by 2012 FORD FUSION SEL Owner on 01/18/2020Verified Service
We had a coupon for the works from Prestige and the customer service said they would honor it but did not along with a warning light of low tire pressure they could not see the nail in the tire with the head of my little finger. I hXe bought 2 vehicles from them and that experience has been Great but the service department needs to meet a higher standard please
by 2013 FORD C-MAX SEL Owner on 07/08/2019Verified Service
The service was very slow, once the tech figured out how to open the trunk and then how to get battery out. Only one tech working on car till the end were another tech finished the oil change. Over all good,, but had too look up on computer were and how too change battery.
by Lacey Abbott on 07/10/2019
We apologize for any inconvenience that we may have caused you. Unfortunately, with the C-Max you do have to remove a lot of the rear interior to get to the battery. An experienced tech could typically take at least 30-45 minutes to just get to the battery, and we need the car on the ground to do the repair, so we cant do both the oil change and tire rotation at the same time. We did have a new tech working on it, so he was a little slower and as the car is a hybrid, he wanted to make sure he did it all correctly. We are continually learning and growing our techs to become better and faster and we appreciate your feedback, as it helps us with this process. If you have any further concerns please feel free to reach out to our Quick Lane Manager, Brian Peine. Thank you.
by Garry U. on 01/15/2019Verified Shopper
Some pix contained what looked like water damage.Car looked like maybe went into a canal. There was markings on the windshield like from a tow company. When I asked the reply was What are you trading in. I wasn't going to trade anything, just make a purchase. Poor salesmanship. The Carfax says clean no damage, but it is undoubtedly clear they are hiding something. NEVER will I deal with Mullinax Ford. THIEVES !!!
by Esteban Ramirez on 02/19/2019
We apologize but your 2nd request for information was flagged as a duplicate inquiry by the CarFax system, so we did not see your question about the perceived damage until receiving this review. It can at times be difficult to portray in photos, the exact condition of a vehicle, but I assure you that this particular '17 Certified Pre-Owned Shelby GT350 had no hidden damage, as stated in the clean CarFax report. If you'd like more information, please reach me at eramirez@mullinaxford.com
by Dandrea R. on 10/12/2018Verified Purchase
My experience at Mullinax Ford was wonderful my cell died Michael was great my service guy Obed was awesome they really took good care of me and my vehicle I was very happy if I was to ever need a vehicle I will always shop at Mullinax Ford and if anybody ask me to wear to go get a vehicle it will be Mullinax Ford they have a great team there
by John H. on 07/03/2018Verified Shopper
Even though they where not able to help me because i had little money and bad credit. It did not stop them frome spending all day trying. They called me evey hour letting me know what they are doing. I am going to save up more and when i get enough to put down. I am only going to them
by 2013 FORD C-MAX SE Owner on 05/13/2017Verified Service
I love this dealership! The customer service that I have received from Ford, my salesman Mark Trager and my service advisor Patrick have been second to none. I would highly recommend Mullinex Ford to anyone looking to buy a car or to have one serviced!!!
by 2014 VOLKSWAGEN TIGUAN S/SE/SEL Owner on 09/25/2016Verified Service
Went in for an oil change. Not too many people in there so I it didnt take too long and except I was told it would take longer because it was a Volkswagen and he would have to order the oil filter for it. I thought a car wash came with service there bit he didnt offer it, and I didnt think to ask. Altogether though, good experience.
by 2013 FORD C-MAX SE Owner on 04/25/2016Verified Service
I looked for a new car for a month and it became clear to me that with dealer fees and everything else I was''t going to get anything nice. A friend referred me to Mullinex Ford in Apopka where I found a car I love, no dealer fees and a payment I can manage. This dealership rocks!!!!!
by 2013 FORD MUSTANG Owner on 05/03/2015Verified Service
They badly scratched my brand new powder coated rims and used paint to try to conceal the scratch; delaying me almost 2 hours and only reducing the cost < $20. the rim does not look like the others so it will need to be redone. Not pleased with the quick lane.
by 2024 FORD MUSTANG GT Shopper on 06/03/2026Verified Purchase
Andrew was very helpful and efficient. The entire staff made the experience pleasant and easy.
by 2025 FORD EXPLORER ST-LINE Owner on 06/03/2026Verified Service
Very happy with the results. The technician did a great job.
by 2019 FORD EXPLORER LIMITED Owner on 06/03/2026Verified Service
Everything went smoothly, service advisor was very professional.
by 2020 FORD EXPLORER LIMITED Owner on 06/02/2026Verified Service
Excellent costumer service . They doing great job and fast work
by 2013 FORD F150 SUPERCREW Owner on 06/02/2026Verified Service
Great service! Even dropped my truck off to my house.
by 2015 FORD ESCAPE TITANIUM Owner on 06/01/2026Verified Service
Greeted on arrival
Provided with charges in advance, no issues
Completed on time
by 2018 FORD MUSTANG GT Owner on 06/01/2026Verified Service
only kavette is great thats it
by 2018 FORD MUSTANG GT Owner on 06/01/2026Verified Service
Kavette is the only reason I go. Great service department. But that's it
by 2025 FORD MAVERICK LARIAT Owner on 06/01/2026Verified Service
Really nice customer service
by 2024 FORD F150 XLT Owner on 05/30/2026Verified Service
Great experience, professional
by 2021 FORD RANGER XL/XLT/LARIAT Owner on 05/29/2026Verified Service
WHAT I DIDN'T LIKE: It took virtually two weeks (incl weekends) to determine the source of the problem and order the replacement part or parts. In defense of the technicians who handled the Ranger, there was no way they could visually identify the problem. The truck had to be put on a lift and the rear axle removed. The issue was a part attached to the driveshaft, so it was completely unseen from the outside. Then it took SEVEN weeks for the replacement part to arrive. I was frustrated and surprised that Ford Motor Company or its contractor apparently didn't have ANY replacements available when needed. I can't lay blame for that delay on Mullinax Ford in Apopka. Still, seven weeks seemed like a ridiculously long time to await a part. (And the backorder date was pushed back several times, which did not make me any happier).
WHAT I LIKED: I was able to take advantage of the valet service and have my truck picked up and driven to Mullinax Ford by an employee on Thursday, March 12. Kevin Gutierrez, my service advisor, was unfailingly polite and as helpful as he could be in his position. He initially sent me photos of the problematic part. Then he called or texted every few days to let me know what was happening (e.g., another delay in shipment of the replacement part) or even if there wasn't anything new to report. That too, was something I appreciated. When the part finally arrived, he called to tell me, and to let me know it probably would be done (the installment) by that Friday (3 days after it was received). We spoke that Friday and he said it had been taken for two test drives. The dealer didn't want to release it yet. I asked for it to be given back the next Monday but later indicated Tuesday would be fine. Again, Mr. Gutierrez was unfailingly polite the entire time, even on days when steam undoubtedly was coming out of my ears. Another service advisor who assisted me once also was informative and polite to a fault. Even a short conversation I had with the parts & service manager was educational.
I also appreciated that the dealer provided me a loaner from when I requested one (March18) to the day it was returned (May 19).
My truck was not available for nearly ten weeks. My gripe is not with any of the employees but rather with the head-shaking delay in receiving the replacement part.
Unless another issue arises that must be dealt with by a Ford dealer, I probably will take my truck elsewhere for repairs. At this point, I'm not sure I would recommend this service shop. One of your choices for recommendations should be "maybe."
