by 2020 NISSAN MURANO S Owner on 05/30/2025Verified Service
The customer service was top shelf. The service department personnel were professional and informative.
by 2014 FORD EDGE SEL Owner on 05/30/2025Verified Service
Professional and extremely knowledgeable people make it so pleasurable to business at Matt Bowers Ford! Always a great experience with people who are mindful of owners and their vehicles.
by 2016 FORD EXPLORER LIMITED Owner on 05/27/2025Verified Service
Justin the service writer was great. Good communication and quick service for my recall work. The entire new dealership facility was very nice!
by Reuel H. on 02/26/2025Verified Service
I had a sensor problem with my 2024 Ford Ranger and I took it to several Ford Service centers from kingsland Ga to lousiana and no one could tell me the problem however when I took it to Matt Bowers Ford in louisiana they were able to identify the problem and fix it right away I would recommend Matt Bowers Ford to anyone.
by 2023 FORD F150 SUPERCREW Owner on 02/21/2025Verified Service
To Far from Houma LA. But it's a good way to get out and go to the French Quarter to visit and relax. Service Dept. Employees are Super Friendly and Due Quality Workmanship. Regards Roland Cotton
by 2023 KIA K5 GT LINE Owner on 12/31/2024Verified Service
I am not happy at all. I just bought my car a month ago and Matt Bowers will not cover my rotors because they say it's been a month but the car was sold to me that way! Then when I got my 1st oil change they did not even rotate the tires. I know this because they sold me the car with a back right tire that has been going low since day 1 and that tire is still in the same place!!! I would not recommend this dealership to anyone.
by 2023 FORD F150 SUPERCREW Owner on 09/05/2024Verified Service
I dropped my truck off the night before and was first in line. I made a service schedule appointment on line for 07:30. They supposedly lost my truck due to a wrong VIN # and a computer glitch..... and I did not get my truck till 2pm-ish. Be ware if the Coupon that states Oil Change and Tire Rotation $49.99. It will cost you over $100 once they add in all the fine print service charges. Very Disappointing.
by 2019 FORD F150 SUPERCREW Owner on 07/22/2024Verified Service
Greeted promptly upon my arrival. Service area is air-conditioned and comfortable.
Both the service writer and mechanical technician or professional, and listen closely to my concerns. After service was completed in a reasonable amount of time Oh the mechanic and service writer explain what was completed and asked if I had any questions. I recommend using The dealership for service
by 2019 FORD ESCAPE SEL Owner on 07/20/2024Verified Service
Matt Bowers Ford has stepped up the entire customer experience! It was easy to get in for service on my schedule, Melanie was super friendly and efficient, the parts counter rep knew exactly what I needed and the service tech completed the work quickly and expertly. And everyone greeted me with a smile. The physical location is so clean, bright and comfortable that you know they care about their customers. Thank you!
by 2020 FORD ESCAPE SE Owner on 07/20/2024Verified Service
My experience was horrible first there was a up charge on my total cost of service TALKING ABOUT MY CAR TOOK EXTRA OIL. I COMING FOR YEARS AND IT NEVER SAID THAT.
Also NONE OF my fluids was not topped again
PlUS MY WINDSHIELD FLUIDS WAS NOT WORKING CORRECTLY OR EVEN CHECKED.
by 2023 FORD ESCAPE ST LINE Owner on 06/28/2024Verified Service
Low tire pressure in my car screen. Called Matt Bowers. Was told to just bring car in. Did so that day. Was seen quickly. Problem: nail in "unfixable" place. Tire under warranty, replaced st no charge. Darin handled the warranty confirmation very efficiently. From buying my car in January till niw, I've always received courteous, efficient and professional service. I highly recommend Matt Bowers Ford and the employees.
by Mallory B. on 05/10/2024Verified Service
Massive battery acid leak with severely corroded terminals. They replaced the battery but didn't bother to clean the leaked battery acid which continued to damage the terminals and 12 days later my battery completely died and left me stranded for 6 hours. They "cleaned" the terminals again the day after it died. It died again the next day.
by JP Kinman on 05/11/2024
Thank you for bringing this to our attention. Please email me your contact info so we can speak and help resolve the issue. jkinman@mattbowersauto.com
by 2017 FORD F150 XL/XLT/LRT/KING/PLAT Owner on 04/16/2024Verified Service
the night before a cross country trip the check engine light came on. Upon learning it was a thermometer and not wanting to hit the road with that looming, I was lucky to have Kevin and Melanie go to work for me and get everything taken care of so I could keep my schedule. They worked diligently to arrange parts, mechanics and their schedule to get it done. Many kudos..
by 2023 FORD MAVERICK XL/XLT/LARIAT Owner on 03/23/2024Verified Service
Very prompt and friendly service. I took my truck in for an oil change service and to address a recall. All I got was the oil change. I asked if it was all completed and they told me it was. That part wasn't so great. I don't appreciate being lied to.
by 2021 FORD ESCAPE SEL Owner on 03/09/2024Verified Service
Service experience was pleasant. Service advisor was very accommodating and was able to handle request immediately. "The Works" was completed by technicians in timely manner. Follow up was appreciated.
All done 5 Star !
Matt Bowers Ford
Metairie, La.
by 2019 FORD F150 SUPERCREW Owner on 12/25/2023Verified Service
Matt Bowers always does an excellent job maintaining my Ford F-150. Service Advisor Kevin kept me informed while my truck was being serviced and service department provided recommendations for needed services. I'm very pleased with this service department.
by 2020 FORD EXPLORER XLT Owner on 11/28/2023Verified Service
My battery died and we went to have a new one installed Kevin suggested to have the oil change he took care us and explained everything they did and answered every question we had when it comes ford dealer no one come close to Matt Bower and no one is better than Kevin
by 2022 FORD F150 SUPERCREW Owner on 11/03/2023Verified Service
They changed a tire and gave me an oil change. They told me my tires were wearing and it was a close to time for a change. They didn't even bother to add air in the tires where needed. Two days later the light fire low tire pressure was on. When I brought my other car to those oil change places, the wyd is all my maintenance including tire pressure. Isn't this what bringing your vehicle to the dealer is about?
by 2011 FORD ESCAPE XLT Owner on 09/07/2023Verified Service
Absolutely GREAT service! Kevin was the best. I loved that I got points for my visit. I LOVE that my car was inspected and given a car report. My car was completed in a timely manner and drives much better. I will be back for the rest of my repairs. Thank you!
by 2020 FORD F150 SUPERCREW Owner on 07/24/2023Verified Service
Took over thee weeks to schedule a diagnostic check because my engine light was on. They expected me to let the truck stay with them rather than calling me when my truck came up in the queue. Their communications with me were lacking. The advisor only made up excuses why their service was so slow. (Construction, Covid, shortage of bays) The service department does nothing to advance the name of Ford.
