by 2024 LEXUS LX 600 BASE/600 PREMIUM/6 Owner on 03/19/2026Verified Service
Always done right the first time!!!
Service manager Amanda is an Angel on heaven!!
Service/parts dept are the best in the town!!
CLS
by Lexus of Watertown on 03/19/2026
Thank you for your wonderful review! We are thrilled to hear that Amanda and our Service and Parts teams provided top-notch service. Your feedback means the world to us, and we look forward to your next visit at Lexus of Watertown! Safe travels in your 2024 Lexus LX 600!
by 2008 LEXUS GX 470 Owner on 03/17/2026Verified Service
Tommy was amazing, as is Sam every time we are there. He helped accommodate my children while we waited and was an amazing communicator about additional services needed.
by Lexus of Watertown on 03/18/2026
Thank you for your kind words! We're delighted to hear Tommy and Sam took great care of your family, providing excellent communication and support at Lexus of Watertown. We look forward to assisting you again in the future!
by 2022 LEXUS GX 460 LUXURY Owner on 03/17/2026Verified Service
Went in for 60000 mile service and delt with a great service advisor Tommy Cocuzzo, took care of all the items, great service and fast turn around plus vehicle looked great when I picked it up
by Lexus of Watertown on 03/18/2026
Thank you for sharing your experience with Tommy and our team! We truly appreciate your business and look forward to seeing you again at Lexus of Watertown. Safe travels ahead!
by 2009 LEXUS LS460 AWD Owner on 03/14/2026Verified Service
like:The professionalism of the Lexus tech advisor; the prompt reception of the staff; washing and cleaning the car outside and inside.
I hope and believe that the job was done perfectly.
The cost is over rated
by Lexus of Watertown on 03/16/2026
Thank you for choosing Lexus of Watertown and for sharing your thoughts! We're so pleased to hear our team's professionalism stood out to you. We'll take your feedback about our pricing into consideration as we move forward. Thank you.
by 2018 LEXUS RX 350 L Owner on 03/13/2026Verified Service
Great service, friendly staff. Very accommodating, ensured I had a loaner vehicle while my car was getting serviced.
by Lexus of Watertown on 03/13/2026
We're so pleased you had a smooth and accommodating visit. Thank you for choosing Lexus of Watertown and for sharing your feedback!
by 2019 LEXUS RX 450H BASE/450H F SPORT Owner on 03/11/2026Verified Service
Excellent service and absolutely amazing customer care
Amanda as always make the process easy , completely satisfied
by Lexus of Watertown on 03/12/2026
Thank you for your kind words! We're happy to hear Amanda provided such a seamless experience. We look forward to welcoming you back to Lexus of Watertown!
by 2023 LEXUS RX 350 BASE/350 PREMIUM/3 Owner on 03/11/2026Verified Service
Robert was incredibly courteous, effective, and professional. He went above and beyond what was appropriate for me.
by Lexus of Watertown on 03/11/2026
Thank you for your excellent review! We're delighted that Robert provided such incredible service. We'll be sure to pass on your kind words. Enjoy your new car, and we hope to work with you again at Lexus of Watertown! - Lexus of Watertown Service Center
by 2023 LEXUS IS 350 F SPORT Owner on 02/22/2026Verified Service
Great service
Great communication
The advisor Paula is really awesome and helpful. She even checked the next day if all was good
by Lexus of Watertown on 02/23/2026
Thank you for sharing your feedback with us! We are pleased to hear that Paula provided helpful, communicative, and attentive service. We'll be sure to pass along your review to her. We hope to see you again at Lexus of Watertown!
by 2015 LEXUS CT200H Owner on 02/22/2026Verified Service
Best service for Lexus in the Boston area. Claudia is very excellent at customer service, will always go back any time I need service.
by Lexus of Watertown on 02/23/2026
Thank you for your kind words! We're glad Claudia made your experience exceptional. We can't wait to assist you again at Lexus of Watertown! Safe travels!
by 2016 LEXUS RX 350 BASE/350 F SPORT Owner on 02/18/2026Verified Service
My representative is great very professional
But my car service was not great cause I have to return for and service due to careless technician
by Lexus of Watertown on 02/19/2026
We're glad to know our team provided professional service. However, it's concerning that the car service didn't meet our standards and you need to return due to a technical issue. We care about providing consistent quality and would like to understand what happened here so we can make things right for you. Please get in touch at your convenience, Amanda Carr - Service Manager - 617-393-1000 ext 2096
by Donna S. on 02/16/2026Verified Purchase
The whole experience is truly amazing very easy, and the people were very friendly and polite and could not do enough for you. Would definitely recommend this dealership.
