by 2007 FORD MUSTANG GT Owner on 09/13/2025Verified Service
I like that they did my oil change, but I didn't like telling me that I needed something when I really didn't every time I take my car to Ford for an oil change. They always tell me I need this. I need that I need this. I need that they're full of it.
by James on 09/15/2025
I hate to hear you had a less-than-good experience with Power Ford. That's not the experience we want for our customers. It's important to us that every recommendation we make is transparent and in your best interest. We never want you to feel pressured or unsure. Your feedback helps us take a closer look at how we communicate, and we'd really appreciate the chance to talk this through. Feel free to reach out to one of Service Managers, Jake Meadows so we can make things better for your next visit.. His direct line is 505-449-1383. Thank you for being a customer.
by Rodney M. on 08/19/2025Verified Service
Vehicle was at their shop for approximately 3.5 weeks. Granted that 1 week was fighting with extended warranty and Power Ford on who was going to pay what. Overall the truck was not repaired correctly at all. In fact it was worse off than it's initial issues.
Sad thing is that this was my preferred shop for my maintenance, and they always did an excellent job. For some reason they dropped the ball hard.
by James on 08/19/2025
I hate to hear you had a less-than-good experience with our service team. We truly value your loyalty and the trust you've shown in us in the past, so it's disappointing to learn we let you down this time. I'd really like to understand more about what happened and how we can do better. Do you have a few minutes for a phone call? I want to connect you with one of our Service Managers, Jake Meadows. His direct line is 505-449-1383. Thank you for being a customer. We're here to make things right.
by Rich E. on 08/01/2025Verified Service
I was on a trip and needed repair. Mechanics were knowledgable and very communicative. The service manager facilitated all requests and provided uber rides to hotel. The repairs were only those needed and expedited. I felt truly cared for by a team of experts!
by James on 08/04/2025
Thank you so much for the kind words and 5-star review! We're so glad our team could step up and take care of you during your trip. It's great to hear the communication was clear, the repairs were spot-on, and that you felt genuinely cared for because that's exactly our goal. Safe travels, and don't hesitate to stop by if you're ever in the area again!
by 2021 FORD EXPLORER XLT Owner on 07/31/2025Verified Service
I always have a good experience with Power Ford. They are prompt, they have good availability for service appointments, the staff is very friendly, and professional. They got me an Uber ride to take me to Costco while we waited for my car, then picked me up when the service was complete.
So 5 stars is well deserved from me.
by James on 08/04/2025
Thank you so much for the glowing review! We're thrilled to hear that your experience with us continues to hit the mark from easy scheduling to friendly, professional service. And hey, getting errands done at Costco while we handle your car? That's a win-win! We truly appreciate your continued trust and the 5 stars!
by 2019 FORD F150 SUPER CAB Owner on 12/11/2024Verified Service
Great customer service. Replaced cam phasers under extended warranty on my 2019 F150 3.5 ecoboost without any issues. Cost for transmission service is about the same as local independent shops. I've been very happy with Power Ford's service department.
by Matt on 01/04/2025
Thanks for your review and feedback! Word-of-mouth is still king, and your referral means a lot. If we can do anything for you, let us know. We being YOUR Ford dealer! #MyFordDealer
by 2017 FORD EXPLORER PLATINUM Owner on 12/11/2024Verified Service
Great customer service. Replaced cam phasers under warranty on my 2019 F150 3.5 ecoboost quickly, using new design phasers without any issue. Cost for F150 and Explorer transmission service was about the same as local independent shops. I've been very happy with power ford's service department.
by Matt on 01/04/2025
Thanks for your review and feedback! It's our pleasure to serve you. If we can do anything for you, please reach out. We being your Ford dealer! #MyFordDealer
by 2022 FORD MUSTANG GT Owner on 11/10/2024Verified Service
Excellent service experience! Presley was professional, extremely knowledgeable about the service required, and she provided regular updates regarding the status of my car. Likewise, other staff members were professional and welcoming while I waited for my vehicle. I will certainly continue using Power Ford for my car's maintenance and service.
