by 2020 FORD ESCAPE TITANIUM Owner on 02/27/2024Verified Service
Courteous, respectful and professional. They kept me informed throughout the service and explained what was done. No surpprise charges and no upcharge. A great experience.
by Ourisman Ford of Manassas on 02/27/2024
We're glad to know you had a great experience with us at Ourisman Ford of Manassas! We strive for transparency and professionalism in our service. Thanks for the positive feedback, we appreciate it!
by 2014 FORD ESCAPE SE Owner on 02/23/2024Verified Service
Were honest about previous oversight and made it up for it in spades. I appreciate the great service. I'll be coming back
by Ourisman Ford of Manassas on 02/23/2024
We're glad to know we could rectify our oversight and provide you with great service at Ourisman Ford of Manassas. Your feedback is appreciated, and we look forward to seeing you again!
by 2021 CHEVROLET SUBURBAN K1500 HIGH COUNT Shopper on 02/15/2024Verified Purchase
Greg Wood took good care of us. We were in and out of there in a couple of hours and the process was pretty simple.
by Ourisman Ford of Manassas on 02/15/2024
We're glad to know that Greg Wood and our team at Ourisman Ford of Manassas made your visit a smooth one. We appreciate the positive feedback, thank you!
by 2015 FORD ESCAPE SE Owner on 02/09/2024Verified Service
Fast service, friendly and professional staff. No extra work done other than what I asked for without a phone call and estimate first. Picked up my car in better shape than I left it, not counting repairs.
by Ourisman Ford of Manassas on 02/09/2024
We're glad to know you had a positive experience with our team at Ourisman Ford of Manassas. We always aim for transparency and professionalism in all we do, so it's great to see that reflected in your visit. Thanks for the review!
by 2019 FORD RANGER XL/XLT/LARIAT Shopper on 02/09/2024Verified Purchase
I had been searching for awhile and found a Ranger priced in my range. Ourisman Ford was polite, efficient and professional in helping me to obtain this truck. I'm very happy with my purchase.
by Ourisman Ford of Manassas on 02/09/2024
We're so glad to know you found the Ranger you were looking for at Ourisman Ford of Manassas! It's great that our team could assist in making your purchase a smooth and efficient process. Enjoy your new truck!
by 2019 FORD ESCAPE SE Owner on 02/08/2024Verified Service
The service was done properly and quickly. I went in without an appointment and the work was completed in about an hour.
by Ourisman Ford of Manassas on 02/08/2024
We're glad to know that you had a swift and efficient service experience at Ourisman Ford of Manassas. Thanks for trusting us with your 2019 FORD ESCAPE SE, we appreciate the positive feedback!
by 2019 TOYOTA TUNDRA CREWMAX SR5 Shopper on 02/04/2024Verified Purchase
Emily was really easy to work with and made sure the entire transaction was smooth and efficient. Thank you for excellent customer service.
by Ourisman Ford of Manassas on 02/05/2024
We're glad to know Emily made your purchase experience seamless at Ourisman Ford of Manassas. Thank you for trusting us with your business! We hope to serve you again in the future. Have a great ride in your 2019 Toyota Tundra!
by Laura W. on 02/01/2024Verified Service
Everyone very welcoming and professional. Car was well taken care of and protected while being serviced.
by Ourisman Ford of Manassas on 02/01/2024
Laura, we're glad to know you felt welcomed and noticed our professionalism at Ourisman Ford of Manassas. We always strive to take the best care of your car during service. Thanks for sharing!
by 2021 FORD EXPEDITION PLATINUM Owner on 02/01/2024Verified Service
Grata experience from Tommy Miller, service director and his staff. Warranty work is never fun but they did the right thing and prioritized the work in anticipation of my baby's arrival and before my Powertrain warranty was up!
by Ourisman Ford of Manassas on 02/01/2024
We're glad to know that Tommy and our team at Ourisman Ford of Manassas were able to provide a great service experience for you, especially during such an important time. We appreciate your feedback!
by 2013 FORD EXPLORER LIMITED Owner on 01/27/2024Verified Service
Excellent service. All items were done in a very timely manner. I even added something later into the order and it was done very quickly. Very happy with the service.
by Ourisman Ford of Manassas on 01/27/2024
We're delighted to know you had an excellent service experience with us at Ourisman Ford of Manassas! Thank you for choosing us! We'll see you next time. Safe travels in your 2013 Ford Explorer!
