Verified Service
I liked the prompt completion of service. I did not like that recommendations were made for services needed based on mileage instead of visual verification of need.
by owner on 01/27/2026
Hello, we appreciate your feedback. We are glad that you are happy with aspects of your experiences, but we would like to discuss your review further. Please contact us at your earliest convenience. -Best, Customer Service Team, Rich Ford, (800) 950-6529
