by 2018 TOYOTA RAV4 LIMITED/PLATINUM Owner on 09/14/2025Verified Service
Nadir Ali recommended replacement tires at a competitive price. The upgrade he recommended are the best tires I have ever bought. Quiet, great handling and comfortable ride. He has been my go to service manager since 2018 and I would not go to anyone else. He's professional, polite and knows his business!
by Priority Toyota Springfield on 09/15/2025
It means the world to us to read this review! Thank you for choosing Priority Toyota Springfield and for sharing your kind words about Nadir. See you next time!
by Flh2177@gmail C. on 09/09/2025Verified Service
My rep in the shop knows me by sight. All I had to do was walk in, tell him what I needed and give him the keys. He stated "do you want to wait or get a call?" I said a call would be fine and walked away. As soon as as work was finished he called . That easy!
by Priority Toyota Springfield on 09/09/2025
We love hearing from our repeat customers! Thank you for choosing Priority Toyota Springfield and sharing your support. See you next time!
by 2019 TOYOTA TACOMA DBL CAB SR5/TRD Owner on 09/08/2025Verified Service
I dropped off my vehicle for a manufacturer's warranty issue. Unbeknownst to me, the work was subcontracted. Upon pick up, I discovered personal property was missing from the vehicle. Additional, the work had several unaddressed quality issues. Priority's management team was little to no help resolving these issues.
by Priority Toyota Springfield on 09/09/2025
I'm sorry to hear about your experience. This situation is concerning, and we apologize for any inconvenience caused by subcontracting or unresolved quality issues. We would like to address this matter directly with you, so please reach out at your earliest convenience. Thank you. Robert Bell - Service Manager - robert.bell@priorityauto.com
by 2016 MAZDA CX-3 GT Owner on 09/03/2025Verified Service
I liked how easy it was to check in my car at the dealership. However, I waited four hours to receive a call that my car is ready from its oil change and it never came. The car service tracking link still showed in progress, but I showed up anyway a few minutes before it closed (7pm) to find my car sitting outside parked and complete.
by Priority Toyota Springfield on 09/04/2025
I apologize for the inconvenience you experienced with our communication during your service visit. It's great to hear that check-in was smooth, but waiting without updates is not what we aim for. We appreciate your patience and would like to ensure a better experience next time. Please feel free to reach out if you'd like to discuss this further or have any other concerns. Thank you. Robert Bell - Service Manager - robert.bell@priorityauto.com
by 2019 TOYOTA RAV4 LTD Owner on 08/27/2025Verified Service
Did my service
I had appointment at 10:a.m for my car service took them 5 hours to finished my car. I spent 5 hours at the dealer.imagine if you don't have appointment what happens.They should learn how to manage the times it's important for customers too. spending all day at the dealer that's I don't like.
by Priority Toyota Springfield on 08/27/2025
Thank you for bringing this to our attention. We understand your time is valuable, and this is not the experience we want for our customers. We will make sure to address this with our team. If you would like to discuss this further, please reach out directly so we can assist. Safe travels, and we hope to see you again down the road!
by 2012 TOYOTA SIENNA LE Owner on 08/20/2025Verified Service
Got safety inspection completed. While it did pass there were some suspension recommendations which were not documented on any receipts or documents provided or a video of the car items being inspected.
My recommendation for this service shop is a maybe at this time.
by Priority Toyota Springfield on 08/21/2025
Thank you for sharing your feedback. While I am happy that you got a safety inspection completed, I apologize for the level of communication and documentation of the suspension recommendations during your visit. It's important to us that our customers have all necessary information, and I would be happy to discuss this further with you if needed. Please feel free to reach out to me directly when you have a moment and I can assist in this and any other questions or concerns. Thank you.
Robert Bell - Service Manager - robert.bell@priorityauto.com
by 2025 TOYOTA RAV4 LTD Owner on 08/14/2025Verified Service
Anthony Vargas is so professional! He listens to your concerns and addresses them all! He is a true leader and should be promoted to Manager! He truly know customer service and how to treat his customers. He makes you feel special and at home while you wait for your service! If you ever need service please don't hesitate to come to this location!
by Priority Toyota Springfield on 08/14/2025
Thank you for sharing your thoughts about Anthony! We're glad to hear you had an excellent experience with him. We will be sure to pass along your praise and we truly appreciate your business. We hope to serve you again at Priority Toyota Springfield!
by 2023 TOYOTA SIENNA XLE Owner on 08/09/2025Verified Service
Service advisor was not truthful about the fees. We presented a dealer coupon for basic service. Service Advisor informed me that he would apply a "better" discount. Upon closer review, the "better" discount cost more than if he would have simply applied the coupon; also added a misc charge that in essence canceled the applied discount. In principle, we are considering another place to service the vehicle.
by Priority Toyota Springfield on 08/11/2025
Thank you for sharing your experience. It's disappointing to hear about the confusion with the discount and additional charges, as transparency is important to us. We would appreciate an opportunity to address this issue directly and restore your trust in our service team. Please feel free to reach out at your convenience so we can discuss further. Thank you. Robert Bell - Service Manager - robert.bell@priorityauto.com
by 2019 TOYOTA RAV4 LTD Owner on 08/03/2025Verified Service
3 hours for an oil change, tire rotation, and state inspection in the middle of the week?
