by 2023 MERCEDES-BENZ EQE SUV 350 4MATIC Owner on 03/11/2026Verified Service
Very professional and courteous. Keep me informed. Car was ready when promised, washed and price was exactly what was quoted.
by Mercedes on 03/12/2026
Thank you so much for your kind words! We strive to provide prompt and excellent service, and we are thrilled that you were happy with your experience. We appreciate your business and look forward to serving you again in the future.
by 2025 MERCEDES-BENZ GLC 350E Owner on 03/09/2026Verified Service
They kept us well informed as they resolved the issue. Service was quick.
The facility is exceptionally clean and the waiting area luxurious.
by Mercedes on 03/10/2026
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
by 2023 MERCEDES-BENZ E 350 4MATIC Owner on 03/06/2026Verified Service
The Mercedes dealership in Bonita springs is excellent. Very friendly and courteous and competent. My service advisor Sonja Rodriguez is excellent.
by Mercedes on 03/07/2026
Hi, we're glad to hear our staff took such great care of you! Here at Mercedes-Benz of Bonita Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
by 2020 MERCEDES-BENZ GLE 350 4MATIC Owner on 03/03/2026Verified Service
Carlos, our service advisor did a fantastic job as alwaysonly want to utilize him and his personal service,
by Mercedes on 03/04/2026
Thank you for your kind words, we're so glad to hear that Carlos provided you with top-notch service! We'll definitely make sure to pass along your feedback to him. We look forward to having you back and providing you with the same level of personalized care.
by 2025 MERCEDES-BENZ S 580 4MATIC Owner on 03/02/2026Verified Service
Great overall
Surprised that after buying a $130k car that the regular service is not included and has to be paid for at exorbitant prices
Bmw didn't do that
by Mercedes on 03/03/2026
Thank you for your feedback. We apologize for any miscommunication regarding our service policies. We strive to provide competitive pricing for all of our services and will address this concern with our team. We appreciate your business and hope to have the opportunity to exceed your expectations in the future.
by 2022 MERCEDES-BENZ GLE 350 4MATIC Owner on 03/01/2026Verified Service
Just Perfect! Patty, my service advisor, is a Gem!
What a lovely dealership. They are very efficient and professional. Bret job everyone.
by Mercedes on 03/02/2026
Hi, we are pleased to hear of your experience with us here at Mercedes-Benz of Bonita Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
by 2026 MERCEDES-BENZ GLE COUPE AMG 53 4MATIC Shopper on 02/23/2026Verified Purchase
Frank D makes every purchase so easy. Was able to close the transaction on line. Car was ready when we arrived. Amazing ownership, service and experience.
by Mercedes on 02/25/2026
Thank you so much for your kind words about your experience here at Mercedes-Benz of Bonita Springs. We try every day to satisfy our customers and it's always nice to know when we succeed.
by 2020 MERCEDES-BENZ GLS 580 4MATIC Owner on 02/23/2026Verified Service
As usual, the service was fantastic! I am always impressed at how efficient and thorough MB Bonita Springs service is.
by Mercedes on 02/23/2026
Thank you for your kind words, we are always thrilled to hear our customers appreciate our efficient and thorough service. It's our pleasure to serve you!
by 2023 MERCEDES-BENZ E AMG 53 Owner on 02/14/2026Verified Service
They were very responsive.
I came in without an appointment and yet they were able to respond to my needs.
by Mercedes on 02/15/2026
Thank you so much for your kind words about your experience here at Mercedes-Benz of Bonita Springs. We try every day to satisfy our customers and it's always nice to know when we succeed. We're looking forward to your next visit with us. Take care!
by Dorie K. on 02/14/2026Verified Service
I was charged $14.74 on my credit card got no invoice for this amount??? My invoice was $0.00 they sent twice to me and they r not crediting my account?
by Mercedes on 02/20/2026
Dorie. we refunded your $14.74. When I chatted with you about the survey, you indicated you would remove it. I can assist you with the removal, please call me back at 239-427-2855. Thanks again for being the best part of Mercedes Benz of Bonita Springs.
by 2022 MERCEDES-BENZ GLB 250 Owner on 02/08/2026Verified Service
Clean facilities, great customer service, easy to schedule appointments. The maintenance service was throughout and the car is running great. They addressed all my concerns
by Mercedes on 02/10/2026
Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2018 MERCEDES-BENZ GLC COUPE 300 4MATIC Owner on 02/05/2026Verified Service
Their service department is the only reason we stay with Bonita Mercedes. They are great to work with.
by Mercedes on 02/06/2026
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
by 2024 MERCEDES-BENZ GLE 450 4MATIC Owner on 02/05/2026Verified Service
I was surprised to get a regular service, that was not inexpensive, and the day after bringing it back home, it needed window washer fluid. Seems like filling that should be a part of every regularly scheduled maintenance.
by Mercedes on 02/06/2026
Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (239) 206-4291 when you have a chance. Thank you, and we look forward to hearing from you.
by 2024 MERCEDES-BENZ GLC 300 4MATIC Owner on 02/05/2026Verified Service
Very efficient service. My service representative was friendly and professional. Explained what my service and recalls entailed. Service completed and car was clean and ready to go at the time I was told. Great service!
by Mercedes on 02/05/2026
Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2018 MERCEDES-BENZ GLE 350 4MATIC Owner on 02/02/2026Verified Service
Work was completed on time, it was done right the first time and at a reasonable price, The associate, Sonja was knowledgeable and polite
by Mercedes on 02/03/2026
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2023 MERCEDES-BENZ GLA250 Owner on 01/30/2026Verified Service
Everyone was great. Tom helped me so much. My technical skills aren't the best and he made everything easy.
There is nothing I would complain about. Your service is wonderful.
Thank you. Christine Shanley
by Mercedes on 01/30/2026
Hi, we are pleased to hear of your experience with us here at Mercedes-Benz of Bonita Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
by 2026 MERCEDES-BENZ CLE 300 4MATIC Shopper on 01/25/2026Verified Purchase
First class experience.
Ken Lucas was knowledgeable, professional and personable.
Highly recommend.
by Mercedes on 01/26/2026
Hi, we are pleased to hear of your experience with us here at Mercedes-Benz of Bonita Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
by 2023 MERCEDES-BENZ SPRINTER 3500 Owner on 01/22/2026Verified Service
Tory the service Rep is excellent! Very professional.Any work done there is always completed and done well.
by Mercedes on 01/23/2026
Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
by 2020 MERCEDES-BENZ GLA250 Owner on 01/20/2026Verified Service
They are everything you would expect from a Mercedes-Benz experience and more. Everyone was so welcoming, friendly and pleasant. I would recommend them very highly!!!
by Mercedes on 01/21/2026
Hello, your wonderful feedback and rating mean a lot to us. Thanks again for the recommendation, and have an amazing day!
by 2024 MERCEDES-BENZ CLE 300 4MATIC Owner on 01/19/2026Verified Service
The car is w ash was as before not up to Mercedes standards. Spotty windows and body, not vacuum Ed well if at all
by Mercedes on 01/20/2026
Thank you for bringing this to our attention. We apologize that your car did not meet Mercedes standards. We will address the spotty windows, body, and vacuuming to ensure a pristine wash next time. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future. Please call me so I can get this set up for you. 239-427-2855
