by 2021 FORD ESCAPE SE Owner on 01/23/2026Verified Service
All went great with my oil change. Staff was helpful, answered all my questions and work was done in a timely manner.
by Matt on 01/26/2026
We're excited to hear everything went smoothly with your oil change. It's great to know our team was helpful, took the time to answer your questions, and got you back on the road quickly. Experiences like yours are exactly what we aim for, and your feedback means a lot to our crew. We'd love to welcome you back anytime your vehicle needs a little care.
by 2025 FORD EXPLORER PLATINUM Owner on 01/11/2026Verified Service
Everything about my service at Power Ford was fantastic! We were traveling through and Andreas, Jake, and the service tech at Power Ford did everything possible to get my 2025 Explorer repaired quickly and with no hassel. Power Ford is first class.
by Matt Sneed on 01/12/2026
Thanks for your feedback and review! Word-of-mouth is still king, and your referral means a lot. If we can do anything for you, let us know. We being YOUR Ford dealer! #MyFordDealer
by 2015 FORD F250 SUPER DUTY Owner on 01/01/2026Verified Service
My Ford got maintained expertly and that is most important. But I did have to wait longer than expected. But I was able to get work done on my Laptop. Thanks
by Matt Sneed on 01/03/2026
Thanks for your review and feedback! It's our pleasure to serve you. If we can do anything for you, please reach out. We being your Ford dealer! #MyFordDealer
by Louis C. on 12/26/2025Verified Service
The Service Advisors at Power Ford did all that could be done to take of me when I was half way home on cross country trip. Truck ran great after repairs.
by Matt Sneed on 01/03/2026
Thanks for your feedback and review! Word-of-mouth is still king, and your referral means a lot. If we can do anything for you, let us know. We being YOUR Ford dealer! #MyFordDealer
by 2018 FORD F150 SUPERCREW Owner on 10/05/2025Verified Service
They left my hood open and they didn't bothered to close it and it popped open when I was on the highway
by James on 10/06/2025
I'm so sorry to hear this happened. That's absolutely not the kind of care we expect from our team. I'd like to make sure this is addressed right away and reviewed with our service staff. When you have a moment, I'd like to connect you with one of our Service Managers, Jake Meadows, so we can look into this further and ensure your vehicle is safe. His direct line is 505-449-1383. Thank you for bringing this to our attention. Safety is always our top priority.
by 2017 FORD FUSION SE Owner on 09/16/2025Verified Service
How friendly Mel and Chris were. Mel helped me get everything I needed done with good advice. I wasn't able to finish looking at cars with Chris due to a time crunch. Everyone was very kind and offered me coffee and water.
by James on 09/16/2025
Thank you for the awesome 5-star review! We're so glad Mel was able to guide you with helpful advice and that Chris made your visit friendly, even if time didn't allow you to finish up. It's wonderful to hear our team's kindness and little touches like coffee and water stood out. We'll be here whenever you're ready to come back and continue the car search with Chris!
by 2022 FORD TRANSIT CONNECT XL Owner on 09/05/2025Verified Service
Mel Rosas' customer service was top-notch! He helped me get my extended warranty to cover more than they initially wanted to.
He made the experience easy and reassuring.
I definitely recommend this shop!
by James on 09/08/2025
Thank you for the fantastic 5-star review! We're thrilled to hear Mel went above and beyond to make sure your extended warranty worked in your favor. His dedication to making the process easy and reassuring really shines through, and he'll be so happy to know you noticed. We truly appreciate your recommendation and look forward to helping you again whenever you need us!
by 2007 FORD F550 SUPER DUTY Owner on 09/05/2025Verified Service
The service team knew we were just traveling through and were on the verge of a serious loss of engine coolant. They quickly got us in and replaced the failing de-gassing bottle and got us back on the road the same day. Many thanks to them.
by James on 09/08/2025
Thank you for the wonderful 5-star review! We're so glad our service team could step in quickly and take care of that coolant issue before it turned into something bigger. Getting travelers safely back on the road the same day is exactly what we aim for, and it's great to know we could make that happen for you. Wishing you safe and smooth travels ahead!
by 2022 FORD ESCAPE SE Owner on 06/25/2025Verified Service
Brooke was excellent deal with. She went above and beyond to look into the recall for my vehicle that included replacing the engine on my 2022 Ford escape hybrid. My vehicle is in and out of the shop in less than a week.
by James on 06/25/2025
Thank you so much for the amazing review! We're thrilled to hear Brooke went the extra mile and made the recall process smooth and stress-free. Getting your Escape Hybrid back on the road in under a week is what we love to see! We hope you're enjoying the drive now more than ever. Here's to many more miles of smooth cruising ahead!
by 2019 FORD EDGE TITANIUM Owner on 06/22/2025Verified Service
They lie and commit fraud by "repairing" parts that aren't broken. They also have ZERO idea in when they're doing.
by James on 06/23/2025
I hate to hear you had a less-than-good experience with Power Ford. I'd really like to understand more about what happened and how we can do better. Do you have a few minutes for a phone call? I want to connect you with one of our Service Managers, Jake Meadows. His direct line is 505-449-1383. Thank you for being a customer. We're here to make things right.