And lately they "recommend" expensive extra services that the manufacturer doesn't. Tried to get me to sign off on over $400 of items when the required items were just $65?!
by Priority Toyota Springfield on 08/04/2025
We apologize for the wait and any confusion regarding service recommendations. We strive to provide efficient service while ensuring transparency in our offerings, so it's concerning to hear about your experience. If you'd like to discuss this further or have any questions, please feel free to reach out. Thank you. Robert Bell - Service Manager - robert.bell@priorityauto.com
by 2012 TOYOTA PRIUS Owner on 07/30/2025Verified Service
I just had my car serviced for the first time at Springfield Priority Toyota where I purchased it, and I'm very happy with the experience. The staff was friendly, professional, and easy to deal with. Everything was explained clearly, the service was completed on time, and my car runs great. It's reassuring to know I can trust the same team who sold me the car to take good care of it. Highly recommend their service department!
by Priority Toyota Springfield on 07/30/2025
Thank you for sharing your experience with Priority Toyota Springfield, we'll be sure to pass along your kind words to our service team.
by Kthax71@gmail C. on 07/17/2025Verified Service
My service advisor was friendly and honest about how the state inspection goes. I made an appointment so that I could get in and out. He explained inspections were first come first served and it would be about an hour and a half but I was first there. Someone came in early and he had them to do the inspection. I was out in 30 mins and in my way.
by Priority Toyota Springfield on 07/17/2025
We are delighted to have you as a customer and we appreciate you sharing such great feedback! Thank you for trusting Priority Toyota Springfield with your business.
by 2025 TOYOTA HIGHLANDER HYBRID LIMITED Shopper on 07/04/2025Verified Purchase
Terrible experience, would never recommend them. Salesman could have cared less. We spent far too much time sitting at the dealership doing nothing as in hours! We were never shown how any of the features worked or even what they were. We're still trying to figure them out on our own.
by Priority Toyota Springfield on 07/07/2025
I'm sorry to hear about your experience with us. We strive for attentive and informative service, so it's disappointing to learn we fell short during your visit. If you'd like assistance in understanding the features of your vehicle or have any other concerns, please feel free to reach out at any time. Thank you. Aaron Tschirhart - Sales Manager - aarontschirhart@lithia.com
by 2017 TOYOTA PRIUS Owner on 06/28/2025Verified Service
Thank you for always being pro-active, helpful, attentive and supportive! I'm so grateful for the prompt attention, care and complimentary services like free drop off and pick up! You guys are doing an amazing job always and that is the reason I will continue to purchase from Springfield Toyota because I have the peace of mind for my complete car needs!
by Priority Toyota Springfield on 06/30/2025
We're delighted to hear that our team at Priority Toyota Springfield has consistently provided you with attentive and supportive service! It's wonderful knowing the complimentary services like free drop-off and pick-up make a difference for you. Thank you for your continued trust in us, we look forward to serving all your car needs in the future!
by Alexander V. on 06/13/2025Verified Service
Inspection service for emissions unavailable. Wait time unacceptable. Arrived at 7:30 and was told 2 hrs but then they said it would be 2 more hours. A friend of mine arrived after I did and was finished before I was and he paid for additional services. So key must be to pay for additional work to skip in front of the lines!
by Priority Toyota Springfield on 06/16/2025
Alexander, I apologize for the long wait and any confusion during your visit. We strive to provide timely service to all our customers, and it's concerning that this wasn't reflected in your experience. If you have further questions or concerns, please feel free to reach out. Thank you. Robert Bell - Service Manager - robert.bell@priorityauto.com
by 2023 TOYOTA HIGHLANDER L/LE/XLE/LIMIT Owner on 05/20/2025Verified Service
Really poor service. Tech did not listen to me. Problem still is there. Not resolved. And I requested the free car wash ant it was not done. I was so fed up from waiting 5hrs when I had an appointment I just left. I did not want to wait any longer
by Priority Toyota Springfield on 05/20/2025
I'm sorry to hear about your experience with our service. We value your feedback and would like to address these concerns directly, so please feel free to reach out at your convenience. Thank you. Robert Bell - Service Manager - robert.bell@priorityauto.com
by 2024 TOYOTA BZ4X XLE/LIMITED Shopper on 05/06/2025Verified Purchase
The sales rep is very nice and were able to let us choose which vehicle type to test drive before deciding which vehicle to buy.
