Routine 50,000-mile service appointment went off without a glitch. Staff was pleasant and professional. They kept me updated throughout the day. Great experience!

by Northway Toyota on 11/10/2025

We're pleased to hear everything went smoothly and you had a great experience with our team. Thank you for choosing Northway Toyota. We look forward to serving you again in the future! Safe travels in your 2021 TOYOTA RAV4!

by 2020 TOYOTA TACOMA DBL CAB/SR/SR5/TRD Owner on 11/09/2025Verified Service

Good customer service they did try and charge me 52bucks to replace a license plate bulb seems steep for a bulb and would not pass vehicle inspection with it out

by Northway Toyota on 11/10/2025

Glad to hear the customer service was good, but I understand your concern about the charge for the bulb replacement. We certainly don't want any surprises when it comes to costs. Let's connect and discuss how we can make this right for you! Thanks, Aaron R. Kelsey Service Manager Northway Toyota 518-783-1951 Ext.712634

by 2018 TOYOTA COROLLA L/LE/XLE/SE/XSE Owner on 11/09/2025Verified Service

Quick inspection. My car was ready in two hours after being dropped off. I was given a breakdown of the checks performed and the observations.

by Northway Toyota on 11/10/2025

Thank you for sharing your feedback with us! We are happy to hear that you had a positive experience with our team, from start to finish. Please let us know if there is anything else we can do for you in the future at Northway Toyota. Safe travels!

by 2021 TOYOTA PRIUS SPECIAL EDITION/L/L Owner on 10/27/2025Verified Service

The service advisor Allesandra was very accommodating! The mechanic seemed very knowledgeable also. I liked the video of the diagnosis of my car

by Northway Toyota on 10/28/2025

Thank you for your feedback! We're happy to hear Allesandra and our team made your visit a smooth one. We look forward to assisting you again at Northway Toyota!

by 2018 TOYOTA RAV4 LE Owner on 10/15/2025Verified Service

It took an hour to get my oil changed after I scheduled it out weeks in advance. I only really like working with Mike Litvak, the girl I worked with was rude.

by Northway Toyota on 10/16/2025

Thank you for the review. We apologize for the delay and any unpleasant interaction you experienced. Your feedback is appreciated and will be addressed with the appropriate members of our team. If you'd like to share anything further, please feel free to contact me directly. Thanks again, Aaron R. Kelsey Service Manager Northway Toyota 518-783-1951 Ext.712634

by 2017 TOYOTA TACOMA DBL CAB SR5/TRD Owner on 10/03/2025Verified Service

Aimee was wonderful, she got me all checked in, and any updates came over via text, everything was quick and easy!!!

by Northway Toyota on 10/06/2025

We are pleased to hear you had a seamless experience with Aimee! Thank you for choosing Northway Toyota and for sharing your feedback. Safe travels in your 2017 TOYOTA TACOMA!

by Wayne Y. on 10/02/2025Verified Service

I brought my car in, the work was completed within a reasonable time & there were no issues. So, it was a good experience.

by Northway Toyota on 10/03/2025

Hi Wayne, we're glad you had a good experience at Northway Toyota! We look forward to seeing you next time. Safe travels!

by 2024 TOYOTA 4RUNNER SR5 PREMIUM/LIMIT Owner on 09/25/2025Verified Service

Was able to get my car in same day and have it done quickly. Service advisor and Northway Toyota was great through the whole process.

by Northway Toyota on 09/26/2025

We are so glad we could assist you quickly at Northway Toyota. Thank you for sharing your experience with our team!

by 2020 TOYOTA HIGHLANDER XLE Owner on 09/20/2025Verified Service

Everything went well. The service advisor was friendly and professional. Couldn't ask for a better experience at a dealership.

by Northway Toyota on 09/21/2025

Thank you for leaving Northway Toyota this review! We are proud of our Service Team and hope we can work together again in the future. Safe travels in your 2020 TOYOTA HIGHLANDER XLE!

by 2019 TOYOTA TACOMA DBL CAB SR5/TRD Owner on 09/18/2025Verified Service

Had my Toyota Tacoma serviced at Northway Toyota for an oil change/tire rotation. Set up my appointment with Wil Baez who was great to work with. Professional and will use Northway Toyota again in the future!

by Northway Toyota on 09/19/2025

We are grateful for your review! It's wonderful to know that Wil and the rest of our team made your visit a fantastic one! We look forward to seeing you in the future! - Northway Toyota

by 2020 TOYOTA TUNDRA CREWMAX SR5/CREWMA Owner on 09/07/2025Verified Service

Was once great and is now awful. Lies, misinformation, and deceit. That will be my last visit, last service, and last purchase. They lost me as a customer.

