by 2022 KIA K5 GT LINE Owner on 12/27/2024Verified Service
There were appointments available however service was a little slow and their diagnosis was wrong as well. They were charging me to replace an entire transmission unit when the issue was only a minor one, which I was able to get fixed from dealer
by Pep Boys on 12/27/2024
We apologize that you had a poor experience, Please allow us to review your experience by sending us your contact info and details of your visit to pepsocial@pepboys.com referencing (CarFax Review), so we can investigate further. Thank you.
by 2022 HONDA CR-V EX Owner on 12/13/2024Verified Service
I was very satisfied. They attended to me right away. She I forgot to ask her name told me how much will it cost and when I said yes it was done in an hour.
by Pep Boys on 12/13/2024
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2012 TOYOTA PRIUS Owner on 12/04/2024Verified Service
Everything was fine ,except tire, that they were out of it.
but they give another with the same discount
by Pep Boys on 12/05/2024
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2016 VOLVO XC90 T6 Owner on 09/24/2024Verified Service
They were able to assist me without a lengthy wait. My breaks were in need of speedy care and I had to wait for a few months to get into the dealership.
by Pep Boys on 09/24/2024
We appreciate the 5-star rating!! Thank you for your business!
by 2016 TOYOTA COROLLA L/LE/S SERIES Owner on 05/05/2024Verified Service
Everyone smiled and was customer friendly. My car was serviced within the hour and I sat in the waiting area until they were done. Thank you Pep Boys!!!
by Pep Boys on 05/05/2024
Thank you for the 5-star rating! We're happy we were able to deliver a great experience for you!
by 2017 MAZDA MAZDA3 SPORT Owner on 12/25/2023Verified Service
We had an emergency, one flat tire which was not repairable. They took tiny spare wheel off car and replaced tire on factory wheel. All for $125.
by Pep Boys on 12/26/2023
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2019 TESLA MODEL 3 Owner on 07/08/2023Verified Service
Staff went above and beyond. One tire was missing for the complete set. Manager drove out to I believe Paterson the next morning for it my service was done in about 3 hours total. Ill always recommend this pep Boys.
by Pep Boys on 07/08/2023
We appreciate the 5-star rating!! Thank you for your business!
by 2020 VOLKSWAGEN JETTA S/SE/R-LINE Owner on 06/25/2023Verified Service
I had a 11 am appt for a standard oil change. I finally got my car back at 3:45 pm. Poor customer service. Terrible experience.
by Pep Boys on 06/25/2023
We apologize that you had a poor experience. Please allow us to review your experience by sending us your contact info and details of your visit to pepsocial@pepboys.com referencing Carfax Review, so we can investigate further. Thank you.
by 2016 TOYOTA CAMRY LE/XLE/SE/XSE Owner on 06/22/2023Verified Service
Worst service they have i make an appointment for 11am have been there they said i have to wait for more 3 hours, lol whats the meaning to make an appointment doesnt make sense, and top of that people who is working there very rude.
by Pep Boys on 06/23/2023
Were sorry to hear your service was not completed in a timely manner. We realize your time is valuable and appreciate your feedback. We would like to hear more details from your service. Please reach out to us at pepsocial@pepboys.com referencing Carfax, with the details of your experience and your contact information.
by 2020 HYUNDAI ELANTRA SEL/VALUE/LIMITED Owner on 05/20/2023Verified Service
My favorite mechanic shop, Pep Boys on 440 has always provided great service - quick, easy, high-quality, and low-cost.
by Pep Boys on 05/20/2023
We appreciate the 5-star rating!! Thank you for your business!
by 2013 HONDA ACCORD SPORT Owner on 05/05/2023Verified Service
Great service, great price and fast the best I take all my cars there and the people behind the counter are the best.
by Pep Boys on 05/05/2023
We appreciate the 5-star rating!! Thank you for your business!
by 2012 HONDA CIVIC EX Owner on 04/02/2023Verified Service
They did great oil change! "2012 Honda Civic" I've been going to them for svc. since after warranty ended. Good success!
by Pep Boys on 04/03/2023
Thank you for the 5-star rating! We're happy we were able to deliver a great experience for you!
by 2013 HONDA CR-V LX Owner on 03/04/2023Verified Service
I made an appointment a day early but when I tried confirming my appointment, Pep Boys said I was not scheduled. That made me wait almost 2 hours just for a simple change oil & tire rotation.
by Pep Boys on 03/04/2023
Thank you for the positive rating. We want your next visit to be a 5-star visit. If there is anything we can do to improve your next visit please let us know by sending us an e-mail at pepsocial@pepboys.com
by 2010 CHEVROLET IMPALA LS Owner on 11/11/2022Verified Service
I was there 3 1/2 hours just to get a quote on the work that needed to be done when I finally got the price it was horrendous $2500 to change 2 actuator doors went to another place and they charged me $600.
by Pep Boys on 11/11/2022
Hi there, we understand how this experience could be frustrating. Thank you for bringing this to our attention. Please reach out to us directly via email at pepsocial@pepboys.com so we can make it right.
by 2017 TOYOTA RAV4 LE Owner on 09/20/2022Verified Service
Excellent Service. Toyota qoute me 150$ plus for oul leaks, but when I brought my car to pepboys they said no leak and only waste oil from previous change oil which is from toyota and they charge me nothing only for the installation of air filters.
by Pep Boys on 09/20/2022
We appreciate the 5-star rating!! Thank you for your business. Were happy we were able to deliver a great experience for you!
by 2018 MAZDA MAZDA3 TOURING Owner on 08/20/2022Verified Service
The receiving staff (Tayana- not sure if I got her name correctly) and mechanic are efficient/ and easy to talk to/ discussed what went wrong with my car and completed needed services.
by Pep Boys on 08/20/2022
A big thank you for the 5-star rating! We appreciate your business.
by 2016 TOYOTA CAMRY LE/XLE/SE/XSE Owner on 07/03/2022Verified Service
Toyota said I needed 4 new tires because I have a grinding sound,when I just brought them 8 months ago. Pep Boys told me exactly what the problem was & it sure wasn't tires. Thanks Pep Boys
by Pep Boys on 07/03/2022
We are happy to help! We are pleased to hear you enjoyed your visit!
by 2010 INFINITI QX56 Owner on 05/23/2022Verified Service
Their service is the most worst I have ever dealt with. As of right now I have a claim in on them. I would never recommend them to anyone. No professionalism what so ever.
by Pep Boys on 05/24/2022
Thank you for taking the time to tell us about your recent visit at one of our locations. We are sorry that you did not experience the five-star treatment we strive to deliver to all of our customers. We would like to hear more about your visit and what we can do to improve in the future. Please reach out to us via email at pepsocial@pepboys.com referencing Carfax. Thank you.
by 2019 NISSAN ROGUE SPORT S/SV/SL Owner on 05/28/2021Verified Service
The service was good except or the 2 1/2 hour wait despite the fact I had an appointment. The service manager offered a 30% discount because of my inconvenience but I already had a 30% off coupon. Simply insulting.
by Pep Boys on 05/28/2021
Were sorry you had less than a 5-star experience. Please send us your contact info and the details of your experience to pepsocial@pepboys.com so that we can investigate further. Thank you.
by 2016 VOLKSWAGEN PASSAT SE Owner on 04/27/2021Verified Service
Good service. Good employees. Would have given them 5 stars but my oil change took 2 hrs 23 minutes because someone brought them the WRONG OIL FILTER for my vehicle.
by Pep Boys on 04/27/2021
Thank you for the 4-star rating! We appreciate your business.
