by 2023 NISSAN PATHFINDER PLATINUM Owner on 01/13/2026Verified Service
Didn't like that even tho I had prepaid for oil changes they did not rotate my tires which is included in my prepaid, didn't wash my car which is also included. I told them I had a Dr appointment and said they forgot to rotate the tires and they could do it. Well I had an appointment so I could not. I live 2 hours away so it was very inconvenient
by Michael Lee on 01/15/2026
Thank you for bringing this to our attention. We sincerely apologize for failing to complete your tire rotation and car wash, especially since these are services you have already paid for. We understand that driving two hours each way is a significant commitment, and we deeply regret that we didn't respect your time or your schedule.
We want to ensure this is corrected and that your next visit is seamless. Please contact our Service Manager directly at (505) 545-6420 so we can discuss a way to make this right for you. Mike L. - Melloy Nissan
by 2024 NISSAN ROGUE PLATINUM Owner on 01/07/2026Verified Service
Ester crouch is one of the best service advisors I ever known. She's awesome. Good Customer service always amazing across the board super friendly and helpful. The service was thorough and quick. I really appreciate her superiority of customer service her knowledge and her friendliness and all around she's a great person.
by Michael Lee on 01/08/2026
We are so happy to hear about your experience with Ester! She truly is a standout member of our team and takes great pride in being friendly and helpful. We'll be sure to share your kind words with her. See you next time! Mike L. - Melloy Nissan
by Dvprimo6@gmail C. on 10/28/2025Verified Service
I always appreciate the breakdown the service techs give on which repairs are potential safety issues, and which ones are recommended or optional. They always take the time to answer all my questions so I can make the best informed decisions. No upselling.
by Michael Lee on 11/12/2025
Thank you so much for your detailed feedback! We're so glad to hear that our service techs are meeting your expectations by providing clear and thorough explanations. It's really important to us that you feel informed and confident in the decisions you make about your vehicle. We're also pleased to hear you appreciate our no-upselling approach. We look forward to continuing to serve you with transparency and care! Mike L. - Melloy Nissan
by 2023 NISSAN ROGUE SV Shopper on 10/08/2025Verified Purchase
I was sold a vehicle that was overpriced compared to other dealers. Had an issue with my key fob less than 2 weeks of having vehicle. Very hard to get assistance. Had to call about 6 times to get a live person and not an answering machine. I regret my vehicle purchase.
by Michael Lee on 10/09/2025
Dorene, We're sorry to hear about your experience and appreciate you taking the time to share your feedback. We never want any customer to feel frustrated trying to reach us and we apologize for the difficulty you had getting assistance with your key fob. Our team would be happy to look into this further and make things right.
Please remember that every vehicle we sell at Melloy Nissan comes with our Warranty Forever coverage, which provides peace of mind and added value for as long as you own the vehicle. We'd appreciate the opportunity to discuss your situation directly please reach out to our management team so we can help resolve your concerns. Mike L. - Melloy Nissan
by 2025 NISSAN ROGUE SV/RC Owner on 09/11/2025Verified Service
I did not like the way I was treated at melloy service department for my oil change. The young kid was unfriendly with me. Michelle was a friendly service women. I have one more free oil change on my new rogue 2025 after that I'm that im taking my business else where.
by Michael Lee on 09/17/2025
Thank you for your honest feedback. I will share your concerns with our Service Manager and he can use it as a training moment. I appreciate your reluctance to return for service, but do want to remind you that your vehicle is covered by a "Warranty Forever" from Melloy Nissan. While you can choose where you wish to service your vehicle, any service performed by another facility must be pre-approved to keep the "Warranty Forever" in force. Mike L. - Melloy Nissan
by 2008 NISSAN ROGUE S/SL Owner on 09/02/2025Verified Service
Nice in taking me in after short notice.
Service rep hard to get ahold of to find out what was going on, had to track him down to find out what was going on with my car.
My car after receiving it after multiple service's does not seem to be the same. The dash makes noise it never had before. The engine on the drivers side ,when accelerating sounds like a Mac truck !
by Mike Lee on 09/09/2025
Sorry to hear that our service did not live up to your expectations. All of our service work is guaranteed for 1 year so if you think something is not right give us a call so we can make it right for you. Mike L. - Melloy Nissan
by Tiff07brit08@yahoo C. on 08/23/2025Verified Service
I have been there several times and have never had a problem! This time was the worse! Told them what I needed done and will take couple of hours (9am) went to the desk twice and they didn't know ? 2 pm car was ready all they did was a oil change! Not even a wash. That's not even close what i said needed to be done!
Disappointed
by Michael Lee on 10/16/2025
Thank you for being a loyal customer and for sharing your experience. We're very sorry to hear that your most recent visit didn't meet your expectations. It sounds like there was a breakdown in communication about the services you requested, and we understand how frustrating that must have been. Your feedback has been shared with our service team so we can address this and prevent it from happening again. We appreciate you bringing it to our attention and would like the chance to make things right please reach out to our service manager so we can review your visit in detail. Mike L - Melloy Nissan
by Roy G. on 07/29/2025Verified Purchase
What I truly like is dang I'm loving the car... And it's been a very blessing to get a car... Never own a car in my life... Other than that I greatly appreciate it for putting me in a car... I'm so happy everyday about the car.... Everybody like it....
by Mike Lee on 08/19/2025
Roy, We are so happy that we were able to help you with your first car purchase. That's a big life moment and we appreciate you trusting us to guide you through it. Welcome to the growing Melloy Family of satisfied customers. Mike L. - Melloy Nissan
by 2023 NISSAN FRONTIER S/SV/PRO-4X Owner on 07/17/2025Verified Service
Jed is an excellent advisor, apart from great car by Nissan, one of the reason that determine my interest to return to Melloy Nissan for maintenance is the advisor, they are definitely one of the most valuable assets of a dealership and they deserve to be well paid for going beyond their responsibilities and perimeter to resolve customer's issue. Thank you again Jed.
