by 2020 ACURA ILX PREMIUM A-SPEC/TECHNO Owner on 05/30/2026Verified Service
John is an excellent advisor. He always takes a the time to explain the services I am receiving and provides helpful recommendations. He is very knowledgeable, accommodating, and consistently works around my schedule to ensure a smooth and convenient experience. I truly appreciate his knowledge and professionalism.
by Park Place Acura on 05/30/2026
Thank you for taking the time to post your rating. This positive feedback motivates the team to continue exceeding to meet our client's quality expectations! Thank you again.
by Arunabha D. on 05/26/2026Verified Service
Tanner was absolutely amazing to work with! He took care of my vehicle, laid out all of my options clearly, and arranged a great loaner car for me. Communication was excellent throughout the entire process. He even spent extra time answering my questions about a specific issue that came up post-service. Highly recommend!
by Park Place Acura on 05/27/2026
We are grateful for your rating. We believe in transparency, and we work hard on making sure we provide an extraordinary experience, so we are happy you had such a positive experience. Thank you, Arunabha D.!
by 2017 ACURA MDX TECH Owner on 03/20/2026Verified Service
I always take my vehicle to the Acura, I like to maintain it properly. They are not the best in terms of time, but this time they surprised me. Change of oil in less than 1 hour. I hope that these are changes that they have made and not that it was a coincidence.
by Park Place Acura on 03/21/2026
Thank you 2017 ACURA MDX TECH Owner! We hope to be of service to you again!
by 2013 ACURA TL TECH Owner on 03/02/2026Verified Service
I had a good experience overall. The staff member who took care of my car was very polite and handled everything properly. The only downside was the interior cleaning and car wash they weren't done as well as expected. Other than that, everything was good. I wanted to give 5 stars, but I'm giving 4 because of the cleaning quality.
by Park Place Acura on 03/03/2026
Hello 2013 ACURA TL TECH Owner, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
by Jame C. on 02/21/2026Verified Shopper
I was lied to about trade-in and car availability. I was told they would meet my desired trade-in value so I set up an appointment for next day. I then received an email saying the car I was interested in was sold. I then received an email saying the price on the car I was interested in had dropped. It is still being shown as available days after all of this!!!
by Park Place Acura on 02/24/2026
Thank you for sharing your feedback, Jame. We are very sorry to hear about your experience and understand how frustrating this situation must have been. Clear and accurate communication regarding vehicle availability, pricing, and trade-in values is essential, and we regret that your experience did not reflect that standard. Inventory updates and automated pricing changes can sometimes create confusion, but that does not lessen the frustration you described. Our management team would appreciate the opportunity to review the details of your interaction and better understand what occurred. We will be reaching out directly. In the meantime, please feel welcome to contact Donny Lambrecht, General Manager, at 972-964-6051 so we can discuss this further and work toward making this right.
by 2019 ACURA MDX TECH Owner on 11/14/2025Verified Service
My son took my car in for oil change, the appointment was made with Ashley on Tuesday for a 9:45 appointment on Wednesday. When my son arrived he was told he didn't have an appointment. He told them the person I had talked with. The service advisor was able to work him in. What started off bad did end better. I just hope if we decide to have our next service done at Park Place Acura we will have a better experience.
by Park Place Acura on 11/17/2025
Thank you for sharing your feedback. We're disappointed to hear about your experience, as this is not the level of service we strive to provide. Our team has since reached out to discuss this further and see how we can make things right. We appreciate the opportunity to connect with you.
by 2022 ACURA MDX TECH Owner on 10/20/2025Verified Service
I was talked down to by the service rep.
And when we talked about timing I was not even given an estimate of when the work would be done.
The acura dealerships I went to before would wash my car inside and out. At this dealership, the outside might have been washed by there was still tape residue from the tape holding my window closed. Inside was not touched at all.
by Park Place Acura on 02/02/2026
Thank you for taking the time to share your feedback. We're disappointed to see that your experience did not meet expectations. While this review reflects a past visit, we want you to know your feedback has been shared internally and used to reinforce our commitment to clear communication, accountability, and continuous improvement. We appreciate you bringing this to our attention and wish you the very best in the new year.
by 2017 ACURA TLX TECH Owner on 08/07/2025Verified Service
I didn't like having mislabeled parts floating about inventory causing a day long delay in my work order. I'm okay with having a loan vehicle to cover when I couldn't use mine, but it's a bit inconvenient but slighter better than flat out forcing me to rent a car.
by Park Place Acura on 08/07/2025
Thank you again for taking the time to let us know how we did!
by 2021 ACURA TLX ADVANCE Owner on 07/05/2025Verified Service
This was our first experience dealing with the service department at Park Place Acura. Our service advisor was Will Smith. He did an exceptional job making us feel special. The car was repaired timely and returned to us clean. We will be returning again when repairs are needed.
by Park Place Acura on 07/06/2025
Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
by 2018 ACURA MDX Owner on 06/15/2026Verified Service
Got my timing belt replaced and fixed a check engine light..
