by 2023 CHEVROLET SUBURBAN C1500 PREMIER Owner on 11/26/2024Verified Service
Appreciated the friendly and prompt service provided by Maria in the service department. Listened to the issue and advised me correctly.
by Reliable Chevrolet on 12/02/2024
Thank you for your kind words! We're so glad to hear that Maria was able to assist you with friendly and prompt service. It's great to know that she took the time to listen to your concerns and provide you with the right advice. We truly appreciate your feedback and look forward to serving you again in the future!
by 2024 CHEVROLET TRAVERSE LT Owner on 11/18/2024Verified Service
The service was excellent.
We had a scheduled appointment to drop off and had a courtesy ride when dropping and to pick up.
The service consultant was very helpful and explaining the issues.
by Reliable Chevrolet Texas on 11/22/2024
Thank you for the excellent review! We're so glad to hear that your experience was smooth, from the scheduled appointment to the courtesy ride. It's great to know that our service consultant was helpful in explaining everything. We appreciate your feedback and look forward to assisting you again!
by 2021 CHEVROLET EQUINOX PREMIER Owner on 11/15/2024Verified Service
Rick took care of all my needs and also took care of my refund. I really am pleased with the servie and I will be back.
by Reliable Chevrolet on 11/18/2024
Thank you for sharing your feedback! We're glad to hear Rick provided excellent service and ensured your needs were met, including your refund. However, we noticed the 3-star rating and want to make sure all your concerns are fully addressed. Our Service Manager, Eric David, will be reaching out to you shortly to discuss your concerns. We look forward to serving you again and ensuring your next visit is a 5-star experience!
by 2022 CHEVROLET SILVERADO LTD C1500 CUSTO Owner on 11/08/2024Verified Service
The service was quick and thorough. Gary was communicative and made sure I was aware of each service aspect.
by Reliable Chevrolet TX on 11/11/2024
Thank you for your positive feedback! We're delighted to hear that Gary provided you with excellent communication and ensured your service experience was both quick and thorough. We appreciate your trust and look forward to assisting you again in the future!
by 2018 CHEVROLET K1500 SUBURBAN LT Owner on 11/04/2024Verified Service
had car for 6 weeks with overheating rebuilt transmission issue and never diagnosed problem. Another dealership in Waxahachie where same problem occurred correctly found issue immediately with transmission coolant valve stuck closed and replaced
by 2019 CHEVROLET BLAZER RS Owner on 11/04/2024Verified Service
Work done on Blazer was fine but when I picked it up it was very dirty. Car was washed before bringing it in for service. What happened to washing the vehicles when a customer was coming to pick up?
by Reliable Chevrolet on 11/06/2024
Thank you for your feedback. We're glad to hear that the work on your Blazer met your expectations, but we apologize for the condition of your vehicle when you picked it up. Providing a clean car after service is part of our commitment to quality, and we regret falling short in this area. Our Service Manager, Eric David, will be reaching out to you shortly to discuss your concerns and ensure we make things right. Thank you for bringing this to our attention.
by 2024 CHEVROLET EQUINOX LT Owner on 10/31/2024Verified Service
I liked the waiting room. I did not like how long it took for my service person to get to me to sign in.
by Reliable Chevrolet on 11/04/2024
Thank you for your feedback! We're glad you liked our waiting room, but we apologize for the delay in getting you signed in. Your time is valuable, and we strive to provide prompt service at every step. We will address this issue with our team to improve our efficiency. Thank you for bringing it to our attention, and we hope to provide you with a smoother experience on your next visit!
by 2018 CHEVROLET SILVERADO C1500 LT Owner on 10/27/2024Verified Service
I was provided with timely updates on repairs, in stark difference to Clay Cooledge in Irving, TX which I drove past to get to Reliable in Richardson! I feel like family at Reliable!
by Reliable Chevrolet on 10/29/2024
Thank you for your wonderful feedback! We're thrilled to hear that you felt well-informed throughout the repair process and that you choose us over other dealerships. It's our goal to treat every customer like family, and we're glad to have you as part of ours! If you need anything else, don't hesitate to reach out. Safe travels!
by 2024 CHEVROLET SILVERADO C1500 LTZ Owner on 10/27/2024Verified Service
This was the complimentary first service on my pickup, and they also reapplied the paint protection. I appreciated them getting the services done in the stated time frame. I appreciate that the vehicle was cleaned inside as well.
by Reliable Chevrolet on 10/29/2024
Thank you for your positive feedback! We're glad to hear that you had a great experience during your first service and that we were able to complete everything within the stated time frame. We always strive to keep your vehicle looking its best! If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your day!
by 2009 CHEVROLET TAHOE LT Owner on 10/21/2024Verified Service
Did not find problem and charged me $200 to tell me I need a new engine. Next mechanic found it in 15 minutes.
by 2021 GMC SIERRA C1500 SLT Shopper on 10/02/2024Verified Shopper
Truck had bad engine. They are still trying to sell it online. The salesman didn't seem to know much about engines or why timely oil changes are necessary.
