by 2019 HONDA ODYSSEY EXL Owner on 04/01/2021Verified Service
Have had an ongoing issue with my nav screen. Rebecca in particular was excellent, and she really went to bat for me, including getting a field tech out to the dealership to get to the bottom of the problem. They were great about staying in touch throughout the process.
by 2018 HONDA PILOT EX Owner on 03/13/2021Verified Service
Recently had a state inspection done at Boch Honda West. I was hoping I would be in and out quickly as I brought it in at 7:15 AM on a Monday morning, but it took about 40 minutes. Everything else about the service was great, just took longer than I'd hoped.
by 2011 HONDA ODYSSEY EXL Owner on 03/13/2021Verified Service
Rebekah was very professional and accommodating. I came in to get my headlight lenses renewed. They went ahead and did a courtesy check and found bunch of other issues. Rebekah was very patient and explained each items that need to be addressed and which ones being critical. She even applied a service coupon to get me the good deal. No pushy business and very professional.
by 2020 HONDA CR-V TOURING Owner on 02/27/2021Verified Service
I would give five stars if I dont have to go back for some minor thing that can be resolve over the phone. I called to ask but they told me to bring the car back. Once I arrived, I didnt have to get out of the car and a lady told me to push some buttons and then things got back to normal. The problem caused from technician forgot to reset so eye jen did tire rotation.
by Stephanie L. on 12/13/2020Verified Shopper
I truly enjoyed the experience at this dealership. While i didnt purchase the vehicle, I was impressed with the staff and their services, the attentiveness, the dealership layout was really nice too. Honestly, if you are looking for a Honda, go here!! Ask for Hamid. He was great!
by 2017 HONDA PILOT EX Owner on 09/22/2020Verified Service
The service was ok but they nickel and dime you. They charge the full credit card surcharge. Who caries a thousand in cash to a dealership for service? Its ridiculous. The cashier didnt mention about the full surcharge. Also wouldnt accept american express.
by Chip S. on 07/15/2020Verified Purchase
Still play the old and tiresome games of talking to the manager for every negotiation. Same as it was 30 yrs ago. Ridiculous, always walk out feeling like you got screwed (whether you did or not). Couldnt get me an inspection sticker- still waiting on them to refund me for that
by Jennifer S. on 04/27/2020Verified Shopper
After contacting the dealership about vehicle on Thursday or Friday, they raised price by over 2k by the time I came for test drive on Saturday. I went on website a week later and car was back to original price. Salesman said that market dictated the price change when I asked about price increase. Apparently the market fluctuates wildly over a week. Who knew?
by Shan Shan Z. on 01/26/2020Verified Shopper
Sales person acts polite and nice but you can tell they do not care about customers. He push very hard on getting finance while it is optional. They updated the used car to make it looks great, yet the updated items are not included in sticker price, but all additional parts and service charges will be add to the final price, and that is just forcing you to buy their service and new parts. Surprise!!!
by Vinnie K. on 10/30/2025Verified Shopper
Only response to my offer was "the price is firm". Hardly a conversation at all really.
by Connor Decker on 10/31/2025
Thank you for your feedback. We strive to be transparent and efficient in our communication. In this case, the price was already set competitively, so we wanted to be upfront about that from the start. We're sorry if that came across as brief we always appreciate the opportunity to discuss further when possible.
by 2019 HONDA RIDGELINE SPORT Shopper on 04/05/2023Verified Purchase
The salesman was friendly but when I bought the truck I had to wait 5 days before I received my registration . And to top that they didn't even prep the truck for sale
by Connor Decker on 01/24/2025
We appreciate your feedback and are glad to hear you found our salesperson friendly. However, we're sorry to learn that your experience with the registration process and vehicle preparation did not meet your expectations. Our goal is to provide a smooth and timely experience, and we apologize for any delays or oversights. Please reach out to us directly so we can address your concerns and work to make things right.
by 2017 HONDA PILOT ELITE Owner on 10/31/2022Verified Service
The service team was excellent I worked with Rebecca and Stan they were awesome they went above and beyond to help me with my problem I would highly recommend Boch Honda west to all of my friends
by Connor Decker on 01/24/2025
Thank you so much for sharing!
by 2022 HONDA ACCORD EX-L Owner on 10/28/2022Verified Service
Excellent service. Service writer was great!! Long time customer. Forgot my oil change discount coupon. Would love to have another sent if possible.
by 2021 HONDA CR-V EX Owner on 10/20/2022Verified Service
Very professional and the service was excellent. Care was taken to insure all of my inquiries were answered.
by 2017 HONDA PILOT EXLN Owner on 09/13/2022Verified Service
Very easy to schedule an appointment. Fast service that is excellent! My vehicle is always in good hands at Boch Honda west. Service outstanding as well as the team!
by Boch Honda West on 09/14/2022
2017 Honda Pilot Exln Owner, we are so happy to read such a great review about Boch Honda West! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
by 2016 HONDA PILOT ELITE Owner on 09/05/2022Verified Service
I was able to get my car in for service in a reasonable amount of time. The issue was corrected and service complete in the timeframe promised.
by Boch Honda West on 09/07/2022
Hi 2016 Honda Pilot Elite Owner! We're so happy we were able to help you out! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
by Vicky H. on 08/30/2022Verified Shopper
sales staff were not welcoming and made my family feel that we were bothering them. 2 days later the raised the price of the car.
by Boch Honda West on 09/01/2022
Vicky H., we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please reach out to us at 978-589-4200 so we can get more details . Or let us know the best way to reach you. Thank you!
by 2015 HONDA PILOT LX Owner on 08/30/2022Verified Service
Service was very good. I will be returning for future service. Everyone at Boch was professional & courteous!
by Boch Honda West on 09/01/2022
2015 Honda Pilot Lx Owner, we're glad to hear you enjoyed your visit. We are always more than happy to assist you if anything else comes up. Take care!
by 2019 SUBARU FORESTER 2.5X LIMITED Shopper on 08/28/2022Verified Purchase
I had a very nice experience test driving and buying a used car here. The process was quick and easy and I got the car that very day.
by Boch Honda West on 09/01/2022
Hi 2019 Subaru Forester 2.5x Limited Shopper, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2022 HONDA PASSPORT ELITE Shopper on 08/20/2022Verified Purchase
Tyler was great and thats why we went back to buy our car there. Knowledgeable, friendly, not pushy. We could have bought somewhere else, but we went there because we valued his service.
by Boch Honda West on 09/01/2022
2022 Honda Passport Elite Shopper, we are so happy to read such a great review and will surely pass along the positive comments. We are always more than happy to assist you if anything else comes up. Take care!
