by 2014 BUICK LACROSSE Owner on 09/20/2025Verified Service
Tech conducted a diagnostic check on the vehicle and we were able to set up an appointment for the repair of the car.They were professional and explicit in their evaluations and helpful with encouragement and methods of payment, etc and time frame to repair. Grateful for their service. The location is well managed and there is a sense of dedication to the work being done.
by Pep Boys on 09/21/2025
Thank you for sharing your detailed feedback! We're glad our team provided clear evaluations, guidance, and support throughout your visit. It's wonderful to hear that you felt well taken care of, and we truly appreciate your trust in us.
by Maragathavel P. on 09/10/2025Verified Service
Not okay,.. went for wheel alignment they said they need to run inspection before proceeding and they inspected and proceed to do wheel alignment, balancing and rotation ended up paying and no results!! When I ask they said I have to change the links for results don't want what happened to the inspection they did !!
by Pep Boys on 09/10/2025
We truly regret that your experience didn't meet expectations. To help us make things right, please email your contact information and visit details to pepsocial@pepboys.com and reference Carfax Reviews. We'd like to investigate and address your concerns.
by 2015 TOYOTA SIENNA LE Owner on 08/16/2025Verified Service
Bad. Very bad. Told I had to wait 2 hours to fix a flat. Ok. At 1 3/4 hours I checked in. Said I was next. After 2.5 hiurs told me I had to come back another time?? I had to lose my cool and be sh***y, but they fixed it. It took 5 hours. Had to buy a new tire. Very very bad.
by Pep Boys on 08/16/2025
Please accept our sincere apologies for the poor experience you've had.
We've documented your concern under Case #246372 and have forwarded it to our Field Leadership Team for further review and follow-up. They will be reaching out to you directly to assist in resolving this matter.
If you do not hear from anyone within a reasonable time, please don't hesitate to reach back out to us either by replying to this email or by contacting our Customer Relations department at 1-800-737-2697 (select options 1, 3, and 2).
We truly appreciate your patience and the opportunity to make things right.
by 2010 VOLKSWAGEN EOS TURBO/KOMFORT Owner on 08/02/2025Verified Service
I went for an oil and filter change the day before a long roadtrip and they refused to do the work because I have an oil leak. Yes, I need to replace the gasket to address the leak but that doesn't mean you can't do the oil change in the meantime so instead i just had to drive another 1500miles on old oil
by Pep Boys on 08/02/2025
I'm really sorry to hear about thisit's incredibly frustrating and completely understandable that you're upset. You deserve better, and we want to make it right. We've created case#238644 to follow up with you and ensure your concerns are addressed properly. Thank you for your patiencewe truly appreciate it.
by 2014 TOYOTA COROLLA L/LE/LE PLUS/LE P Owner on 04/30/2026Verified Service
You guys got it done:) in record time, after the blown tire stranded me and my fiance. Thank you SO much for taking care of my car!
by Pep Boys on 04/30/2026
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2009 ACURA TSX Owner on 01/30/2026Verified Service
Temporary repair seems ok so far. The girl that you deal with on the phone could benefit from some customer service training. This is the main reason I am giving this facility 2 stars and probably going elsewhere next time.
by Pep Boys on 01/31/2026
We are sorry for the poor experience and would like to hear more. Please reach out to us at pepsocial@pepboys.com.
by 2014 FORD FIESTA SE Owner on 01/05/2026Verified Service
Didn't tell me before that I have to pay a 13 dollar shop fee. Also did not provide me any report on tire alignment
by Pep Boys on 01/08/2026
We are sorry for the poor experience and would like to hear more. Please reach out to us at pepsocial@pepboys.com.
by 2018 HONDA CR-V LX Owner on 10/21/2025Verified Service
over price and they fix the same problem not suppose to pay for it but under warranty labor is more expensive than the parts
by Pep Boys on 10/22/2025
Hello Layneth. Thank you, and again, we are very sorry for what happened.
Using the information you provided, we have documented Case ID: 286696 and assigned it to the store team, who will reach out to assist you further. If you do not hear from anyone, please feel free to contact us again here, by emailing us at pepsocial@pepboys.com, or by calling our Customer Relations department at 1-800-737-2697 (options 1, 3, 2).
by 2013 HONDA CR-V LX Owner on 10/16/2025Verified Service
I liked that they do free almost comprehensive checkups on my vehicle. Thdy also explain in detail what needs to be done & its importance & urgency.
by Pep Boys on 10/16/2025
Thank you for the great review! We're glad to hear you appreciate our complimentary checkups and detailed explanations about your vehicle's needs. We're happy to help keep your car in top shape and appreciate your feedback!
by 2012 VOLKSWAGEN GOLF Owner on 09/21/2025Verified Service
It was easy to create the appointment. They took my car when I arrived. Waiting area was clean and comfortable and the work was done in a reasonable amount of time. It was all professional.
by Pep Boys on 09/21/2025
Thank you for sharing your experience! We're glad the appointment process was easy, your vehicle was taken care of promptly, and you found our waiting area comfortable. We appreciate your feedback and look forward to serving you again.
by 2009 TOYOTA RAV4 SPORT Owner on 08/25/2025Verified Service
I don't like when they try to add more than what you came to get serviced on your vehicle. If I come to check my ac unit I don't want a call saying I need to get other stuff done.
