by 2021 MERCEDES-BENZ GLE 350 Owner on 01/22/2024Verified Service
A tire needed replacing, but it was on a Sunday so I couldn't make an appointment. When I arrived at RBM early Monday morning, they got my car in immediately and replaced the tire. They provided quick and efficient service, and my service advisor, Tobias, was very professional and answered all of my questions.
by 2021 MERCEDES-BENZ G550 Owner on 01/18/2024Verified Service
I had a dash light that came on re: oil level. My advisor, Steve Byrd was so nice and suggested I bring it in at my convenience. Although RBM service was extremely busy, they immediately took my car in and serviced it. I was out in 30 minutes. We love RBM, they are so accommodating and we particularly appreciate the people there!
by 2017 MERCEDES-BENZ C300 Owner on 01/14/2024Verified Service
Great customer interaction. Tech guys take time. Things did not work out as planned. Took a bit longer to finish the job.
Apparently a nut was jammed somewhere. They had to drill through it to open. Had to pay for it as well.
Satisfied with the quality of work. Happy with the relationship manager
by 2012 MERCEDES-BENZ E350 BLUETEC Owner on 12/01/2023Verified Service
Excellent as always very professional and courteous experience. Service advisor Andrei Bucatari never disappoints. He is very professional, kind and genuinely cares about you and answers any questions you have and keeps you updated what's going on with your car. Highly recommend this dealership for your car needs and Andrei as your service advisor.
by 2022 MERCEDES-BENZ GLC 300 Owner on 10/29/2023Verified Service
Went in due to fuel pump recall but Svc B was due soon also. Bought tires, but dealership damaged a wheel and sent it out for machining. Repair done well and they were honest and transparent. However, car was turned over with a tire pressure sensor missing. Remedy still in progress as of this writing.
by 2021 MERCEDES-BENZ E 450 4MATIC Owner on 10/13/2023Verified Service
Working with Gwen on purchasing my new vehicle has been quite enjoyable. She is upfront and detail-oriented, guiding the online purchase with zero guesswork along the way. The entire staff I encountered with RBM has been thorough in the process. Much appreciated, and I am glad to be back in the MB family.
by 2016 MERCEDES-BENZ GLE 350 Owner on 09/30/2023Verified Service
RBM got my car in right away when my engine light came on. They provided a loner car while they figured out the problem and secured the correct parts. It took several days to complete the repair. Service was great, communication could be a little better.
by 2017 MERCEDES-BENZ GLE 350 Owner on 08/29/2023Verified Service
Service was not completestill waiting for resolution appointment 2 weeks later plus I had to wait two weeks for the first appointment- so four weeks with the check engine light on.. That is unacceptable to me. Plan to buy a new car in 2024will choose a dealership with a responsive service record.
by 2022 MERCEDES-BENZ GLE 350 Owner on 06/29/2023Verified Service
The moment we stepped out of my car, we met "G" - and he knew EVERYTHING about this car I was looking at. He was so friendly, patient and helpful and every turn - and frankly more excited for me than I even was for me at times. I had questions the day after the sell and he took the time to answer and provide info to everything that I need. G sets a new standard for car sells. He's young but this guy is NO JOKE.
by 2021 MERCEDES-BENZ GLC 300 4MATIC Owner on 06/09/2023Verified Service
I had a flat tire and needed a new one, they had what I needed in stock and took care of it while I waited. They even brought it back to me washed and ready to go, my service advisor Don was excellent in getting me in fast and getting me on my way again.
by 2019 MERCEDES-BENZ E 300 Owner on 05/22/2023Verified Service
Rolled right in at my appointment time and was greeted by the team as they opened my car door and the door to the service area! My service manager was right there to remind me what this regular service would include, anticipated cost, and quickly walked me to my loaner car! Car was done on time, under budget and cleaned before I picked it up! Great job team!!!
by 2018 MERCEDES-BENZ E 300 Owner on 02/13/2023Verified Service
This was the best car buying experience I've ever had. Kyle answered all my questions about the vehicle with full knowledge of the Mercedes brand. He went above and beyond the call of duty to put me in this beautiful car. Everyone I came into contact with at RBM of Alpharetta were very pleasant and friendly. I'm looking forward to buying my next Mercedes-Benz from Kyle and RBM of Alpharetta when the time comes.
by 2008 MERCEDES-BENZ CLK 350 Owner on 02/05/2023Verified Service
Overall not a great experience, Brought my car in for Service A and recall on the sunroof. Also asked to have marker lamp replaced. I was thinking its just a bulb..Service Advisor informed me I needed front brake pads and rotors. I declined the repair, because my front brakes were repaired 2 weeks from that day .. smh Now the sunroof will not open and close properly
by 2012 MERCEDES-BENZ E350 BLUETEC Owner on 12/19/2022Verified Service
Excellent.this dealership is exceptional. Your appointments are on time and everyone is very courteous and professional. They keep you updated on status of your car and easy checkout. Service advisor Andrei Bucatari goes over and beyond to ensure you understand what services are being done. He contacts you daily and keeps you informed. Not to mention he is very professional and courteous and always pleasant.
by 2020 MERCEDES-BENZ GLE 350 Owner on 12/10/2022Verified Service
There was warranty work done and now I cant use the rear window spray to clean the window and cant reprogram the car to open my garage doors. The biggest problem is that RBM cant fix these issues until after Xmas and I will be gone for 4 months then.
by 2005 MERCEDES-BENZ SL500 Owner on 11/07/2022Verified Service
I had an excellent experience at RBM. They immediately diagnosed
my problem and gave me a loaners
to use for a few days until my Mercedes was repaired. The problem was fixed and my car is working as new.
Thanks to Don and the crew at RBM. This is my review of further update will be given. Thank you.
by 2021 MERCEDES-BENZ SPRINTER 2500 Owner on 10/13/2022Verified Service
My experience was dismal..They eventually got my Sprinter straightened out. I think
3 weeks for 2 bad sensors
Long story short, I made 2 trips 3 hours each way using one of my paid employees as a driver for a vehicle that wasn't fixed.
2 weeks later I get an email stating that the van was due for service AND has an open recall..Really !?!?!?
by 2017 MERCEDES-BENZ GLC 300 Owner on 07/14/2022Verified Service
Great service and easy.
Service manager was attentive and came out to meet us the moment we arrived at the service car entrance.
A loner car was provided free of charge and it was very nice.
The waiting room and amenities were very nice and the soft drink, water, coffee station was fully stocked.
by 2019 MERCEDES-BENZ S63 AMG Shopper on 06/22/2022Verified Purchase
I purchased a 2019 Mercedes S63 Coupe from Rich Alder and I am very happy with the sales knowledge and expertise that he provided throughout my purchase. I would very highly recommend RBM of Alpharetta and especially Rich Alder my sales consultant. If you ever need to purchase of Mercedes or any other Pre Owned vehicle they offer then Rich is your man! Thanks
by 2013 MERCEDES-BENZ C250 Owner on 06/09/2022Verified Service
Service advisor fantastic!!
Dealer was unable to resolve recurring problem
For a reasonable cost ?
This failure has happened before due to a design
Error and repaired !
To repair this item again at an excess charge is unacceptable.
We hope you listen to you clients ?
Tom C
