by 2017 FORD F150 SUPERCREW Owner on 04/02/2025Verified Service
They did put a bandaid on a situation. But I asked for it to be fixed properly, that is not what was done. I offered to pay whatever I needed to to get it repaired properly and after five days, and parts being ordered it was not repaired properly, in fact they didn't exactly what I asked them NOT to do.
by Rich Ford on 04/02/2025
Hello. Your feedback is very important to us. We would like to speak with you about your experience with our Service Team regarding the repairs done on your vehicle. Please reach out to us directly so we may discuss this further. Thank you. Customer Service Team, Rich Ford, (800) 950-6529
by 2015 FORD FUSION SE Owner on 03/21/2025Verified Service
It was frustrating as it took so long for them to look at it and communicate back with me on the issues. The gal that was in charge of my vehicle had the wrong phone number for me and didn't even try to email me which she did have my email. Once they finally got it diagnosed the repair was quick. If you need your vehicle fixed fast this isn't the place to go, but if you don't mind them having it then they do a great job.
by Rich Ford on 03/22/2025
Your feedback is appreciated, and we are happy we could take care of your vehicle. Please feel free to reach out to us directly if you would like to discuss your wait time or the communication you received. We value your business here at Rich Ford. - Customer Service Team, Rich Ford, (800) 950-6529
by 2018 FORD F150 SUPERCREW Owner on 03/07/2025Verified Service
All requested service done promptly & thoroughly. Only issue was that a tire rotation was done (without notification) as part of their expanded service check. They reversed the rotation when I explained the a rotation was just done by my tire shop.
Very friendly and helpful personnel!
by Rich Ford on 03/07/2025
Thanks for your understanding about the tire rotation. We're glad you found our team friendly and helpful, and that everything else went smoothly at Rich Ford.
by 2023 FORD MUSTANG MACH-E CALIFORNIA Owner on 12/30/2024Verified Service
Service was easy to schedule. It was quick and friendly. I took it in for a recall on the windshield wiper motor. They assessed, determined it was needed and ordered the part. They will contact me in January to schedule the swap out. Thanks Maria.
by Rich Ford on 12/30/2024
We're glad our team made it a smooth experience for you at Rich Ford. Thank you for your patience with the windshield wiper motor recall process.
by 2012 FORD FUSION SEL Owner on 12/24/2024Verified Service
Rich Ford has a very good maintenance department. They always recommend the things which will keep my car in top running condition. They don't try to sell things my car does not need. They also have a comfortable waiting room and a cafe with yummy food.
by Rich Ford on 12/24/2024
Great to know you've enjoyed our maintenance department and amenities at Rich Ford. We strive to make every visit worthwhile and look forward to keeping your car in great shape.
by 2020 FORD ESCAPE SE Owner on 12/01/2024Verified Service
I liked and appreciated the person working with me (James), He kept up with me throughout the process, informing me of any and all updates regarding the repairs being done to my vehicle!! I am happy with his customer service. Also, the work done for the recall to my vehicle seems to be pretty great, have had zero issues and everything seems to be tip top shape! Thanks to all that service my vehicle, and kept me safe!
by Rich Ford on 12/01/2024
Glad to hear our team supported you well and you're satisfied with the recall repair. Thanks for choosing Rich Ford.
by 2013 FORD ESCAPE SEL Owner on 11/27/2024Verified Service
I had to take my vehicle to another location, because the wait time for a simple oil change was 4 hours. Normally, they have a shuttle driver available, but that day there was an unusual delay. I had called before I brought my vehicle in and no delay time was mentioned. I ended up asking for the service department to return my SUV and I took it to Midas who completed the service in less than 1 hour, including wait time.