by 2017 FORD F250 SUPER DUTY Owner on 06/16/2025Verified Service
Worst experience I've ever encountered at a dealership
Unbelievable No since of urgency, took forever to get parts, staff seamed overwhelmed
by James on 06/16/2025
I hate to hear you had a less-than-good experience with Power Ford. I'd really like to understand more about what happened and how we can do better. Do you have a few minutes for a phone call? I want to connect you with one of our Parts Managers, Brandon Washburn. His direct line is 505-449-1278. Thank you for being a customer. We're here to make things right.
by 2018 FORD EXPEDITION MAX XLT Owner on 06/13/2025Verified Service
Your service staff are very professional and treat your customers very well. I apologize that, at the moment I cannot remember her name. She is excellent and put me at ease. The service manager was equally professional and welcoming. We'll be back.
by James on 06/16/2025
Thank you so much for the kind words and the 5-star rating! We're thrilled to hear that our team made such a positive impression and helped you feel at ease. That's exactly the experience we aim to create. Can't wait to welcome you back next time!
James
by 2019 FORD F150 SUPER CAB Owner on 12/11/2024Verified Service
Great customer service. Replaced cam phasers under extended warranty on my 2019 F150 3.5 ecoboost without any issues. Cost for transmission service is about the same as local independent shops. I've been very happy with Power Ford's service department.
by Matt on 01/04/2025
Thanks for your review and feedback! Word-of-mouth is still king, and your referral means a lot. If we can do anything for you, let us know. We being YOUR Ford dealer! #MyFordDealer
by 2017 FORD EXPLORER PLATINUM Owner on 12/11/2024Verified Service
Great customer service. Replaced cam phasers under warranty on my 2019 F150 3.5 ecoboost quickly, using new design phasers without any issue. Cost for F150 and Explorer transmission service was about the same as local independent shops. I've been very happy with power ford's service department.
by Matt on 01/04/2025
Thanks for your review and feedback! It's our pleasure to serve you. If we can do anything for you, please reach out. We being your Ford dealer! #MyFordDealer
by 2022 FORD MUSTANG GT Owner on 11/10/2024Verified Service
Excellent service experience! Presley was professional, extremely knowledgeable about the service required, and she provided regular updates regarding the status of my car. Likewise, other staff members were professional and welcoming while I waited for my vehicle. I will certainly continue using Power Ford for my car's maintenance and service.
by Matt on 01/04/2025
Thanks for your review! Word-of-mouth is still king, and your referral means a lot. If we can do anything for you, let us know. We being YOUR Ford dealer! #MyFordDealer
by 2024 FORD F350 SUPER DUTY Owner on 10/20/2024Verified Service
Our a/c quit working in our 2024 F350 on a Friday afternoon. We were on our first cross country trip in the truck pulling our travel trailer. Power Ford service was awesome! They jumped through hoops to get our air compressor fixed, and we were able to continue our trip the next day! Thank you!
by Matt on 01/04/2025
Thanks for your review and feedback! Word-of-mouth is still king, and your referral means a lot. If we can do anything for you, let us know. We being YOUR Ford dealer! #MyFordDealer
by 2024 FORD MAVERICK XLT Owner on 07/06/2024Verified Service
If you're going to buy accessories and you're gonna have them install it, make sure you buy the parts online and select the install package so they can be reimbursed. If not, you're gonna be screwed and you're gonna pay their prices for installation because supposedly it's two different departments the national chain and Power Ford being a locally owned business. Even though the website doesn't say online exclusive deal only.
by 2021 FORD BRONCO BASE/BIG BEND/BLAC Owner on 02/13/2024Verified Service
Some of the repairs were completed, some weren't. One repair they said was done, but in got the vehicle back and the problem still isn't fixed. They don't have a loaner program; you have to rent a careven if your car is under warranty. It took a week. Staff are nice. I'd likely look to see if there another Ford dealership to be honest.
by Matt on 02/21/2024
Hello I hate to hear you had a less-than-good experience with Power Ford. I'd like to understand how we can do better and make this situation right. Do you have a few minutes for a phone call? I want to get you in touch with one of our Service Managers, Brendon Orth. His direct line is 505-449-1229. Thank you for being a customer.
by Scott T. on 10/10/2023Verified Service
I went to Power Ford instead of Capitol Ford in Santa Fe, even though I live in Santa Fe, because Power Ford was able to get to the repairs much quicker - about two weeks instead of two months. They were very professional from start to finish, and took care of everything I request flawlessly.
by Matt on 01/12/2024
Thank you for your 5-star review! We're honored you chose Power Ford over your local option for our quicker service. Hearing about your professional and flawless experience from start to finish is wonderful. We're here for any future needs you may have!
by 2012 FORD FOCUS S Owner on 09/21/2023Verified Service
The woman who made my appt (by phone) and Christopher (svc dept) were excellent! They were pleasant, quick and my car came back ready to go in an hour. The wait room is clean, welcoming and a complimentary cold water. My 1st time here, but definitely will be going back for maintenance. Thank you Christopher and the Power Ford team!
by Matt on 01/12/2024
Thank you for your 5-star review! We're thrilled to hear about your excellent experience with our appointment coordinator and Christopher in the service department. It's great that our clean, welcoming waiting room and prompt service impressed you on your first visit. We look forward to your future visits for maintenance. Thanks again for choosing Power Ford!
