I drove to Austin Texas to look at a car they had for sale , I talked to the salesman before I left San Antionio, and told him I was on my way, when I got there I another sales staff told me the car was sold. bad service overall.
but I did find a Lexus in San Antonio, North Park Lexus treated very well.
by owner on 09/06/2025
Hello Frank. Your feedback is important to us, and I would appreciate the opportunity to speak with you about the communication you received from our Sales Team regarding the availability of a vehicle you were interested in. Would you mind emailing your preferred contact information to me? I look forward to speaking with you. Jim Crawley, General Manager, Lexus of Austin, jcrawley@penskeautomotive.com
by 2024 LEXUS RX 350H BASE/350H PREMIUM Owner on 08/23/2025Verified Service
Lexus of Austin ALWAYS provides excellent service! From the time I arrive to the time I leave, I feel valued as a customer and a friend. The GM, service advisors, and all staff go out of their way to help. Thank you, Lexus of Austin, not only for your customer service, but for supporting our veterans and first responders by sponsoring the annual Central Texas Field of Honor held in Georgetown!
by owner on 08/24/2025
Thank you for your thoughtful review and kind words. At Lexus of Austin, we strive to provide great service and support our community initiatives. We're honored to serve both our customers and local heroes in the Central Texas area.
by 2023 LEXUS RX 350 PREMIUM/350 PREMIU Owner on 08/10/2025Verified Service
Leo Ruiz has been my personal car care expert taking care of my car's maintenance progress. Knowing that I've got someone familiar with me and my vehicle is important to me. The rest of the staff at Lexus of Austin are equally professional and dedicated.
by owner on 08/11/2025
We appreciate your feedback and are glad to hear you're satisfied with our team's service. Lexus of Austin is grateful for your trust in us.
by 2015 LEXUS RX 350 Owner on 07/31/2025Verified Service
I was able to get an appointment easily and quickly, and George Morales was wonderful to work with. He's very knowledgeable, responsive and engaging with customers. I always enjoy taking my car in for service because the experience is consistently positive.
by owner on 08/01/2025
It's great to know you had a pleasant experience with our team at Lexus of Austin. We appreciate your loyalty and look forward to providing consistently excellent service.
by 2016 LEXUS RX 350 Owner on 07/25/2025Verified Service
I was given a heads-up on the drop-off process before I arrived. Upon arrival, I was checked in, given a loaner, and within a few hours I received a call that my car was repaired and ready for pick-up. The experience was low-stress and highly efficient, unlike some places I've been. I'm excited to make Lexus of Austin service center my first choice from now on.
by owner on 07/26/2025
Thank you for sharing your experience. We're happy our team provided a smooth and efficient process during your visit. Enjoy the roads ahead with confidence knowing Lexus of Austin is here for you.
by 2019 LEXUS RX 350 BASE/350 F SPORT Owner on 07/21/2025Verified Service
Service department is extremely busy. Getting checked in always takes a long time due to the service volume. I'm actually considering getting rid of Lexus as much as I love it due to the service volume here. We have had 3 different Lexus over the years and never had any issues till we had to start going into Austin for service after moving.
by owner on 07/22/2025
Hello. Your feedback is important to us here at Lexus of Austin. I would appreciate the opportunity to speak with you to address your feedback about your recent experience with our Service Department, focusing on the wait time that you encountered. Please email me with your preferred contact information. Thank you, Jim Crawley, General Manager, Lexus of Austin, jcrawley@penskeautomotive.com
by 2014 LEXUS IS 250 Owner on 06/30/2025Verified Service
Kyle is my Lexus Service manager and he is the friendliest person and most accommodating representative! I have an older IS250 and I receive the same superior service just like the owners of much more expensive vehicles! I just wish to always be a Lexus customer!!
by owner on 07/01/2025
Thank you for your kind words about our team and the service for your IS250. Lexus of Austin is so pleased to have customers like you, and appreciate the longstanding connection.
by 2019 TOYOTA RAV4 XLE/XLE PREMIUM Owner on 06/14/2025Verified Service
Excellent service. Jim and his team were friendly, prompt snd very efficient. I was in and out within a few minutes when I dropped off the car and when I picked it up. They sent messages letting me know when each service was complete. Will definitely recommend to anyone looking to purchase or service their vehicle.
by owner on 06/14/2025
Thank you for your feedback. We're glad that our team provided friendly and efficient service. We look forward to serving you again at Lexus of Austin.
by 2020 LEXUS RX 450H Shopper on 06/04/2025Verified Purchase
It was pretty good experience with cammy Martinez.
