by 2020 LEXUS RX 350 Owner on 05/30/2023Verified Service
Minor service as expected.
by Lexus of Austin on 05/30/2023
Our Sales Team appreciates you taking the time to leave us this feedback. We are overjoyed to know that you had such a pleasant experience with us. Thank you for choosing Lexus of Austin.
by 2021 LEXUS RX 450H Owner on 05/28/2023Verified Service
Great experience as always at Austin Lexus
by Lexus of Austin on 05/29/2023
Thank you for the 5-star review. Were happy to know that you always have a great experience with our team. We greatly appreciate you as a loyal customer and we hope you continue to choose us here at Lexus of Austin. Take care.
by Christine P. on 05/25/2023Verified Service
Always a good experience at Lexus of Austin.They always take care of me.
by Lexus of Austin on 05/26/2023
Christine, thank you for your high star rating. We're happy to see that your experience with our team here at Lexus of Austin was excellent. We strive to deliver a great experience to all of our valued customers. We hope to see you again soon!
by 2015 LEXUS RX 350 Owner on 05/22/2023Verified Service
Customer service was excellent. Everything was performed well.
by Lexus of Austin on 05/22/2023
Hello. We are proud to learn that you found our customer service here at Lexus of Austin to be excellent, and our team made sure your experience was performed well. Thank you for trusting us with your 2015 Lexus RX 350.
by 2022 LEXUS RX 350 F-SPORT Owner on 05/22/2023Verified Service
Excellent service as always look forward to all of our vehicles being serviced at Lexus of Austin
by Lexus of Austin on 05/22/2023
We are glad you enjoyed a great experience working with our Service Team at Lexus of Austin. Thank you for your excellent review and for trusting us with all of your automotive needs. We are here if you need any further assistance.
by 2016 LEXUS LS 460 Owner on 05/16/2023Verified Service
Excellent service at this Lexus Dealership. This is my 2 Lexus bought and serviced at Lexus of Austin.
by Lexus of Austin on 05/16/2023
Thank you for your wonderful rating and review! It is elating to know that you received excellent customer service from our Service Team at Lexus of Austin. We thank you for your business.
by 2020 LEXUS NX 300 Owner on 05/11/2023Verified Service
I was very disappointed that they moved my setting for my clock. When I call to have someone talk to me over phone to help me reset it I got the run away.
by Lexus of Austin on 05/11/2023
Hello. Your feedback is important to us here at Lexus of Austin and I would appreciate the opportunity to speak with you to address your recent visit to our Service Department regarding the condition of the clock when your vehicle was returned to you as well as the level of customer care you received when calling to get assistance in resetting it. Please email me with your preferred contact information. Thank you, Jim Crawley, General Manager, Lexus of Austin, jcrawley@penskeautomotive.com
by 2014 LEXUS LX 570 Owner on 05/11/2023Verified Service
Pleasant and easy. The only problem is the location in north Austin is quite far from me in Hays County.
by Lexus of Austin on 05/12/2023
Thank you so much for the outstanding 5-star review. We appreciate your feedback and are glad to learn that our staff could make your experience visiting us pleasant and easy. It is our hope that you continue to choose us here at Lexus of Austin for any future auto-related assistance you require.
by 2010 LEXUS RX 350 Shopper on 05/09/2023Verified Purchase
Had a great overall experience. Easy to work with and talk pre-sale, relatively smooth buying process, and good follow up and support afterwards.
by Lexus of Austin on 05/10/2023
Hello, thank you so much for your kind feedback. We are so very pleased to learn that you had a great experience with our Sales Team at Lexus of Austin and it was an honor to assist you. We welcome you back anytime.
by 2019 LEXUS RX 350 BASE/350 F-SPORT Owner on 05/02/2023Verified Service
Efficient process that was quick and completed on time. All dealer people were courteous and knowledgable. I would highly recommend Lexus of Austin.
by Lexus of Austin on 05/03/2023
Thank you for the great rating and review. We are happy to see our Service Team at Lexus of Austin was very courteous and knowledgeable and provided quality service in a timely manner. We thank you for your recommendation.