by Rich Ford on 11/27/2024
Hello. Your feedback is taken very seriously here. We would like the opportunity to speak with you about your recent experience with our Service Team regarding the subsequent wait time that you encountered for an oil change. It would be greatly appreciated if you would kindly give us a call at a time that works best for you, it would be greatly appreciated. Thank you, Customer Service Team, Rich Ford, (800) 950-6529
by 2018 FORD F250 SUPER DUTY/PLAT/KING Owner on 11/25/2024Verified Service
Terrible, my truck has several codes and is running horrible now including shaking and will have to be towed back to dealership. Never had any problems with my truck before until it went in for service. I am very upset not to mention the amount I was charged and now can't drive my 2018 Platinum F-250
by 2023 FORD F150 SUPERCREW Owner on 11/04/2024Verified Service
I TOOK MY TRUCK IN AT 11:00AM AND OIL CHANGE AND ROTATION OF TIRE WERE DONE, NO ONE NOTIFIED ME THAT IT NEEDED, THE AIR FILTER AND CABIN FILTER. IT WAS JUST PARK IN PARKING LOT AND WAS TOLD IT WAS BEING WORKED ON. TRIED ASKING FOR THEM TO CHANGE FILTERS, WAS GETTING LATE. I TOLD THEM JUST TO GIVE ME MY TRUCK AT 5:00PM.
by Rich Ford on 11/05/2024
Hello. Your feedback is of utmost importance to us, and we would welcome the chance to discuss your recent experience with our Service Department regarding the wait time during your oil change and tire rotation appointment, and the communication about your vehicle's completion. We would be grateful if you could contact us at your convenience. Thank you, Customer Service Team, Rich Ford, (800) 950-6529.
by 2012 FORD FUSION HYBRID Owner on 11/03/2024Verified Service
I needed a battery and wasn't told on either of my checkups this year. Ended up with a dead battery in a parking lot a few days after my servicing. Also, when I get my liquids filled, I don't get the window washer fluid filled. Makes me wonder what else is missed!
by Rich Ford on 11/05/2024
Hello. Our top priority here is customer satisfaction. I would like to speak with you about your recent experience with our Service Department regarding the condition of your vehicle's battery and the level of windshield washer fluid. If you would kindly call us at a time that works best for you, it would be greatly appreciated. Thank you, Customer Service Team, Rich Ford, (800) 950-6529
by 2024 FORD F350 SUPER DUTY Shopper on 10/11/2024Verified Purchase
They have zero respect for my time, full stop.
They do not know how to run their business as I need to chase down people to get them to move on anything.
I paid cash. And during the finance dance, they did not take no for an answer when they tried to sell me their bullsh warranty.
This will be the last car I purchase from them ever.
by Rich Ford on 10/11/2024
Hello. Your feedback is very important to us. We would like to speak with you about your experience with our Sales Team regarding financing and a warranty on your new vehicle. Please reach out to us directly so we may discuss this in greater detail. Thank you. Customer Service Team, Rich Ford, (800) 950-6529
by Sara M. on 09/30/2024Verified Service
They told me that my ac should go in and out and said it was normal um no it barley started doing it a few weeks ago I have had the car for over a year purchased brand new never did it sound so messed up. If it ends up going out completely they better cover it because clearly it's not normal
by Rich Ford on 09/30/2024
Hello Sara. Your feedback is very important to us here and we would like the chance to speak with you about your experience with our Service Team regarding the air conditioning matter of your vehicle. If you would kindly give us a call at your earliest convenience, it would be greatly appreciated. Thank you, Customer Service Team, Rich Ford, (800) 950-6529
by 2019 FORD F250 SUPER DUTY Shopper on 09/25/2024Verified Purchase
Jake, was excellent. I am still waiting for Saybell Taylor to send me the odometer reading statement. I requested a copy of all the forms we signed because the yellow copies were illegible. As of today I only received the sale contract. I can't believe with all of today's technology she can't scan the forms and email them to me. We have conducted business for many years at Rich Ford, but this experience was the worst.
by Rich Ford on 09/25/2024
Hello, thank you for taking the time to share your review. Our goal is to provide the best service for our customers and we would appreciate the chance to discuss your feedback regarding your paperwork and your experience purchasing a vehicle with our Sales Team. Please reach out to us at your earliest convenience. Best, Customer Service Team, Rich Ford, (800) 950-6529
by 2022 FORD ESCAPE SE Owner on 09/02/2024Verified Service
They need to do better at giving you an estimated time it'll take to service your car (I had several different times, given to me which was from 3 to 5 hours, 90 minutes and just over a hour) when you're from out of town that matters. Other than that everyone was very professional and friendly.
by Rich Ford on 09/03/2024
Thank you for your feedback on our service times. Please reach out directly, and we'll look into it further. Glad to hear the team was professional and friendlyRich Ford wishes you the best!