by Lexus of Watertown on 02/16/2026
Thank you, Donna! We're glad to hear you had an amazing experience with our friendly team. We truly appreciate your recommendation and look forward to seeing you again at Lexus of Watertown! Safe travels!
by 2016 LEXUS RX 450H BASE/450H F SPORT Owner on 02/07/2026Verified Service
Excellent services with professional, knowledgeable staff. Services were performed in a reasonable time.
by Lexus of Watertown on 02/08/2026
We're delighted to hear that you had a great experience with our team! Thank you for choosing Lexus of Watertown and for your business. We hope to welcome you back again down the road! Take care.
by 2015 LEXUS IS 250 Owner on 02/06/2026Verified Service
I love Jaimie. I trust her to take car of my car and by extension to take care of me. The shop did the repair in a reasonable amount of time and waiting was as comfortable as you can imagine. Much appreciation for Lexus of Watertown service.
by Lexus of Watertown on 02/06/2026
Thank you for sharing your experience with us! It's great to hear that Jaimie and the rest of our team took excellent care of you. We appreciate your confidence in us and hope to see you back at Lexus of Watertown next time. Safe travels!
by 2013 LEXUS GX 460 Owner on 02/06/2026Verified Service
Thank you Tommy! You are the best, very thorough with recommendations and good advise! Greatly appreciate your patience! I am so happy to see you again.
by Lexus of Watertown on 02/06/2026
We're thrilled to hear that Tommy provided you with thorough recommendations and valuable advice at Lexus of Watertown. Thank you for choosing our team and for sharing your support!
by 2019 LEXUS IS 300 Owner on 02/01/2026Verified Service
on time, quick check in. I was kept informed during the day
Would have liked a shuttle to take me to the office in Cambridge. I was told there's a shuttle, but I had to wait for it.
by Lexus of Watertown on 02/02/2026
Thank you for your review and for choosing Lexus of Watertown. We value your input and hope you'll reach out with any further feedback in the future!
by 2018 LEXUS LX 570 Owner on 01/31/2026Verified Service
Everything was fine. I had a slow leak fixed and they replaced my windshield wiper fluid. I checked the windshield wiper heating device for me.
by Lexus of Watertown on 02/02/2026
Thank you for sharing your positive feedback about our service team, from the leak fix to the wiper fluid replacement! Safe travels ahead! - The Lexus of Watertown Team
by 2021 LEXUS RX 450H Owner on 01/31/2026Verified Service
Always well treated by excellent consultant Maria Laskaris with expert advice. The entire staff is courteous, and the system is smooth and well oiled.
by Lexus of Watertown on 02/01/2026
Thank you for your feedback! We're pleased to hear that Maria and our team provided a smooth and helpful experience. We look forward to welcoming you back to Lexus of Watertown! Safe travels!
by 2019 LEXUS RX 450H BASE/450H F SPORT Owner on 01/31/2026Verified Service
Great service
Being their client for more then 30 years I always appreciate their super service, great customer service
Amanda is taking the team to absolutely perfection
by Lexus of Watertown on 02/01/2026
Thank you for your kind words and loyalty over the years! We're thrilled to hear that Amanda and our team consistently deliver top-notch service. We truly appreciate your business and look forward to seeing you again at Lexus of Watertown!
by 2018 LEXUS IS 300 Owner on 01/30/2026Verified Service
After getting my vehicle serviced at Lexus of Watertown, it runs smoothly now. I love my car even more now. I definitely won't bring my car anywhere else. I trust their recommendations! My service advisor is Claudia. Nicest woman!
by Lexus of Watertown on 01/31/2026
Thank you for sharing your positive feedback about Claudia and our team! We are pleased to hear your car is running smoothly. We look forward to seeing you back at Lexus of Watertown.
by 2008 LEXUS RX 350 Owner on 01/25/2026Verified Service
Rob was professional and courteous. It was not his, or the dealership's fault the original mirror was defective but after the car being there for four days, taking it back for new installation should not have taken four and a half hours.
by Lexus of Watertown on 01/26/2026
Thank you for your feedback, and we take your point seriously. We will discuss this with the team to see where we can improve next time. Thank you for choosing Lexus of Watertown, we will work hard to earn your future business.