by Mike Lee on 07/23/2025
Thanks for the glowing review. I'll be sure to pass your kind words to Jed. Mike L. - Melloy Nissan
by 2016 NISSAN VERSA S/S PLUS/SV/SL Owner on 07/01/2025Verified Service
Everyone was very thoughtful . I brought in a coupon and Michelle had the cashier check and compare which coupon would give me a better discount. Cameron gave me my car and he asked how I was doing and informed and answered my questions. I did send in some questions and Mr Anderson assured me of the repairs and that I would be able to take my car on my trip
by Michael Lee on 12/26/2025
Thank you for the excellent feedback. We're glad to hear you had a great experience and look forward to serving you again. Mike L. - Melloy Nissan
by 2023 NISSAN KICKS SR Owner on 06/13/2025Verified Service
Poor customer service. Feel like customer is nickel and dimed to death for services. So displeased that after we received the Kicks back we went straight to our previous dealer and traded the Kicks in on a new non-Nissan auto. Please discontinue texting us because we no longer own that car,
by Mike Lee on 06/19/2025
Roy, Thank you for your feedback. We're sorry to hear you no longer own your Nissan. Please know that our service recommendations are based solely on Nissan's factory guidelines to help keep vehicles running safely and efficiently. We never suggest anything that isn't backed by the manufacturer. Mike L. - Melloy Nissan
by 2016 INFINITI QX50 Owner on 03/31/2025Verified Service
Service was what I expected for the oil change. Unfortunately, I found out that for any other service needed I need to make another appointment. It seems inefficient that I could not have all issues taken care of. However, the oil change service was very good.
by 2025 NISSAN ROGUE SV/ROCK CREEK Owner on 01/29/2026Verified Service
Ester service advisor made my appointment very satisfied. I'm satisfied with the service on my 2025 rogue.
by 2023 NISSAN ROGUE SL Owner on 01/23/2026Verified Service
They did all of the work that they were supposed to do to in a timely manner. They stayed in contact with us. Letting us know that the car was finished.
by Michael Lee on 01/26/2026
We're pleased to hear you had a great experience. Thank you for your continued support. Mike L. - Melloy Nissan
by 2023 NISSAN ROGUE SV Owner on 01/20/2026Verified Service
Took our vehicle in for a recall and had an oil change and tire rotation all in the same day. Saved me a lot of time!
by Michael Lee on 01/26/2026
Your feedback is greatly appreciated. We look forward to assisting you with your future service needs. Mike L. - Melloy Nissan
by 2024 NISSAN KICKS S Owner on 01/20/2026Verified Service
We have a comfortable waiting room with TV and Coffee. When we get our paperwork the mechanic explains what they have improved. Also gives a hit list for future updates to come.
by Michael Lee on 01/26/2026
Thank you for the positive feedback. Our service department works hard to deliver excellent results. Mike L. - Melloy Nissan
by 2025 NISSAN PATHFINDER ROCK CREEK Shopper on 01/16/2026Verified Purchase
My husband and I have bought two vehicles from Melloy Nissan. Both times, they worked hard to get us the best deal possible.
by Michael Lee on 01/26/2026
Thank you for being a loyal customer of Melloy Nissan! We truly appreciate your repeat business and are glad to hear our team has consistently worked hard to get you the best deal possible. Enjoy your new ride. Mike L. - Melloy Nissan
by 2016 NISSAN TITAN XD SL/PRO-4X/PLAT Owner on 01/16/2026Verified Service
Randy and Jed are the two best service advisors I hav e felt with at any dealership. Top notch service
by Michael Lee on 01/26/2026
We're glad to hear you had a great experience with our service team. Thank you for choosing Melloy Nissan. Mike L. Melloy Nissan
by 2024 NISSAN ALTIMA SR Owner on 01/13/2026Verified Service
Everyone was very nice and professional. Thank you for the great service. I'm glad a bought a car from Nissan.
by Michael Lee on 01/15/2026
This review on the CARFAX Online tool is an excellent opportunity to reinforce your commitment to professional service and brand loyalty.
Proposed Response
"Thank you so much for the 5-star review! We are thrilled to hear that our team provided you with nice and professional service. We are just as glad that you chose a Nissan, and we look forward to providing that same great service for all your future maintenance needs. Mike L. - Melloy NIssan
by 2023 NISSAN ROGUE SV Owner on 01/09/2026Verified Service
Everyone polite and professional. Took several hours so the shuttle
Drove me home and picked me when my vehicle was ready.
by Michael Lee on 01/15/2026
Thank you for the wonderful review! We are so glad to hear that our team was polite and professional during your visit. We know that major services can take time, so we're happy our shuttle service was able to make your experience more convenient by getting you home and back. We appreciate your business and look forward to seeing you again. Mike L. - Melloy Nissan
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Service Information
7,068 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Melloy Nissan specializes in these services, in addition to many others.
Auto Maintenance
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Melloy Nissan specializes in these makes, in addition to many others.
What do verified customers think about Melloy Nissan in Albuquerque, NM? Verified customers who visit Melloy Nissan in Albuquerque, NM rate this business 4.6 out of 5 stars, with 448 reviews. 7,068 customers favorited this location.How can I contact Melloy Nissan in Albuquerque, NM? To reach the sales team at Melloy Nissan in Albuquerque, NM, call (833) 507-0182. To reach the service department, call (505) 657-3830Does Melloy Nissan in Albuquerque, NM have a service center? Yes, Melloy Nissan in Albuquerque, NM does have a service center. You can contact the service department at (505) 657-3830.