by Northway Toyota on 09/08/2025

It's disheartening to hear about your recent experience, and I apologize for any misinformation or deceit you encountered. We value our customers greatly and it''s concerning to know we have let you down. If you're open to discussing this further, please reach out so we can address these issues directly. Thank you, John Sieper Sales Manager Northway Toyota

by 2020 LEXUS NX 300 F SPORT Owner on 08/10/2025Verified Service

This was my first time at the dealership. Service was professional, prompt and detailed. Showroom was clean and waiting area was comfortable.

by Northway Toyota on 08/11/2025

Thank you for sharing your feedback! We are delighted that you were impressed by our prompt and hope to see you again at Northway Toyota! Safe travels in your 2020 LEXUS NX 300 F SPORT!

by 2024 TOYOTA TUNDRA CREWMAX SR/CREWMAX Owner on 08/10/2025Verified Service

Service people were friendly and courteous, disappointed that tire pressure on all 4 tires weren't filled since the tires were rotated, you would think that the pressure would have been checked while doing service

by Northway Toyota on 08/11/2025

Thank you for sharing your feedback. While I'm glad to hear our team was friendly and courteous, I apologize that the tire pressure wasn't checked during your service visit. We strive for thoroughness in all aspects of our work, so it's disappointing to learn we missed this detail. Please feel free to reach out if you'd like us to address any remaining concerns or questions you may have about your vehicle's maintenance. Thank you, Ryan Southwood Service Director Northway Toyota 518 783 5003 ext 9850

by 2021 TOYOTA HIGHLANDER XLE Owner on 07/20/2025Verified Service

The service advisor kept me up to date on what was happening with my car. The work was completed in a timely manner. I was made aware of the estimated cost which was consistent with the total bill.

by Northway Toyota on 07/21/2025

Thank you for sharing your experience! We are happy to have provided you with excellent service, and we hope to welcome you back to Northway Toyota again in the future.

by 2021 SUBARU FORESTER Owner on 07/09/2025Verified Service

They were pleasant, courteous and the service was quick. My service advisor Mike Lytvack was helpful and explained everything about the service and it's process to me.

by Northway Toyota on 07/09/2025

Thank you for the review of Mike and the team! We appreciate your business and hope to see you again at Northway Toyota. Have a great day!

by 2022 TOYOTA RAV4 LE Owner on 07/08/2025Verified Service

The price was slightly lower than my local repair shop. The service was also pretty quick, this particular service can be a little tricky, so I felt more confident going to the Toyota shop.

by Northway Toyota on 07/09/2025

Thank you for trusting the Northway Toyota team with your vehicle's service needs! We appreciate you taking the time to share your experience and hope you won't hesitate to reach out if we can assist you again in the future!

by 2016 TOYOTA TUNDRA DOUBLE CAB LIMITED Owner on 06/30/2025Verified Service

Excellent service and fast, unscheduled service that was handeled quickly and efficiently. Thanks to service manager Will.

by Northway Toyota on 06/30/2025

We're delighted to hear that Will and the Northway Toyota team provided you with excellent and efficient service. Thank you for sharing your experience, we appreciate it!

by 2018 TOYOTA RAV4 LE Owner on 06/29/2025Verified Service

Very kind and helpful, answered all my questions and calls quickly and thoroughly. They even send you a video of what's wrong with your car! Michael V. was my service advisor and I can't recommend him enough!

by Northway Toyota on 06/30/2025

We're delighted to hear that Michael and our Northway Toyota team provided attentive service! Thank you for sharing this positive experience with us! Safe travels in your 2018 TOYOTA RAV4 LE!

by 2021 TOYOTA RAV4 XLE/XLE PREMIUM Owner on 06/24/2025Verified Service

the service team was very helpful and let me know when I could pick up the vehicle when it was completed. The AI phone service should have a way up recalls on the vehicles.

by Northway Toyota on 06/24/2025

Thank you for sharing your feedback! We're glad to hear our service team at Northway Toyota was helpful. We appreciate your suggestion regarding the AI phone service and will look into it. Safe travels with your RAV4!

by 2020 TOYOTA 4RUNNER SR5/VEN/LTD/TRD Owner on 04/14/2025Verified Service

Service group, overall seemed to lack motivation to be helpful, to be insightful, or welcoming. Toyota product is excellent, but customer service in service group decreases the overall ownership experience-unfortunately. Note: technician and his video were very good.

by Northway Toyota on 04/14/2025

Thank you for sharing your feedback. While it's great to hear that the technician and video were appreciated, I'm sorry to learn about your experience with our service group. We strive for excellent customer service across all areas, so I appreciate this insight as it helps us improve. If you'd like to discuss further or have any other concerns, please feel free to reach out. Thank you, Ryan Southwood Service Director Northway Toyota

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