by 2016 NISSAN 370Z/TOR/SP/SPTC/NIS/NIST Owner on 09/01/2021Verified Service
Passport Nissan of Alexandria will always be my go-to dealership for professional, exceptional customer service. I can happily say that I feel very comfortable. Since purchasing my car at this location to receiving maintenance has never been a disappointment. Until the next service appointment!
by Danielle S. on 10/08/2021
Thank you for the kind feedback. Providing great customer service is our goal! Thank you for being a member of our Passport family.
by 2007 NISSAN ALTIMA 3.5 SE/3.5 SL Owner on 05/24/2021Verified Service
Passport Nissan has a great service department! From the service agents to the mechanics, the staff is friendly, thorough, and well-trained! I've had my Nissan Altima serviced here since I purchased it, and I've never been disappointed by the quality of the service! I highly recommend Passport Nissan!
by Danielle S. on 06/04/2021
Thank you for the kind feedback. Providing great customer service is our goal! Thank you for being a member of our Passport family.
by 2020 NISSAN KICKS SV Owner on 01/30/2021Verified Service
An incredible customer service experience to say the least.
Ashley was very knowledgeable and went above and beyond to ensure I was taken care of.
I never thought I would say this, but I look forward to the next time I have my car serviced. I know I will be in good hands.
by Danielle S. on 02/05/2021
Happy to be of assistance! Thank you for entrusting us with the servicing of your vehicle. We hope to see you again at Passport!
by Leigh N. on 11/17/2020Verified Shopper
The car i drove 30 minutes to see was sold 10 minutes before I got there. Dealer didn't even call me or anything to notify me. Then tried to sell me a car that was so off base from what I was going for, it was almost embarrassing. I get it, things happen, cars get sold, but it felt very scam-like.
by Danielle S. on 11/18/2020
We are sorry to hear the vehicle you wanted to view was sold before you arrived and that we could not find another you were interested in. We strive to provide excellent and honest customer service to our clients and would never want anyone to feel otherwise. If you'd like to discuss this further, please don't hesitate to reach out to us directly and we can find a way to make you a fan of Passport Nissan once again. Thank you.
by 2011 NISSAN MURANO S/SL/LE Owner on 10/17/2020Verified Service
Easy to schedule, professional schedule reminder phone call, immediate attention upon arrival, flexibility in waiting in the dealership or leaving and coming back, service completed in convenient amount of time, and dealership set up to accommodate many people comfortably while allowing for appropriate social distancing.
by Danielle S. on 10/21/2020
Thank you for the positive feedback! We try our best to provide outstanding customer service while maintaining a safe environment for our customers and staff members. Thank you for noticing our efforts!
by 2019 NISSAN ROGUE S/SL/SV Owner on 08/02/2020Verified Service
My appointment was for 10:15 am I arrived at 10:00am checked in with the service advisor & for a regular service oil & filter change, tire rotation & I didnt t leave til just after 3:00 pm. The service advisor let me sit all day & forgot to place my car in service until I said something to him at 1:00 pm. Service wait was way to long.... Service advisor didnt follow up. Not happy!
by Passport Nissan of Alexandria on 09/21/2020
Very unfortunate, and not our best day to show off our customer service. We apologize, please allow us to make it right in the future, thank you very much for sharing this.
by 2019 NISSAN ALTIMA SL Owner on 07/29/2020Verified Service
Ashleigh and Walter are amazing! The service at this dealership is impeccable and they provide excellent care. Literally brought my car in and was out within 2 hours - following social distance guidelines and everyone was taking extra precautions. My seat was covered in plastic only removed when I returned and the icing on the cake - an ice cold bottle of water was provided on a 90 degree day! They are AMAZING!!!!
by Passport Nissan of Alexandria on 09/21/2020
They rock, thanks for sharing, you rock too!
by 2017 NISSAN MAXIMA 3.5S/3.5SV/3.5SL/3 Owner on 07/02/2020Verified Service
Passport Nissan of Alexandria is a very outstanding shop to bring your Nissan. I have the best Service. Advisor his name is Richard, he make sure I'm getting the correct service done when did it...He let me know whats the most important thing to do first if it's more have to be done..I took my Sentra here, now I bring my 2017 Nissan Maxima here..They have very great mechanics....They wash your car after your service...
by Passport Nissan of Alexandria on 07/06/2020
Richard rocks, thank you so much for taking the time to share this experience and all the kind words!
by 2016 NISSAN 370Z/SP/SPTC/TOR/NIS/NIST Owner on 06/02/2020Verified Service
I highly recommend Passport Nissan of Alexandria to handle and service all of my car's needs. I trust them to provide me with the knowledge and recommendations of what my car needs to get done and what I can do to prolong its longevity. I am very satisfied with this location and I will continue to drive to this location from Maryland just for their exceptional customer service.
by Passport Nissan of Alexandria on 06/08/2020
Wow thank you so much for sharing such a kind review! Our customers rock!
by 2011 NISSAN ALTIMA SR Owner on 05/26/2020Verified Service
Passport is always a smooth, seamless experience. The customer service is top notch. Richard and the team explain the repair, and dont pressure you on repairs that dont need immediate attention. I highly recommend Passport Nissan of Alexandrias Service Department.
by Passport Nissan of Alexandria on 05/29/2020
Wow nice to hear! That's what i'm talking about !
