by 2023 FORD MUSTANG Owner on 08/25/2025Verified Service
Perfect service and I will be back
by 2024 JEEP COMPASS TRAILHAWK Owner on 08/21/2025Verified Service
Continues to drop the ball. Ridiculous service and even poorer customer service
by 2023 FORD TRANSIT T-350 Owner on 08/18/2025Verified Service
Great service. Prompt and friendly
by 2020 FORD EDGE TITANIUM Owner on 08/18/2025Verified Service
IN & OUT IN TIMELY FASHION & INFORMED ON VEHICLE.
by 2015 FORD EDGE TITANIUM Owner on 08/15/2025Verified Service
This business will rob you blind. 5 broken flex plates in my ford edge. Metro ford tried to charge me 18 hours what it took 3 other shops to complete in 9. When I refused to pay, they tried to take my car. I finally got the bill lowered by $3,000, the service manager demanded cash and tacked on an extra $500 for himself. He was not fired despite the parent auto group being notified. I eventually won and was returned my car but 3 months on foot was rough.
They just rebuilt my transmission after their work didn't last 13 months.
by 2021 FORD EDGE SEL Owner on 08/15/2025Verified Service
Quick and easy. Comfortable waiting area. Book early as possible less wait.
by 2025 KIA SOUL LX/S Owner on 08/09/2025Verified Service
Great Job and Service. Provided a loaner car.
by 2021 DODGE DURANGO SXT Owner on 08/06/2025Verified Service
Friendly clean dealership, great workmanship experienced staff
by 2021 FORD ESCAPE SEL Owner on 08/03/2025Verified Service
I really loved everything about Metro Ford- courteous employees and on time
by 2024 FORD BRONCO SPORT BIG BEND Owner on 07/31/2025Verified Service
Denise is always friendly and respectful. The service is always great.
by 2020 FORD FUSION SE Owner on 07/23/2025Verified Service
Absolutely amazing! Would definitely recommend to anyone needing a quick fix!
by Jim B. on 07/22/2025Verified Purchase
Joshua our salesman was pleasant to deal with and the main reason we bought the truck. Vincente in finance was great to deal with, straight forward. This is the first time we walked out of a finance office not feeling like they tried to take advantage of you and feeling slimy. Can't say anything good about the "The Metro Ford of OKC Difference" which comes with a $2,995 price tag and not disclosed until the price sheet comes back from the sales managers office. If we had talked with Mike the sales manager when we made the deal we would not have purchased the truck. Thank you, Jim Browning
by 2020 FORD ESCAPE SE Owner on 07/21/2025Verified Service
I came in for a simple oil change and car wash, but the experience was disappointing from the moment I arrived. No one welcomed me or even acknowledged me when I got there. Matt Martinez, in particular, had a bad attitude and seemed uninterested in helping.
He gave me multiple excuses for why they couldn't do the car wash, even though I was willing to pay the $30 ( When the website said $19.99) he told me he was not sure if they were able to do it l. So I ended up telling him that I did not want it anymore. Because of how I was treated, I didn't even feel comfortable mentioning the other issues I've been having with my car.
Mr. Dustin came after and he was so kind and helpful.
Customer service matters, and this visit left a bad impression.
by 2019 HYUNDAI SANTA FE SE Owner on 07/15/2025Verified Service
Professional and Courteous and Quick.
by 2018 FORD EXPLORER LIMITED Owner on 07/15/2025Verified Service
Good doing well service Thank you
by 2019 FORD EXPLORER LIMITED Owner on 07/12/2025Verified Service
Unprepared and waisted my time.
by 2023 FORD F150 SUPERCREW Owner on 07/05/2025Verified Service
Great Service. Always taken care of
by 2020 FORD F150 SUPERCREW Owner on 06/29/2025Verified Service
Fast efficient service from both the service and parts department
by 2024 FORD F150 XLT Owner on 06/26/2025Verified Service
Quick and awesome experience
by 2018 JEEP GRAND CHEROKEE LIMITED Owner on 06/16/2025Verified Service
Pros: I appreciate the Metro difference package so I get free oil changes. Denise was very friendly.
Cons: I made an appt online for 7:30 and checked that I would be waiting on my vehicle. When I arrived the guy asked if I was going to wait and I said yes. He then acted surprised and a little annoyed and told me that they just had a bunch of people drop off ahead of me. The waiting room was full and smelled like sewage. I got my car back just under 2 hours, which is fine, but is there priority to those who have an appointment? I booked an early one to hopefully get in and out as soon as possible.