by Matt on 01/04/2025
Thanks for your review! Word-of-mouth is still king, and your referral means a lot. If we can do anything for you, let us know. We being YOUR Ford dealer! #MyFordDealer
by 2024 FORD F350 SUPER DUTY Owner on 10/20/2024Verified Service
Our a/c quit working in our 2024 F350 on a Friday afternoon. We were on our first cross country trip in the truck pulling our travel trailer. Power Ford service was awesome! They jumped through hoops to get our air compressor fixed, and we were able to continue our trip the next day! Thank you!
by Matt on 01/04/2025
Thanks for your review and feedback! Word-of-mouth is still king, and your referral means a lot. If we can do anything for you, let us know. We being YOUR Ford dealer! #MyFordDealer
by 2017 FORD FUSION SE Owner on 09/16/2025Verified Service
How friendly Mel and Chris were. Mel helped me get everything I needed done with good advice. I wasn't able to finish looking at cars with Chris due to a time crunch. Everyone was very kind and offered me coffee and water.
by James on 09/16/2025
Thank you for the awesome 5-star review! We're so glad Mel was able to guide you with helpful advice and that Chris made your visit friendly, even if time didn't allow you to finish up. It's wonderful to hear our team's kindness and little touches like coffee and water stood out. We'll be here whenever you're ready to come back and continue the car search with Chris!
by 2022 FORD TRANSIT CONNECT XL Owner on 09/05/2025Verified Service
Mel Rosas' customer service was top-notch! He helped me get my extended warranty to cover more than they initially wanted to.
He made the experience easy and reassuring.
I definitely recommend this shop!
by James on 09/08/2025
Thank you for the fantastic 5-star review! We're thrilled to hear Mel went above and beyond to make sure your extended warranty worked in your favor. His dedication to making the process easy and reassuring really shines through, and he'll be so happy to know you noticed. We truly appreciate your recommendation and look forward to helping you again whenever you need us!
by 2007 FORD F550 SUPER DUTY Owner on 09/05/2025Verified Service
The service team knew we were just traveling through and were on the verge of a serious loss of engine coolant. They quickly got us in and replaced the failing de-gassing bottle and got us back on the road the same day. Many thanks to them.
by James on 09/08/2025
Thank you for the wonderful 5-star review! We're so glad our service team could step in quickly and take care of that coolant issue before it turned into something bigger. Getting travelers safely back on the road the same day is exactly what we aim for, and it's great to know we could make that happen for you. Wishing you safe and smooth travels ahead!
by 2022 FORD ESCAPE SE Owner on 06/25/2025Verified Service
Brooke was excellent deal with. She went above and beyond to look into the recall for my vehicle that included replacing the engine on my 2022 Ford escape hybrid. My vehicle is in and out of the shop in less than a week.
by James on 06/25/2025
Thank you so much for the amazing review! We're thrilled to hear Brooke went the extra mile and made the recall process smooth and stress-free. Getting your Escape Hybrid back on the road in under a week is what we love to see! We hope you're enjoying the drive now more than ever. Here's to many more miles of smooth cruising ahead!
by 2019 FORD EDGE TITANIUM Owner on 06/22/2025Verified Service
They lie and commit fraud by "repairing" parts that aren't broken. They also have ZERO idea in when they're doing.
by James on 06/23/2025
I hate to hear you had a less-than-good experience with Power Ford. I'd really like to understand more about what happened and how we can do better. Do you have a few minutes for a phone call? I want to connect you with one of our Service Managers, Jake Meadows. His direct line is 505-449-1383. Thank you for being a customer. We're here to make things right.
by 2017 FORD F250 SUPER DUTY Owner on 06/16/2025Verified Service
Worst experience I've ever encountered at a dealership
Unbelievable No since of urgency, took forever to get parts, staff seamed overwhelmed
by James on 06/16/2025
I hate to hear you had a less-than-good experience with Power Ford. I'd really like to understand more about what happened and how we can do better. Do you have a few minutes for a phone call? I want to connect you with one of our Parts Managers, Brandon Washburn. His direct line is 505-449-1278. Thank you for being a customer. We're here to make things right.
by 2018 FORD EXPEDITION MAX XLT Owner on 06/13/2025Verified Service
Your service staff are very professional and treat your customers very well. I apologize that, at the moment I cannot remember her name. She is excellent and put me at ease. The service manager was equally professional and welcoming. We'll be back.
by James on 06/16/2025
Thank you so much for the kind words and the 5-star rating! We're thrilled to hear that our team made such a positive impression and helped you feel at ease. That's exactly the experience we aim to create. Can't wait to welcome you back next time!