by 2016 NISSAN ROGUE S/SL/SV Owner on 03/31/2020Verified Service
The team was friendly, but they failed to inform me of the cost of maintenance that was completed at their recommendation. The service team recommend that I get my transmission fluids change in addition to my other maintenance that was covered in my plan. The cost was around $200. I was not told this until after the work was complete. I wish the informed me before the work was done. I thought is was going to be like $100 or less.
by Passport Nissan of Alexandria on 04/21/2020
sorry for the confusion but glad we could help maintain your vehicle!
by 2003 NISSAN MURANO SL/SE Owner on 02/16/2020Verified Service
Service was fast and took care of the requested maintenance. However, Ill have to return the vehicle to tighten the brakes. Before the maintenance and inspection I could park on the incline in my driveway. Since the inspection the parking brake wont hold so that needs to be addressed.
by David Crout on 02/24/2020
Thank you for sharing your feedback with us. We appreciate your patience in allowing us to rectify the problem. Thanks for choosing Passport Nissan!
by 2013 NISSAN ALTIMA 2.5/S/SV/SL Owner on 02/04/2020Verified Service
The Service Dept personnel always treat me very well. The day before I took my car in for routine periodic maintenance I received a notice from Nissan and warranty work. When I brought my car in for the routine maintenance, Richard S. also added the warranty work so I could get it all done in one day. He also gave me loaner car, which I very much appreciated.
by Nissan Management on 02/07/2020
Awesome! Glad to hear your experience and thank you for sharing! See you next time!
by 2013 NISSAN ROGUE S/SV Owner on 01/24/2020Verified Service
Very thorough inspection and they fixed all problems. I liked the electronic list that was texted to me. I could check off which things I wanted to do immediately. Some items were suggestions of things that might be needed in the future. Very clear explanations. I chose the items that failed and left the rest for another time. Friendly service.
by David Crout on 01/28/2020
Happy to be of assistance! We do our best to make accurate recommendations and to let you know what needs to be done sooner rather than later, but also what can probably hold-off for a bit. We're happy to hear that you enjoyed your time with us and hope to see you again at Passport Nissan.
by 2009 NISSAN ROGUE S/SL Owner on 12/20/2019Verified Service
Per conversation with Walter, had my vehicle towed in from a service station which stated that timing chain had jumped and new engine needed. Richard and Mark (shop foreman) quickly determined the issue and had my car back on the road. The team at Passport Nissan always provides the best service - honest and fair!!
by David Crout on 12/20/2019
Thank you for entrusting the care of your vehicle to us here at Passport Nissan!
by 2015 NISSAN MURANO S/SL/SV/PLATINUM Owner on 12/07/2019Verified Service
My service rep Walter is always very attentive and is great at explaining the process. The service itself seemed to drag on for quite a bit, but that is not his fault. Downgraded to 4 stars because the technician had reset my seat and mirror settings.
by David Crout on 12/11/2019
Thanks for sharing your feedback with us. We strive to provide an exceptional customer experience and are happy to hear that you enjoyed your time with us. Thanks for choosing Passport Nissan!
by 2016 NISSAN ALTIMA 2.5/S/SV/SL/SR Owner on 11/12/2019Verified Service
I give a 2 star because my vehicle wasnt completely repaired. The engine light returned after 24 hours of picking of my vehicle. I took my vehicle to another Nissan dealer where they repaired all things needed without any problems. My vehicle is now repaired and no engine light.
by David Crout on 11/13/2019
Thank you for sharing your feedback. We apologize for your experience. In the event this happens, please call us immediately and we'll review the work we performed and what we may have missed.
by 2016 NISSAN ROGUE S/SL/SV Owner on 11/01/2019Verified Service
Jose provided excellent service for me. He walked me through th possibilities of what was wrong with my vehicle, provided me a loaner when we found out it would take a few days to fix, and was very responsive and informative the process. Overall a very professional and fabulous experience
by David Crout on 11/04/2019
Happy to be of assistance. Thanks for the stars and for choosing Passport Nissan!
by 2009 NISSAN ROGUE S/SL Owner on 07/24/2019Verified Service
Customer service from rep, Walter Moxham, was excellent as usual. Second time having vehicle serviced for same issue. I would love to give a 5 star rating but it seems the service department no longer vacuums and washes cars or at least mine continues to be neglected. Otherwise, no complaints.
by David Crout on 07/30/2019
Thank you for your honest feedback! We will still vacuum and wash your vehicle, but it is now only available upon request in an attempt to save water and energy.
by 2014 NISSAN MAXIMA S/SV Owner on 07/18/2019Verified Service
They said my car would not pass inspection because I had a nail in the tire they could not be fixed and that I needed a new battery. I told him to go ahead and put the battery in so that my Tire was covered under warranty. They let me know my car was done and said I passed inspection because it technician thought that my Tire was covered under warranty by Nissan so he fixed it. Now wondering if my battery even needed to be replaced!
by David Crout on 07/30/2019
Thank you for sharing your feedback with us. It sounds like we could have done a better job of communicating with you about what needed to be replaced in order to pass your inspection. We ensure that a vehicle meets all inspection points in order for it to pass and don't cut corners to ensure that happens. If we recommend that your battery need to be replaced, it most certainly does. We do apologize that our communication has left you feeling unsure. Rest assured knowing that we'll do our best to make sure it doesn't happen again.
