by 2011 FORD MUSTANG GT Owner on 10/27/2024Verified Service
Our service advisor, Garrett, was knowledgeable and helpful. He clearly explained our scheduled services.
by 2020 FORD EXPLORER XLT Owner on 10/20/2024Verified Service
The service advisor, the driver were both very professional and accommodating. Thank you for excellent service!
by 2014 FORD F150 SUPERCREW Owner on 10/07/2024Verified Service
Just an oil change and inspection this time.
Everything passed as I keep it serviced with all my required services at McLarty Ford. In and out in about a hour.
by 2016 FORD EDGE TITANIUM Owner on 10/05/2024Verified Service
The recall repair was done promptly and correctly.
The service rep was exceptional in keeping me informed and assisted me in anything needed.
5***** for the service and 5***** for the service rep.
by 2016 FORD FUSION SE HYBRID Owner on 09/23/2024Verified Service
Got me in at a convenient time. Service rep was friendly and helpful. Service was performed quickly.
by 2019 FORD F350 SUPER DUTY Owner on 09/02/2024Verified Service
They were very professional and courteous. Did what they said they would do. Waiting on rear camera but that's Ford not the dealer. Only negative it takes two weeks or more to get a service appointment.
by Paul B. on 08/25/2024Verified Service
Service done as asked. Car washed and my service Rep was great and even found money I didn't realize I had in my Ford account
by 2020 LINCOLN NAUTILUS RESERVE Owner on 08/10/2024Verified Service
Service was good but was disappointed with the length of time it took to get an oil change. Almost 2 hours for a 15 minute job.
by 2009 FORD F150 SUPERCREW Owner on 08/04/2024Verified Service
It took them 8 hours to do a oil change . Service reported incorrect. Normally a good experience but not this time.
by James C. on 07/27/2024Verified Shopper
They r worse then crain get mad when u tell them u have trade after u get the so called final price bc then they have to take it off the price
by 2021 FORD EXPLORER LIMITED Owner on 05/12/2024Verified Service
I needed my windshield wipers replaced, so one of the service advisors went ahead and changed them right there in the drop off area while another service advisor checked me out. My car never needed to go to the shop, and I didn't even need to go to the waiting room. The whole process was quick and convenient. I appreciate how they valued my time this visit so that I could get my new wipers, pay, and go.
by 2020 FORD EXPLORER LIMITED Owner on 04/12/2024Verified Service
I took the car to the dealership about mid morning. Their driver drove me home while they repaired it. When they finished mid afternoon, two ladies delivered the car to me. The car had been cleaned both inside and out. I have always received top notch service when I take the car in for any service.
by 2014 FORD F150 SUPERCREW Owner on 01/26/2024Verified Service
Scheduling is an absolute nightmare. The worst I've ever experienced in my 25 years of driving or scheduling services. My family and I will never consider this place for future business. They need to get it together too much staff rollover my guess
by 2021 FORD F150 SUPERCREW Owner on 01/26/2024Verified Service
My truck was there for over four hours for an oil change. They were also supposed to replace a bracket on the antenna. The antenna bracket was never replaced and they never called and said when truck was ready. They also text but never respond. I also called a few days later to reschedule but they never returned my call. Very disappointing.
by 2023 FORD F350 SUPER DUTY Owner on 12/11/2023Verified Service
Very pleasant service appointment at Mclarty Daniel Ford/ Lincoln Dealership. When my new Super Duty arrived that I ordered it had a small amount of spray in bed liner that was on the painted bumper. This over spray was done at the factory. I got the truck back in one day and you can't tell the over spray was ever there. Very pleased
by 2020 LINCOLN NAUTILUS RESERVE Owner on 10/28/2023Verified Service
Christian, as always, was very courteous and efficient. He estimated the time needed when appointment was scheduled and was almost exact in the time allotted. This was important as it gave me ample time to get to my doctor appointment. Employees like him are a true asset to your dealership.
by 2015 FORD FOCUS SE Owner on 10/26/2023Verified Service
It was a great experience!.. I Always enjoy seeing and visiting with the staff there..Its like visiting family.. I purchased my car there 8.5 years ago and they have taken good care of it since..Ms Chelley, CS manager, is an incredible lady, and does an outstanding job of seeing the customers are taken care of!..Thanks to All of the team!.. Lou
by Mike B. on 08/17/2023Verified Service
Calling the customer service rep gets you directed to receive a text message. The next day when I text to see if my car was ready I did not receive an answer so I stopped by and of course the car wasnt ready so we had to dbl back later. Improve your customer service and answer the telephone.
by 2019 FORD F150 SUPERCREW Owner on 08/05/2023Verified Service
Every time I bring my truck in to do the works, getting my oil change done and also my tires rotated. It takes all day to get it done every time. And this time it took 4 hours to get it done. And one of the service advisor told me it takes a hour and a half. I dont know how it takes that long to get it done. Im going to take my truck somewhere else so my vehicle will get done faster.
by 2013 HYUNDAI ELANTRA GLS/LIMITED Owner on 08/01/2023Verified Service
Two issues. First issue, is that they offered a service that was not available which was an inconvenience for the day. Second issue, I came for maintenance on the vehicle and asked for inspection to make sure car was road worthy and plate lights were out causing me to get pulled over.