Good experience overall and a free loaner
by Park Place Acura on 06/15/2026
I'm happy you had a great experience. We thank you for the great rating. Please let us know if there is anything else we can do for you. Stay safe.
by 2020 ACURA MDX TECH Owner on 06/13/2026Verified Service
When I drove into the service area, no one greeted me. I had to sit in my car for 20 mins before a service advisor approach me.
by 2020 ACURA MDX Owner on 05/28/2026Verified Service
The staff is very friendly and professional. They ask questions regarding how they can better during the visit which puts you at ease. Great team of customer service. Tanner is a great leader and the Shuttle driver. Great job!
by Park Place Acura on 05/29/2026
Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
by 2017 ACURA ILX PREMIUM/TECHNOLOGY Owner on 05/28/2026Verified Service
Brought our Acura ILX in for a recall and the service department did damage to our car. Two large tears in the intake hose. Our car ran fine before taking it here. I would never bring anything there.
by Park Place Acura on 06/03/2026
Thank you for sharing your feedback. We sincerely apologize for the concerns you experienced following your recall visit. We understand how frustrating it would be to believe your vehicle was damaged during service, especially when it was running properly beforehand. We would appreciate the opportunity to review the details of your visit and discuss your concerns directly. Please contact Terrence Epps, Service Director, at 972-964-6040 at your convenience. We value your business and hope to have the opportunity to learn more about your experience and address your concerns.
by Robbie C. on 05/16/2026Verified Service
Outstanding Acura Road Side Assistance. We had two flat tires and they took great care of us and handled the main that was due at the same time. Great communication and handled in one day.
by Park Place Acura on 05/16/2026
Thank you for allowing us to assist you and sharing such a positive experience. If there is anything else we can assist you with, please feel free to come back and visit us.
by 2021 ACURA RDX ADVANCE/PMC EDITION Owner on 05/01/2026Verified Service
Park Place Acura provided professional service. Cisco was incredibly helpful and attentive, ensuring all my needs were met with great care. I highly recommend them for their excellent customer support
by Park Place Acura on 05/02/2026
We appreciate your kind review. It is always in our best interest to be able to provide exceptional and extraordinary experience for you. Please come back and see us soon!
by 2015 ACURA MDX TECH Owner on 04/30/2026Verified Service
The service team is polite, respectful, and friendly. John Thomas has been my service advisor the past 5 years and he works diligently to communicate and resolve concerns. No excuses. He operates with the utmost integrity.
by Park Place Acura on 04/30/2026
Our members love reading positive reviews just like the one you left us! It allows our team to know that we are living up to our mission statement. Please let us know if there is anything else we can assist you with.
by Hram N. on 04/15/2026Verified Service
Very good dealer I like a cura is good dealer and service is good take care the people driving very nice very smooth everything good
by Park Place Acura on 04/15/2026
Hram N., thank you for taking the time to leave us this positive review! Have a wonderful day!
by 2023 ACURA TLX A-SPEC Owner on 04/12/2026Verified Service
Great value and great customer service! For all your Acura needs- Park Place in the Place. I also would like to recommend Alexis as your service advisor!
by Park Place Acura on 04/13/2026
Hi, thank you for taking the time to rate us! You really made our day today.
by 2019 ACURA MDX Owner on 04/03/2026Verified Service
Fredrico was a first class Service Rep. He got my work done in record time and got me out on the road.
1st time to use your dealership and I will certainly be back
by Park Place Acura on 04/03/2026
2019 ACURA MDX Owner, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
by Bijay S. on 03/23/2026Verified Service
I must say, I didn't like the service provided by the Acura. The person assigned to me was not interested at all in my car, maybe I used coupon to change the oil. I had some questions but the guy wasn't interested answering them.
by Park Place Acura on 03/24/2026
Thank you for sharing your feedback, Bijay. We are sorry to learn about your recent experience and the frustration this has caused. This is not the level of communication or attentiveness we strive to provide.Terrence Epps, our Service Director, has since reached out to you and is currently awaiting your return call or email so he may better understand your concerns and work toward a resolution. At your convenience, please feel welcome to contact him directly at 972-964-6040. We appreciate the opportunity to make this right.
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Service Information
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346 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Park Place Acura specializes in these services, in addition to many others.
Battery Service
Brake Service
Oil Change
Tire Rotation
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Park Place Acura specializes in these makes, in addition to many others.
What do verified customers think about Park Place Acura in Plano, TX?
Verified customers who visit Park Place Acura in Plano, TX rate this business 4.4 out of 5 stars, with 566 reviews. 346 customers favorited this location.
How can I contact Park Place Acura in Plano, TX?
To reach the sales team at Park Place Acura in Plano, TX, call (469) 812-8004. To reach the service department, call (469) 609-4731
How can I schedule a service appointment with Park Place Acura in Plano, TX?
What are the shop amenities offered by Park Place Acura in Plano, TX?
Park Place Acura in Plano, TX offers the following amenities: Business Center, Complimentary Drinks, Free Car Wash, Free Wi-Fi, Kid's Playroom and Snacks.
Does Park Place Acura in Plano, TX have a service center?
Yes, Park Place Acura in Plano, TX does have a service center. You can contact the service department at (469) 609-4731.