by Pep Boys on 08/25/2025
Thank you for sharing your feedback. We understand how frustrating it can feel when additional services are suggested. Our goal is always to keep customers informed about their vehicle's overall condition, but we'll be sure to share your concerns with the team so we can improve the experience.
by 2015 BMW X5 XDRIVE35I Owner on 08/17/2025Verified Service
Our advisor was very rude, condescending, and unknowledgeable. Other staff were much more professional and welcoming. Made faulty repairs and couldn't own up to it. Go elsewhere.
by Pep Boys on 08/18/2025
We're truly sorry to hear about your experience. The behavior you described from your advisor is unacceptable, and we regret that the repairs did not meet expectations. While we're glad to know other staff members were professional and welcoming, your overall visit fell short of our standards. A case (case #246932) has been submitted to our Field Leadership Team so this matter can be reviewed and addressed directly. We appreciate you bringing this to our attention and would value the opportunity to regain your trust.
by 2003 CHEVROLET IMPALA Owner on 08/13/2025Verified Service
OUTSTANDING SERVICE AS ALWAYS, LUV THESE GUYS AND GALS.
HOOOOORRAAAAHHH !!!
GY.SGT. CONCEPCION USMC
by Pep Boys on 08/14/2025
Thank you for the kind words. We will be sure to recognize our employees for their fantastic service!
by 2019 NISSAN SENTRA S/SV/SR/SL Owner on 08/08/2025Verified Service
Took over 2 hours to complete the oil change even with an appointment and now my car hood doesn't close completely and the lever is not working.
by Pep Boys on 08/08/2025
I can imagine how upsetting this must be, and I'm sorry you've had to go through it. What you experienced isn't what we want for any of our customers. We've gone ahead and opened case#241656 so our team can look into it further and get this resolved. Thank you for bringing this to our attention.
by 2023 ACURA INTEGRA A-SPEC TECH Owner on 06/19/2025Verified Service
The staff were great and relatable. Very helpful. The work was done well and fairly quickly. Only complaint is that they never called when the work was done, we just randomly went back to check a few hours later than expected and then found out.
by Pep Boys on 06/19/2025
We appreciate your feedback and are glad you had a good experience. If there's any way we can make your next one outstanding, let us know at pepsocial@pepboys.com your input matters!
by 2015 CHEVROLET CRUZE LTZ Owner on 05/25/2025Verified Service
PepBoys has an excellent customer service that solves your concerns rapidly.
I appreciate the technician called Radames. He is very knowledgeable.
by Pep Boys on 05/25/2025
We're always happy to hear of a customer having a great experience at our store! We look forward to seeing you again,
by 2012 TOYOTA HIGHLANDER/SE Owner on 09/03/2024Verified Service
I took my car for an oil/filter change and read the report after picking up my car. it's obvious they don't check tire pressure, dashboard lights or most of the stuff they reported checking, because miraculously all 4 of tires have the same tread despite 2 being newer and 2 being over 2 yrs old. I had 2 lights on the dashboard they didn't reset. overall disappointing for a big name company.
by Pep Boys on 09/04/2024
We apologize that you had a poor experience. Please allow us to review your experience by sending us your contact info and details of your visit to pepsocial@pepboys.com referencing google, so we can investigate further. Thank you.
by 2005 HYUNDAI XG350 Owner on 07/22/2023Verified Service
had my car serviced at this & other locations for different repairs over the years and I personally had good repairs for the $$$. I also understand car repairs & use discuss any charges that" seem high" and work with the store for any coupons or adjustments to help make it more of a fair value.
by Pep Boys on 07/22/2023
A big thank you for the 5-star rating! We appreciate your business.
by 2018 NISSAN MAXIMA 3.5S/SV/SL/SR/PLAT Owner on 05/19/2023Verified Service
Went to have 4 new tires on my car sling with the wheel alignment. Waited for over an hour only to be told that the mechanic went home without.doing the wheel alignment. I was asked if I wanted to come back. My answer was no. If there was no time to do both then services as such should not be accepted after a certain time. My appointment was from 5-7 pm.
by Pep Boys on 05/19/2023
Were sorry you had less than a 5-star experience. Please send your contact info and the details of your experience to pepsocial@pepboys.com, as we would like to look into this further. Thank you.
by 2013 NISSAN ROGUE S/SV Owner on 04/13/2023Verified Service
Would not change my oil because they saw an oil spill (occurred while adding oil to my car). There is no oil leak. I do not see any on my driveway. Frustrating that they could not help me. They told me to get an undercarriage wash to clear the oil. The most ridiculous thing I have heard at an oil change location. I think they were just lazy.
by Pep Boys on 04/13/2023
We apologize that you had a poor experience. Please allow us to review your experience by sending us your contact info and details of your visit to pepsocial@pepboys.com referencing Carfax Review, so we can investigate further. Thank you.
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Service Information
Top Services Performed
Based on CARFAX Service History, Pep Boys specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Oil Change
Steering & Suspension
Tire Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Pep Boys specializes in these makes, in addition to many others.
What do verified customers think about Pep Boys in Jersey City, NJ?
Verified customers who visit Pep Boys in Jersey City, NJ rate this business 4.2 out of 5 stars, with 294 reviews. 433 customers favorited this location.
How can I contact Pep Boys in Jersey City, NJ?
To reach the service department at Pep Boys in Jersey City, NJ, call (201) 435-7677
How can I schedule a service appointment with Pep Boys in Jersey City, NJ?