Strongly recommend the finance department explain to each potential customer each of the type of warrantee plan they recommend in lieu of just adding it own to minimize surprises for the average buyer or buyers.
by Priority Toyota Springfield on 05/06/2025
Thank you for sharing your feedback with us at Priority Toyota Springfield! We're glad to hear that the sales rep provided a pleasant experience. Please reach out if you ever need anything in the future. Enjoy your new vehicle!
by 2015 TOYOTA TUNDRA CREWMAX LIMITED Owner on 05/04/2025Verified Service
Great service nice respectful staff, there's nothing that I didn't like, everything went super smooth. I purchased my vehicle in2020 and has since referred 3 people to priority, I will definitely be back and I strongly recommend you guys
by Priority Toyota Springfield on 05/05/2025
Thank you for your continued support and referrals! We're delighted to hear that you've had such a positive experience with our team at Priority Toyota Springfield. We look forward to welcoming you back in the future!
by 2022 TOYOTA TUNDRA DOUBLE CAB LIMITED Owner on 03/17/2025Verified Service
Recalls were completed ahead of schedule. My service manager kept me informed during the process, the only reason it is not a 5 is because when I picked up the truck it was dirty. No wash was done, no paper floor mats or vacuum of the interior was done. I originally pitched the Tundra from Priority Toyota so, as a customer, I would expect to pick up my vehicle in better condition than when I dropped it off.
by Priority Toyota Springfield on 03/18/2025
Hello,
Thank you for sharing your feedback with us. We're glad to hear that the recalls were completed ahead of schedule and appreciate your input on how we can improve at Priority Toyota Springfield. We'll make sure to address these concerns so future visits meet all expectations! Please reach out directly if you have any additional concerns.
Thank you,
Robert Bell - Service Manager - robert.bell@priorityauto.com
by 2014 TOYOTA COROLLA L/LE/LE PLUS/LE P Owner on 03/06/2025Verified Service
I could not possibly have a higher opinion of Springfield Toyota and the people who work there. It is simply not possible. I actually find myself looking forward to car trouble because it gives me a reason to visit (which I am embarrassed to say I've actually done)
by Priority Toyota Springfield on 03/07/2025
We're glad to hear such positive feedback about your experiences with Priority Toyota Springfield! It's wonderful that our team has made such a lasting impression, and we're always here whenever you need us. Thank you for sharing!
by 2015 TOYOTA AVALON HYBRD/PREM/TUR/LTD Owner on 03/05/2025Verified Service
Needed a new battery for a 2015 Toyota Avalon. Was told it would take a month to get it in stock. Only when I asked after several days of waiting. I asked if they checked other dealers in the area and was told yes. I checked myself and got the new battery in one day. Also got multiple different answers on rental car and diagnostic charge (which I didn't need).
by Priority Toyota Springfield on 03/05/2025
Hello,
We are sorry to hear about the inconvenience you faced with your battery replacement. It sounds like there was a breakdown in communication, and I apologize for any confusion or frustration this caused. We strive to provide clear information and timely service, so it's disappointing that we fell short here. If you'd like to discuss further or have any other concerns, please feel free to reach out directly.
Thank you,
Robert Bell - Service Manager - robert.bell@priorityauto.com
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Service Information
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29,904 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Priority Toyota Springfield specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Priority Toyota Springfield specializes in these makes, in addition to many others.
What do verified customers think about Priority Toyota Springfield in Springfield, VA? Verified customers who visit Priority Toyota Springfield in Springfield, VA rate this business 4.3 out of 5 stars, with 2,942 reviews. 29,904 customers favorited this location.How can I contact Priority Toyota Springfield in Springfield, VA? To reach the sales team at Priority Toyota Springfield in Springfield, VA, call (877) 540-8922. To reach the service department, call (703) 997-1769How can I schedule a service appointment with Priority Toyota Springfield in Springfield, VA? You can schedule a service appointment at Priority Toyota Springfield in Springfield, VA through CARFAX.What are the shop amenities offered by Priority Toyota Springfield in Springfield, VA? Priority Toyota Springfield in Springfield, VA offers the following amenities: Courtesy Shuttle, Free Wi-Fi, Kid's Playroom, Mobile Charging Station and Quiet Room.Does Priority Toyota Springfield in Springfield, VA have a service center? Yes, Priority Toyota Springfield in Springfield, VA does have a service center. You can contact the service department at (703) 997-1769.
