by 2019 TOYOTA RAV4 LTD Owner on 03/17/2026Verified Service
Everything was excellent great job. Deserve more than hundred stars.
My Advisor Marvin and all the technicians and customer service.
Thank you for a great job.
100% recommended.
by Priority Toyota Springfield on 03/17/2026
We love to hear that Marvin and the team earned your stellar recommendation! Thank you for choosing Priority Toyota Springfield and for sharing your support online. We'll see you next time!
by 2026 TOYOTA HIGHLANDER HYBRID LIMITED Shopper on 03/17/2026Verified Purchase
Sales person Nestor, was one of the best individuals to work with. He was cordial, respectful, communicated very well and listened to our needs and succeeded. We love our new car.
by Priority Toyota Springfield on 03/17/2026
Thank you for sharing your feedback about Nestor! It's fantastic to hear you had a smooth experience. Enjoy your new Toyota Highlander Hybrid Limited, and we hope to welcome you back in the future!
by 2016 TOYOTA RAV4 SE Owner on 03/15/2026Verified Service
Khayal the service advisor is very nice and friendly. I will always request him to be my service advisor
by Priority Toyota Springfield on 03/16/2026
Thank you for your encouraging feedback! We're delighted to hear Khayal provided excellent service. We'll see you next time at Priority Toyota Springfield!
by Kenneth R. on 03/14/2026Verified Service
Always good service everytime I go to get service done, always timely and respectfully as well as professional
by Priority Toyota Springfield on 03/16/2026
Hi Kenneth! Thank you for sharing your experience with the Priority Toyota Springfield Service Team. We look forward to seeing you again!
by 2020 TOYOTA 4RUNNER SR5/VEN/LTD/TRD Owner on 03/13/2026Verified Service
Excellent customer service; great communications; sent me a video of vehicle to explain services provided. Outstanding team!
by Priority Toyota Springfield on 03/13/2026
Thank you for the glowing review! We're so glad you felt informed and well taken care of. We look forward to seeing you again at Priority Toyota Springfield! Safe travels!
by 2026 TOYOTA CAMRY XSE/NIGHT SHADE/LE/ Owner on 03/05/2026Verified Service
This was my first service and they took my appointment the same day and completed it within 2 hours awesome customer service
by Priority Toyota Springfield on 03/05/2026
Thank you for choosing Priority Toyota Springfield and sharing your feedback! It is great to hear that your first service here was quick and easy to get you back on the road in no time. We look forward to working with you again in the future. Have a great day!
by 2025 TOYOTA PRIUS LE/XLE/LIMITED/NIGH Owner on 03/04/2026Verified Service
Person who helped me was helpful and friendly. He provided great customer service. No problems afterwards and no extra unnecessary services.
by Priority Toyota Springfield on 03/04/2026
We love hearing that our team provided helpful and friendly service at Priority Toyota Springfield. Thanks for sharing this fantastic feedback!
by 2017 TOYOTA RAV4 XLE Owner on 02/28/2026Verified Service
Dwayne at Priority Toyota, explained the work that was needed on my car, due to ice damage.
It was a long wait, but well worth it.
by Priority Toyota Springfield on 03/02/2026
We are happy to read that Dwayne took such good care of you, thank you for choosing Priority Toyota Springfield and for sharing your feedback!
by 2022 TOYOTA RAV4 SE Owner on 02/26/2026Verified Service
The individual that helped me out was very helpful and accommodating. He realized it was my first time being there and went out his way to make the process smooth
by Priority Toyota Springfield on 02/26/2026
It's wonderful to hear you had a smooth and accommodating experience at Priority Toyota Springfield! Thank you for sharing your feedback, and we look forward to serving you in the future!
by 2016 TOYOTA CAMRY LE/XLE/SE/XSE Owner on 02/26/2026Verified Service
Great service, even though there a lot of people. My service personnel was excellent because I had an appointment.
by Priority Toyota Springfield on 02/26/2026
Thank you for choosing Priority Toyota Springfield and making an appointment. We'll see you next time! Drive safe!
by 2006 TOYOTA 4RUNNER LTD Owner on 02/24/2026Verified Service
The technicians are doing great, but the Toyota charges the labor fee too much higher than the market price. Feeling bad about those whom don't know anything about the vehicles and they charge them!
