by 2021 HYUNDAI SONATA SEL PLUS Owner on 05/31/2025Verified Service
Leyni checked my car in and was EXTREMELY helpful and professional. She greeted me with a smile and listened to all the problems I wanted look at. She got my car in quickly.
by 2018 HYUNDAI SONATA SPORT/LIMITED/SEL Owner on 05/30/2025Verified Service
Service staff are always great. I didn't have an appointment the other day but had a window that wouldn't close. They got me in pretty quickly anyway, much appreciated.
by 2023 GENESIS G70 BASE/PRESTIGE Shopper on 04/25/2025Verified Purchase
It was alright. I had a lovely young gentleman that helped me out. He was knowledgeablein a few things about the car, but their customer service follow up is lacking. The finance dept could use some help. The service department is amazing. The ladies that work there deserve a raise.
by 2023 HYUNDAI TUCSON LIMITED Owner on 02/11/2025Verified Service
The service is second to none. Paramount Hyundai is definitely the best place to buy a car, everyone that works there is awesome. You're taken care of in a timely manner, the staff are friendly and knowledgeable and courteous. Would not take my car anywhere else. Travis Garland is absolutely fantastic.
by Kaitlyn Greer on 02/14/2025
That is great to hear! Very glad that our team took good care of you. Thank you for your business, and we look forward to serving you in the future!
by 2025 HYUNDAI PALISADE SEL Owner on 02/04/2025Verified Service
Valerie, who I believe is the service manager, was outstanding. She explained everything in detail including the cost and then personally drove the vehicle following the repair. She also personally called me with a follow-up call to check on everything.
by 2020 GENESIS G70 PRESTIGE/SPORT Owner on 10/24/2024Verified Service
My Service Advisor was very helpful and had arranged my loaner vehicle ahead of time so it was ready when i got there. Work was completed as anticipated and contact was made back to me when my vehicle was ready. My issues with the starting have been resolved as well as a few other services completed. Everyone in the Service area was helpful and Willing to answer any questions i had.
by Valerie Rorie on 10/25/2024
Thank you Mr. Kirsch! We appreciate your understanding while it took some time to figure the issue out. So glad it has been resolved now. Thank you for your business.
by 2014 HYUNDAI SANTA FE SPORT Owner on 10/21/2024Verified Service
Charged me for $190 for Diagnosis and wanted to charge me 4 times what it cost to do 3/4 the work that I had done else where. Was suppose to be covered under my warranty I bought extra when I bought the used car. you have the estimate for what was to be done. Your service department is nothing but a RIP OFF
by Valerie Rorie on 10/25/2024
I apoligize that you feel like the issue was handled incorrectly. Unfortunately we are unable to know what the extended warranty will cover until the vehicle is diagnosed and we call the repair in. Hopefully we can earn your trust back in the future.
by 2024 GENESIS GV80 BASE/ADVANCED/PRESTI Owner on 08/25/2024Verified Service
Despite a very busy schedule, the team gave me individual attention. I especially enjoyed Tim, the shuttle driver, who was determined to help us gain entry to the Classic Car showroom, which we have been planning to see. Because of that, it was an wonderful day for us! And, my car was happy to be serviced....
by 2023 TOYOTA TACOMA DOUBLE CAB/SR/SR5/ Shopper on 08/18/2024Verified Purchase
It was horrible! They were to detail this Toyota truck but it was really dirty. It had an oil spill on the floor in the back; Ridiculous!!! We are still working on cleaning it up!
They offered NO compensation for their terrible service. This was a 2023 Toyota Tacoma for $41,000. I would never recommend them, or purchase from them again after this terrible experience!!!
by 2018 NISSAN ALTIMA 2.5/S/SV/SL/SR Shopper on 07/19/2024Verified Purchase
Professional Staff, with a clean and orderly facility, helped me get my first car in an easy and timely fashion. The ability to get any form of warranty from them even on a used car was amazing covering most of the regular maintenance for the next several years. A spectacular place to buy a car and would recommend it to any first-time or seasoned buyers.
by 2018 HYUNDAI ELANTRA SEL/VALUE/LIMITED Owner on 05/19/2024Verified Service
I was easily able to make an appointment, on line, in the time frame I wanted.