by 2020 FORD F150 SUPER CAB Owner on 01/19/2024Verified Service
Vehicle was in for a recall on wiper arms. Sat had a cup of coffee in the waiting area. It was finished Service mgr was very nice
by Ourisman Ford of Manassas on 01/19/2024
We're glad to know your recall service went smoothly at Ourisman Ford of Manassas. It's great that you enjoyed our waiting area and found the Service Manager helpful! Thanks for sharing this positive feedback with us.
by 2021 FORD EXPLORER Owner on 01/18/2024Verified Service
Ourisman's Service Department has always gone the extra mile to ensure the customer is satisfied and drives away with the best vehicle possible... I'd recommend them for any and all auto service needs. Kudos to their team!
by Ourisman Ford of Manassas on 01/19/2024
We're so glad to know that our service department at Ourisman Ford of Manassas has consistently met your expectations! Your recommendation means a lot. Thanks for the kudos and we look forward to serving you in the future!
by Otis L. on 01/17/2024Verified Service
Service time was fast, very reasonably priced and no nonsense. Service representative didn't try and sell me on unnecessary items which I really appreciated.
by Ourisman Ford of Manassas on 01/17/2024
Hi Otis L! We're glad to know that you had a fast and straightforward service experience at Ourisman Ford of Manassas. We always aim for transparency with our customers. Thanks for the review!
by 2016 FORD FOCUS TITANIUM Owner on 01/12/2024Verified Service
Jose Romero and the service team are top notch. They replaced my clutch (2 previous clutch repairs done by a different dealership) and my car has never driven better. I would highly recommend them. Thank you.
by Ourisman Ford of Manassas on 01/13/2024
We're glad to know that Jose and our team at Ourisman Ford of Manassas were able to assist you with your 2016 Ford Focus Titanium needs! Thank you for choosing and recommending us! Safe travels!
by 2018 FORD FLEX LIMITED Owner on 01/08/2024Verified Service
Service Dept was excellent! Kept me informed of all actions and completed all repairs as promised, WHEN promised.
by Ourisman Ford of Manassas on 01/08/2024
We're delighted to know that our service team at Ourisman Ford of Manassas met your expectations! Thank you for choosing us! We'll see you next time. Safe travels in your 2018 Ford Flex!
by 2019 FORD F150 RAPTOR Owner on 01/07/2024Verified Service
Easy,fast and no issues. Staff was polite and very clear on what was going on thru the process of my vehicle.
by Ourisman Ford of Manassas on 01/07/2024
We're glad to know that you had a seamless service experience with us at Ourisman Ford of Manassas. Thanks for your feedback! Safe travels in your 2019 Ford F150 Raptor!
by Michael M. on 01/05/2024Verified Service
Had another great experience with Ourisman commercial service department. It's has always been a pleasure. Keep up the good work people. Thanks!,
by Ourisman Ford of Manassas on 01/05/2024
Michael, we're delighted to know you had another great experience with our commercial service department at Ourisman Ford of Manassas. We appreciate your kind words and look forward to serving you again in the future!
by 2021 FORD BRONCO SPORT OUTER BANKS Shopper on 12/26/2023Verified Purchase
I had well-trained professionals help me, from-start-to-finish, with my Ford Bronco purchasing process. Very pleased with the staff at Ourisman Ford.
by Ourisman Ford of Manassas on 12/27/2023
We're delighted to know that our team at Ourisman Ford of Manassas could assist you in your Ford Bronco purchase. Thanks for sharing your positive experience with us! Safe travels in your new ride.
by 2010 FORD ESCAPE HYBRID Owner on 12/18/2023Verified Service
Had a few issues but they all came thru and resolved all the problems with great professionalism. Thanks to Glen and Nick for their quick response.
by Ourisman Ford of Manassas on 12/18/2023
We're glad to know that Glen, Nick & the team were able to resolve your issues promptly at Ourisman Ford of Manassas. Thanks for the feedback, we appreciate it!
by 2013 FORD FOCUS TITANIUM Owner on 12/01/2023Verified Service
Made an appointment for an oil change and to have the transmission looked at. When I arrived I was told they could not do the transmission check and acted like they had never heard about it. Poor coordination between scheduling and service.
by Ourisman Ford of Manassas on 12/04/2023
We're sorry to learn about the confusion during your recent visit. We aim for seamless coordination between our scheduling and service teams at Ourisman Ford of Manassas, so we'll definitely look into this matter. Thanks for bringing it to our attention!