by 2021 LEXUS RX 350 Owner on 04/28/2023Verified Service
I needed a full service with my car , they did not do oil change and my my car indicated that mantenance is needed
by Lexus of Austin on 04/28/2023
Hello, we take our customer feedback very seriously and would like the opportunity to discuss your recent experience with our Service Department. Would you please send your preferred contact method to me? Thank you. Jim Crawley, General Manager, Lexus of Austin, jcrawley@penskeautomotive.com
by 2021 LEXUS UX 250H Owner on 04/24/2023Verified Service
Professional and courteous advisor and staff. My advisor always keeps in contact and answers all my questions.
by Lexus of Austin on 04/24/2023
We are thrilled to know that our Service Team has always kept you in contact and answered all your questions! This is something we strive for here, so it we appreciate you taking notice of this and writing this awesome review. If there is anything else we can do for you, do not hesitate to reach out to us at Lexus of Austin.
by Miketank T. on 04/22/2023Verified Shopper
Helpful, and informative without being pushy, excellent merchandise. Unfortunately, I found what I thought was a better fit at another Lexus store in Houston.
by Lexus of Austin on 04/24/2023
Thank you for sharing your positive experience with us, Miketank. We're thrilled to hear that you found our staff to be helpful and informative without being pushy and that you were impressed with the quality of our merchandise.
If there's anything we can do to improve your experience in the future, please don't hesitate to let Lexus of Austin know.
by 2012 LEXUS RX 450 Owner on 04/21/2023Verified Service
Always prompt and courteous! The got me in for an emergency immediately and I had a loaner for the duration of repair time.
by Lexus of Austin on 04/22/2023
Hello, we thank you for your kind review. It is wonderful to read that you always receive fast and courteous service at Lexus of Austin, and we are glad your emergency visit went well. Please feel free to let us know if you need anything.
by 2020 LEXUS RX 350 Owner on 04/16/2023Verified Service
As a walk-in, the service was faster than I expected and the accommodations during the wait was exceptional.
by Lexus of Austin on 04/17/2023
We are glad to see that your service was quick and efficient. It pleases us to see that our Service Team provided you with exceptional service during your visit. We hope to continue to serve you here at Lexus of Austin.
by 2010 LEXUS RX 350 Owner on 04/16/2023Verified Service
Excellent service and the explanation of my car repairs and also my needs in the future were totally understood.
by Lexus of Austin on 04/17/2023
Hello, thank you for your kind review of Lexus of Austin. It is fantastic to see that you were met with excellent and informative service during your visit and we are glad we could help. Please let us know if there is anything else we can do for you.
by Janice A. on 04/12/2023Verified Purchase
Very responsive and accommodating. We are purchasing a car in Texas but we are in Massachusetts. The salesperson we dealt with was very helpful and reassuring
by Lexus of Austin on 04/13/2023
It brings us joy to receive your five-star rating and review, Janice. We'll be sure to let our Sales Team here at Lexus of Austin know about their accommodating great service.
by 2009 LEXUS RX 350 Owner on 04/08/2023Verified Service
Great service from friendly staff. Their coffee and snack free service makes waiting time go by quickly.
by Lexus of Austin on 04/08/2023
We are delighted to see you had a great visit to Lexus of Austin and found our Service Team to be friendly. It is also nice to see you appreciated the refreshments in our waiting area. If there is anything else we can help you with, please don't hesitate to let us know.
by 2022 LEXUS NX 350 Owner on 04/07/2023Verified Service
It is always a good experience at Lexus of Austin. The waiting area is very nice, snacks are available for free and the service department is great.
by Lexus of Austin on 04/07/2023
We are glad you enjoyed a great experience working with our Service Team at Lexus of Austin. Thank you for your positive review and for trusting us with your automotive needs. We are here if you need any further assistance.
by 2021 LEXUS RX 350 Owner on 04/02/2023Verified Service
The wait time was what I expected. The coffee was good. The wait room was clean and had Wi-Fi so I could work.
by Lexus of Austin on 04/03/2023
We take our reviews to heart and are delighted to learn about your 5-star visit with our Service Department. Please let us know if you have any additional questions and thank you again for choosing Lexus of Austin.