by 2023 FORD ESCAPE Owner on 08/30/2024Verified Service
Tony Garcia was the least helpful I have ever had a customer service representative be. It was like pulling teeth to get any information and I had to find out from other sources before he would tell me anything. He seemed like I was annoying him with my questions.
by Rich Ford on 09/01/2024
Hello. Your feedback is very important to us, as customer satisfaction is our top priority. We would like the chance to speak with you about the level of communication you received during your recent visit. Please give us a call so we may discuss this further. Thank you. Customer Service Team, Rich Ford, (800) 950-6529
by 2024 FORD RANGER XLT Shopper on 06/11/2024Verified Purchase
Very good salesman, very bad showroom environment! Blaring garbage music in one huge room w/ no place to sit down comfortably w/ a little privacy to do business. Took far too long! The worst car buying experience of my life! I will never do business in that showroom again!
by Rich Ford on 06/12/2024
Thank you for sharing your review. We are glad to know that you enjoyed working with our Sales Team here at Rich Ford, however, we would appreciate the chance to discuss your feedback regarding our showroom, as well as your experience purchasing a vehicle. If you could please reach out to us at your earliest convenience, it would be greatly appreciated. Customer Service Team, Rich Ford, (800) 950-6529
by 2019 FORD F150 SUPERCREW Owner on 06/05/2024Verified Service
Great and prompt service from the tech and staff that helped me. My experience with this service was also very helpful and friendly with all my concerns and questions regarding my vehicle.
Thanks to the tech and staff which made my day pleasant. 5 stars from me
by Rich Ford on 06/05/2024
We appreciate your feedback on the prompt and helpful service you received at Rich Ford. Our team is committed to providing excellent support for all client concerns and questions. Thank you for sharing your experience!
by 2021 FORD ESCAPE TITANIUM Owner on 05/22/2024Verified Service
I originally contacted Rich Fird service about a noise my car made when in reverse. They came to my home to pick up the car to run diagnostic tests. When the tests were completed, my car was returned to my house. I appreciate the extra steps they took to provide excellent customer service.
by Rich Ford on 05/27/2024
Thank you for sharing your positive experience with the diagnostic service at Rich Ford. We appreciate the opportunity to provide dedicated customer care and quick resolution of auto issues. Thank you for choosing us.
by 2016 FORD ESCAPE S Owner on 05/22/2024Verified Service
I took my car in with zero problems. And now my car sounds worse than before and had to have more work done. $1,700 later. I should have never taken my car in and i would never have had these extra problems. And yes they made every excuse in the book to not own that they messed up my car.
by Rich Ford on 05/24/2024
Hello, ensuring customer satisfaction is a top priority for us at Rich Ford, and we are eager to connect with you regarding your vehicle and service experience. Could you kindly contact us so that we can discuss any feedback you may have? - Thank you, Customer Service Team, Rich Ford, (800) 950-6529
by 2021 FORD EXPLORER ST Owner on 05/10/2024Verified Service
Terrific Experience overall. I've tried 4 Ford Service Departments with this car, so far, this is the only one that listened and completed all things I requested. Most notably the Rear Camera Backup Recall. The other 3 kept saying Ford said not to do it. Although Ford was telling me to get it done. LOL, they took the extra time to determine the real status. Friendly, and communicative.
by Rich Ford on 05/16/2024
It's pleasing to hear that you had a positive experience at Rich Ford, particularly with our service department and the completion of your Rear Camera Backup Recall. We appreciate your detailed feedback regarding communication and listening skills. Thank you for the rating.
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6,707 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Rich Ford specializes in these services, in addition to many others.
Auto Maintenance
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Rich Ford specializes in these makes, in addition to many others.
What do verified customers think about Rich Ford in Albuquerque, NM? Verified customers who visit Rich Ford in Albuquerque, NM rate this business 4.4 out of 5 stars, with 692 reviews. 6,707 customers favorited this location.How can I contact Rich Ford in Albuquerque, NM? To reach the sales team at Rich Ford in Albuquerque, NM, call (833) 619-1776. To reach the service department, call (505) 587-1090How can I schedule a service appointment with Rich Ford in Albuquerque, NM? You can schedule a service appointment at Rich Ford in Albuquerque, NM through CARFAX.Does Rich Ford in Albuquerque, NM have a service center? Yes, Rich Ford in Albuquerque, NM does have a service center. You can contact the service department at (505) 587-1090.