James
by 2024 FORD F250 SUPER DUTY Owner on 05/20/2025Verified Service
Fast, efficient service. Staff is very friendly and keeps you in the loop with everything that is going on.
by James on 05/21/2025
Thanks so much for the awesome review! We're all about keeping things quick, clear, and friendly, so it's great to hear that came through during your visit. We'll be ready to keep that top-tier service going next time you stop by!
by 2022 FORD F250 SUPER DUTY Owner on 05/12/2025Verified Service
Check in was impersonal
Check-out - I was told that it was paperless, but the next customer was offered a receipt. Be consistent
by James on 05/12/2025
Thank you for taking the time to share your feedback. We hear you loud and clear. Consistency and a personal touch matter, and it sounds like we missed the mark during your visit. That's definitely not the experience we aim for. Your input helps us fine-tune the way we do things, and we'd love the opportunity to show you a smoother, more consistent visit next time.
If you're open to it, we'd love for you to speak directly with one of our Service Managers, Jake Meadows. You can reach him at 505-449-1383. We're committed to improving and learning from this.
James
by 2023 FORD EXPLORER XLT Owner on 05/02/2025Verified Service
Power Ford has an express line for oil changes and service. I didn't have to wait a month to get an oil change and I also had a flat tire and they said come on it and we will take care of you. Excellent service
by James on 05/05/2025
We love hearing this Thanks so much! It's awesome that you were able to swing in without the long wait and get everything taken care of quickly. Our Quick Lane is all about making things easy, and we're glad it came through for you. Appreciate the kind words and we'll be here anytime you need us!
by 2020 FORD ESCAPE TITANIUM Owner on 04/05/2025Verified Service
Power forward has the best customer service I have ever experienced at a Ford dealership!! They do an awesome job, especially Presley Maez!!
by James on 04/07/2025
Now that's what we love to hear! Thanks so much for the glowing review"best customer service" has us grinning from ear to ear! Huge shoutout to Presley for bringing the awesomeyour kind words mean the world, and we're thrilled you had such a standout experience.
We'll be ready to wow you again anytime you roll back in!
James
by 2021 FORD BRONCO SPORT BIG BEND Owner on 03/29/2025Verified Service
Great on all levels. I was able to schedule an appointment on short notice. Was greeted in a very positive manner by a customer service representative. The service team performed all necessary maintenance in a timely manner.
by James on 03/31/2025
Thanks a ton for the glowing reviewyour kind words about our team and service totally made our day! We're so glad we could get you in on short notice and keep things running smoothly from start to finish. Looking forward to welcoming you back whenever you need us. Until next time!
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Service Information
154 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Power Ford specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Power Ford specializes in these makes, in addition to many others.
What do verified customers think about Power Ford in Albuquerque, NM? Verified customers who visit Power Ford in Albuquerque, NM rate this business 4.5 out of 5 stars, with 332 reviews. 154 customers favorited this location.How can I contact Power Ford in Albuquerque, NM? To reach the sales team at Power Ford in Albuquerque, NM, call (505) 225-7288. To reach the service department, call (505) 766-6600What are the shop amenities offered by Power Ford in Albuquerque, NM? Power Ford in Albuquerque, NM offers the following amenities: Complimentary Drinks, Courtesy Shuttle, Free Wi-Fi, Mobile Charging Station and Snacks.Does Power Ford in Albuquerque, NM have a service center? Yes, Power Ford in Albuquerque, NM does have a service center. You can contact the service department at (505) 766-6600.