When I arrived the service advisor had his tablet and saw my appointment and requested services. I went to the waiting area, had a cup of coffee and waited for service to be completed.
by 2024 GENESIS GV70 BASE/SPORT ADVANCED/ Owner on 05/06/2024Verified Service
I had Valet Service to my workplace in Charlotte. Due to the lateness on that Friday, I called to let the service dept know it would be best that I bring the loaner back the next morning. I did not want Bill traveling back through the horrid traffic. Paramount did a great job on my service and completed the recall.
by 2010 HYUNDAI ACCENT BLUE/GS Owner on 03/07/2024Verified Service
Tried to quadruple the price of service; treated me like I didn't know what I was talking about, didn't address the issue I brought the car there for! Unprofessional and not even the worst experience I've had there, or have heard from others; I will NEVER take my car back there. Dead serious, I refuse to be scammed and I feel like they're sabotaging my car each time I take it to them.
by 2015 NISSAN MURANO S/SL/SV/PLATINUM Shopper on 03/01/2024Verified Purchase
Marcus Robinson was a great salesman. We loved the Christian atmosphere. Wonderful uplifting music. The place was spotless and calm. Everyone we dealt with was top notch. Marcus was very knowledgeable and helpful without being pushy! Will recommend Paramount to our friends and neighbors.
by 2024 HYUNDAI TUCSON SEL Owner on 01/27/2024Verified Service
People were all nice but I went home with same problem I came with. No one knows why it's happening. This is the second problem the first one wasn't getting fixed either thank goodness u had a recall on it . It was fixed. People told me not to buy this car but I liked it. Now I look dumb.
by 2023 GENESIS G70 BASE/PRESTIGE Owner on 12/29/2023Verified Service
Greatest customer service around! My car was in service a little longer than expected but Sean made it easy keeping me updated throughout. And the sweet women at checkout was always checking to see if we needed anything and checking on snacks to refill. Great job Hyundai of Hickory!
by 2020 HYUNDAI ELANTRA ECO Owner on 12/24/2023Verified Service
Went to get my car serviced and they treated me like I was the only one there. In and out fast and even gave me a small Christmas gift for giving them my business. Small things like always following up with a phone call mean so much. Always come back to them for services.
by 2018 GENESIS G80 BASE/PREMIUM/ULTIMATE Shopper on 12/04/2023Verified Purchase
Dealership provided the bare minimum with information when I purchased a new vehicle. When the new vehicle was shipped I did not know someone would be driving my car (adding on miles) and the gas tank would not be full. Now about a month in I have not received my license plate and the dealership did not offer any avenue to help
by 2022 HYUNDAI KONA SEL Owner on 11/04/2023Verified Service
I was greeted at my car and checked in very quickly. I took a shuttle to work and back in the evening to pick up my car, the driver was very professional and friendly. Once I returned to dealership the ease of picking up my car was fast, they even pulled the car straight up to the door for me. I love Paramount Hyundai.
by VALERIE RORIE on 11/10/2023
I am so happy to hear that your service was great. We look forward to helping you in the future!
by 2020 HYUNDAI SONATA LIMITED Owner on 10/30/2023Verified Service
It was suggested I go ahead with my 30,000 mile maintenance. It was almost 1,000 miles early, but this a busy time so I went ahead. Should be all set until 60,000. I wish I would have known the wait was going to be three hours, but they did a great job and even vacuumed my car which I appreciated.
by Valerie Rorie on 11/10/2023
I am so glad we could get the service taken care of for you on this visit. I do apologize that you weren't made aware of the time it would take to complete, we will make sure to do so in the future.