by Priority Toyota Springfield on 02/25/2026
We appreciate your feedback about our technicians, but we're sorry to hear about your concerns regarding pricing. Please reach out to us at your convenience so we can discuss this further. Thank you. Robert Bell - Service Manager - robert.bell@priorityauto.com
by 2020 TOYOTA HIGHLANDER HYBRID XLE Owner on 02/23/2026Verified Service
I always get the best care there and everyone is always so polite and professional. If I buy another car, I will buy it from there because they make you feel like a valued customer and I've had my vehicle for five years now
by Priority Toyota Springfield on 02/23/2026
Thank you for sharing your feedback! We are so proud to have earned your five-star review and your continued loyalty here at Priority Toyota Springfield.
by 2020 TOYOTA RAV4 LTD Owner on 02/21/2026Verified Service
NADIR, ADRIAN, AND LEE are the best customer service people!!! I'm a Life Long Toyota fan from my most recent experience with these wonderful men.
by Priority Toyota Springfield on 02/23/2026
Thank you for sharing your fantastic feedback about Nadir, Adrian, and Lee! We truly appreciate your support and look forward to serving you again here at Priority Toyota Springfield. Safe travels!
by 2022 TOYOTA VENZA LE/XLE/LIMITED Owner on 02/20/2026Verified Service
I am disappointed by your service, my car fixed with poor quality/ cheap spares. I paid more than the service. The camera is not visible, I will never ever recommend. I don't trust you guys any more.
by Priority Toyota Springfield on 02/23/2026
I'm truly sorry to hear about the issues you've experienced with your vehicle's service. This doesn't align with the high standards we set for ourselves, and I'd like to better understand what happened so I can assist you further. Please reach out at your earliest convenience. Thank you. Robert Bell - Service Manager - robert.bell@priorityauto.com
by 2021 MAZDA CX-5 GRAND TOUR RESERVE Owner on 02/18/2026Verified Service
I was able to be scheduled in a timely manner for my car's service. The team was friendly and answered all questions and concerns. Thank you for all that you do!
by Priority Toyota Springfield on 02/18/2026
We're delighted your service experience was so smooth and timely. Thank you for choosing Priority Toyota Springfield and sharing your feedback!
by 2016 FORD FUSION TITANIUM PHEV Owner on 02/17/2026Verified Service
Saturday 2hrs wait with an appointment other than that service is ok. My attendant is good at what he does and knowable at his job. Springfield Toyota is good.
by Priority Toyota Springfield on 02/17/2026
We apologize for the long wait, and we will make sure your feedback gets to our team. Thank you for your business and for choosing Priority Toyota Springfield!
by 2018 TOYOTA RAV4 ADVENTURE/XLE Owner on 02/16/2026Verified Service
Priority Service Dept is second to none. They doing everything well although their pricing is a bit high. I'm a loyal customer because of quality work and the convenience of being close to my home.
by Priority Toyota Springfield on 02/16/2026
Thank you for your continued loyalty and praise of our team! We are grateful for your business and look forward to the next time we see you here at Priority Toyota Springfield. Safe travels!
by 2024 TOYOTA COROLLA CROSS SE/XSE/NIGH Owner on 02/15/2026Verified Service
Service done well and fast, but a little to expensive. I thought my VIP package would cover tire rotation.
by Priority Toyota Springfield on 02/16/2026
Thank you for sharing your feedback! We are glad to hear you had a prompt and efficient service experience with our team. However, we do apologize for any confusion regarding the cost. Please don't hesitate to reach out directly so we can answer any questions about your VIP package and assist you further. We'll be here to help! Robert Bell - Service Manager - robert.bell@priorityauto.com
by 2018 LEXUS GS 350 BASE/350 F SPORT Owner on 02/13/2026Verified Service
I brought my car in for an oil change and it took nearly 3.5 hours. The service rep did not once check on me or to let me know that it's taking longer than usual.
by Priority Toyota Springfield on 02/13/2026
We aim to provide efficient and communicative service, so I'm disappointed to see you weren't informed about the status of your car's oil change. Your feedback will be used as a learning opportunity for our team to improve our customer service. If you would like to discuss this further, please feel free to reach out to me directly. Thank you. Robert Bell - Service Manager - robert.bell@priorityauto.com
by 2024 TOYOTA RAV4 XLE/WOODLAND EDITION Owner on 02/09/2026Verified Service
We made the appointment by phone and were told we could bring both cars at the same time immediately. Got it over with (perhaps they had slots asap due to the storm forcing many people to stay home?). Yay!
by Priority Toyota Springfield on 02/09/2026
Thank you for sharing your feedback! We're glad to hear our team was able to accommodate your needs quickly. We appreciate your business and hope to see you again at Priority Toyota Springfield! Safe travels!