by Reliable Chevrolet on 10/04/2024
We're sorry to hear about your experience and appreciate you bringing this to our attention. We take concerns like these seriously and would like to address the situation directly. Please reach out to Derrek Hooser, our Sales Manager, at Dhooser@ReliableChevrolet.com so we can assist you further and ensure this matter is resolved. Thank you for your feedback.
by Alexandria J. on 10/01/2024Verified Service
Richard was very nice & excellent customer service. There was an inconvenience with an ordered tired but he got fixed the very next day!
by Reliable Chevrolet on 10/03/2024
Thank you for your fantastic review! We're thrilled to hear that Richard provided you with excellent customer service and quickly resolved the inconvenience with your ordered tire. We appreciate your understanding and are glad we could make it right. We look forward to serving you again soon!
by 2020 JEEP GLADIATOR OVERLAND Shopper on 09/30/2024Verified Purchase
The staff was Fantastic and Quick with my purchase. I recommend Nidhi for all purchases she was great at listening to my wants and concerns about my purchase. The Team at Reliable is awesome.
by Reliable Chevrolet on 10/02/2024
Thank you for your fantastic review! We're delighted to hear that you had a great experience with our team and that Nidhi was able to listen to your wants and concerns during your purchase. Your recommendation means a lot to us! We strive to provide excellent service, and it's wonderful to know we met your expectations. We appreciate your support and look forward to helping you again in the future!
by 2017 CHEVROLET VOLT LT Owner on 09/27/2024Verified Service
Service was fine. Nothing special they did their job with nothing extra. Less service provided this year than last year with increased prices this year over last year.
by Reliable Chevrolet on 09/30/2024
Thank you for your feedback! We appreciate you taking the time to share your experience. While we're glad to hear that our service met your expectations, we're always striving to improve and provide more value to our customers. If there's anything specific you'd like to see from us in the future, please don't hesitate to let us know!
by 2018 CADILLAC XT5 LUXURY Owner on 09/24/2024Verified Service
CLAIMED MY BATTERY WAS DEAD AND CHARGED ME 200.00 TOOK THE CAR TO ANOTHER DEALER SHIP AND WASN'T THE BATTER COVERED AT 100% WITH WARRANTY.
by Will P. on 09/08/2024Verified Shopper
I was contacted by Liz. We couldn't make a deal for two reasons. 1) Not enough for my trade. The second reason was while I was waiting for my trade offer they raised the price by $2k. I've bought and sold many cars. I've never had that happen before.
by Reliable Chevrolet on 09/11/2024
Thank you for your feedback. We apologize for the experience you had and understand your frustration. Pricing changes and trade-in values can sometimes be complex, and we regret that this process did not meet your expectations. Please reach out to Derrek Hooser, our Sales Manager, at Dhooser@ReliableChevrolet.com. He will be more than happy to review your experience and work towards a satisfactory resolution. We appreciate your patience and look forward to the opportunity to make things right.
by 2015 CHEVROLET TRAVERSE 2LT Owner on 09/07/2024Verified Service
Quick airbag recall repair. A+ Delivered when promised. My service representative emailed me when the part was in and we scheduled. He stayed on top of the situation for me.
by Reliable Chevrolet on 09/10/2024
Thank you for the fantastic review! We're thrilled to hear that your airbag recall repair went smoothly and that our service representative kept you well-informed throughout the process. It's great to know we met your expectations and delivered on time. If you need any further assistance, please don't hesitate to reach out.
by 2014 CHEVROLET SPARK EV 2LT Owner on 08/31/2024Verified Service
The problem was fixed under warranty and the labor charge was reasonable. They had the car two full days. I was a little surprised that nobody checked the tires which were way low or bothered to wash and detail the car like most other dealers do.
by Reliable Chevrolet TX on 09/03/2024
Thank you for sharing your feedback. We're glad to hear that the problem was resolved under warranty and that the labor charge met your expectations. We apologize for the oversight regarding the tire check and detailing. We aim to provide a comprehensive service experience and will make sure to address this with our team. If you have any further concerns or need additional assistance, please let us know. We appreciate your input and look forward to serving you better in the future.
by 2019 JEEP WRANGLER UNLIMITED SPORT Shopper on 08/31/2024Verified Purchase
Everyone was great. I would definitely recommend friends and family to go check out Reliable anytime the are in the market for a new or used vehicle.
by Reliable Chevrolet on 09/03/2024
Thank you so much for the recommendation! We're delighted to hear that you had a great experience with us. Your support means a lot, and we look forward to helping your friends and family find their next vehicle. If you need anything else or have any questions, feel free to reach out!
by 2018 CHEVROLET CAMARO LT Owner on 08/20/2024Verified Service
I want to do a regular maintenance on my transmission. I got a transmission flush. And about thirteen days later the transmission broke down They claimed the flush had nothing to do with the broken parts and my gearbox is stuck.
