by 2022 TOYOTA COROLLA CROSS XLE Owner on 04/17/2025Verified Service
I liked everything, had an appointment and the car was taken right in, because of the length of time it was taking, were given a ride home and was picked up when the car was done. There was nothing that I didn't like.
by 2005 TOYOTA COROLLA CE/LE/S Owner on 04/09/2025Verified Service
Always excellent service from our service advisor, Chase. He really puts the customers first and is professional and helpful at all times.
by 2002 TOYOTA SEQUOIA SR5 Owner on 04/07/2025Verified Service
Detail courteous service. Clear explanations of cost and future needs that will keep vehicle in mint condition
by 2014 TOYOTA TACOMA DBL CAB PRERUNNER Owner on 03/29/2025Verified Service
I paid over $4000 to have my lower front end replaced. It made a small noise when I got it back when going over bumps. Took it back to have them fix. Noise is gone, but now it sounds like my springs are about to give out, and they never made a sound before.
by 2016 TOYOTA CAMRY LE/XLE/SE/XSE Owner on 03/16/2025Verified Service
Jacky, my Service Advisor for that day. He was awesome and Professional about his job. Jacky communicated with me about my car, and showed me great service at One Toyota. Thank you for your service Jacky, Please keep up the great job that you do. Thanks again, Coretta
by 2014 TOYOTA CAMRY HYBRID/LE/XLE Owner on 02/17/2025Verified Service
Bullies and gaslighters at this place. I had an appointment but cause my car old, they made me wait 40mins until a manager saw me and made Hasani come and help me. There's a noise the car been making but they lied they heard nothing and claimed my 11 year old car is in perfect condition. Then Hasany lied where I was supposed to wait and I was sitting there like a dummy again waiting for the car for 10 mins.
by 2023 TOYOTA CAMRY LE Owner on 01/20/2025Verified Service
For the second time, I made an appointment for extra work Besides an oil change and was told I would have To leave my car overnight For a diagnostic on my brakes. What is the point of making an appointment. Also every time I come in, I asked for air in the spare tire. As usual, The evaluation form shows The spare Tire was not Checked. Expecting me to go without a car for Two days For an hour diagnostic Is ridiculous
by 2017 TOYOTA SIENNA LE Owner on 12/03/2024Verified Service
Service center is clean and the staff is friendly. However they have a policy of charging a 2.8% convenience fee for anything over $250. It's ridiculous for Toyota to do this. While I love the service here, it's not worth the convenience fee when your bill is $1500.
by 2022 TOYOTA TACOMA DBL CAB/SR/SR5/TRD Shopper on 11/23/2024Verified Purchase
The sales experience was fine. Had the vehicle ready. Allowed for an adequately long test drive. Paperwork and payment process took a while but it's expected.
Negative stars because 2 key fobs should have been provided at the point of purchase. Only one was available. I was told the second would be ordered and sent to my house. It's been over a month and I still haven't received the second fob.
by 2022 HONDA ODYSSEY TOURING Owner on 11/09/2024Verified Service
At this time I had bad experience at one Toyota I was scheduled the time for the services
It supposed take one to one and half hour to rotate just 4 tires to that just will take max 30 minutes
I scheduled 9:00
They finished around o 1:300 pm
They make me late to pick up my kids from school
For their excuses it was because there a couple car I. From of what it the point for the appointment
All the time they do the same
by 2018 TOYOTA CAMRY L/LE/XLE/SE/XSE Owner on 05/03/2024Verified Service
Made an appointment with Jacky for today and everything went smooth. Left my car there for oil and oil filter change with tire rotation (the pre-paid package deal) and picked up the car around 1.5-2 hrs later. Jackey was friendly and professional, he'll be my go to guy from now.
by 2005 TOYOTA COROLLA CE/LE/S Owner on 03/30/2024Verified Service
I rate my 19 MAR 2024 experience five stars out of five because my Car Service Advisor, Chase is professional, hardworking, trustworthy, highly respectful, considerate, and most of all I appreciate his communication in regards to helping me understand car maintenance for my 2005 Toyota Carolla. I am looking forward to more years of car service advice with One Toyota of Oakland, Hegenberger with Chase. Thank you!
by 2014 TOYOTA RAV4 LE Owner on 03/08/2024Verified Service
Our driving habits have changed since we retired, so we do not take it in as often as we did when we had high mileage. Our service rep is very aware of this and makes sensible suggestions about how best to keep our vehicle in good shape for us. We appreciate his thoughtful care for our car and our needs. Excellent personalized and efficient auto care.
by 2016 TOYOTA HIGHLANDER HYBRID LIMITED Owner on 02/18/2024Verified Service
I really appreciate James' assistance! He was friendly and thoroughly explained what was going on with my car. He was understanding of my financial constraints and helped me understand which were priority services versus those that could wait until I had more money.
by 2019 HONDA ODYSSEY EXL Owner on 12/29/2023Verified Service
I didn't like the people's attitude, specially this person whose name is Carlos. Horrible communication with him and never tried to find a solution for my issue, instead he sent me home and said he didn't care what I did in regards to contacting his supervisor.
by 2017 HYUNDAI TUCSON LTD/SPT ECO/SE/NIG Owner on 09/02/2023Verified Service
Chase is the man!!! Dude is always on it and super helpful very knowledgeable and can always count on him! My car been in and out of the shop and luckily for me he is well known in the industry! Hooked me up with his guy over at Hyundai got my turbo replaced in less than a week! Give the man a raise!
by 2020 TOYOTA COROLLA LE Owner on 08/11/2023Verified Service
The service advisors are cordial & solicitous. They provide timely updates and do their best to answer questions. Should a problem be left unchecked or unresolved, they make every effort to correct the issue as happened with me this past week. My problem was resolved!
by 2021 TOYOTA HIGHLANDER HYBRID PLATINU Owner on 07/23/2023Verified Service
Waste of time and money. Car was fine before I took it in to get another key made and one reprogrammed. After that the problem started. So took it in and they blamed it on another shop from months ago, even though the problem occurred after the above key service.
by 2018 TOYOTA CAMRY L/LE/XLE/SE/XSE Owner on 06/30/2023Verified Service
The services performed were to my satisfaction. Alignment was also recommended with explanation. The recommendation was accepted and performed. One of the tires had a nail on the side wall. The tire was replaced according to warranty. Job done was very satisfactory.
by 2018 TOYOTA PRIUS Owner on 04/24/2023Verified Service
Ive come to expect prompt, friendly and competent service from One Toyota, and I wasnt disappointed. Service advisors seem to happily find ways for me to save money, which I of course appreciate. This time, they replaced a tire with a slow leak that was under warranty.