But not happy with the detailing department as they did not clean up the car or any car wash either. If your customer is getting a preowned or new car please make sure they are happy when they buy it. Nobody wants to take dirty car home.
by Lexus of Austin on 06/05/2025
Thank you for sharing your experience. We appreciate your feedback on our detailing department and will look into this matter further. If you'd like to discuss it more, please feel free to reach out directly to us at Lexus of Austin.
by 2024 LEXUS NX 250 PREMIUM Owner on 05/29/2025Verified Service
The service employees were friendly when I brought my car in. My problem with my "run-flat" tire was quickly explained. But, when I had questions for Jayden when the work was done, he quickly dismissed me and left while I was trying to ask questions about my tire!
by Lexus of Austin on 05/30/2025
Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Lexus of Austin and would like the opportunity to discuss the level of customer care you received from our Service Team about your tire. Can you please send your contact information to me? I look forward to hearing from you. Jim Crawley, General Manager, Lexus of Austin, jcrawley@penskeautomotive.com
by 2020 LEXUS RC 350 F SPORT Owner on 05/13/2025Verified Service
During my recent visit to Austin, I encountered an emergency with my car. Austin Lexus was able to schedule a next-day appointment for Saturday morning and got my vehicle in excellent condition for my long drive home. Instead of taking advantage of my situation, they honored a recent promotion that had expired just a few days prior. The service was outstanding; they lent me a car and kept me updated throughout the day.
by Lexus of Austin on 05/14/2025
Thank you for sharing your experience with Lexus of Austin. We're pleased our team could assist you promptly and keep you informed during the repairs. Best wishes on all your drives ahead.
by 2013 LEXUS RX 350 Owner on 05/03/2025Verified Service
Lexus of Austin goes above and beyond to create excellent customer service. I may not know everyone's name there, but the faces there are familiar every time and that make me feel really comfortable and safe that they are giving my vehicle a thorough check and are taking care of me and my car from start to finish. One name that I know is George, my advisor, and he is great!
by Lexus of Austin on 05/03/2025
We're glad to hear you felt comfortable and well-cared for at Lexus of Austin. Our team strives to provide thorough service for both you and your vehicle every time. Thank you for sharing your experience with us.
by 2018 LEXUS GX PREMIUM/LUXURY Owner on 04/27/2025Verified Service
Getting our 2 Lexus vehicles services at Lexus of Austin is always a pleasure. Jamie Kandzoria is very knowledgable and takes great care of us. The automative Tech's in the back perform their duties well and provide us a "walk-around" video of our vehicles.
by Lexus of Austin on 04/28/2025
It's great to hear that you've had a positive service experience with us at Lexus of Austin. Our team is motivated by your feedback and looks forward to serving you in the future. Thank you for acknowledging our automotive techs' efforts, including the "walk-around" videos!
by 2023 LEXUS GX 460 Owner on 04/25/2025Verified Service
Was told my service would be completely free of charge due to vehicle being less than two years old and it's part of the complimentary service when I made my appointment. When I got to the dealership, I was told it would be $311 for an oils and filter change and inspection. Very poor customer service. This is my 3rd Lexus from this dealership.
by Lexus of Austin on 04/26/2025
Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Lexus of Austin and would like the opportunity to discuss the price of an oil and filter change with our Service Team. Can you please send your contact information to me? I look forward to hearing from you. Jim Crawley, General Manager, Lexus of Austin, jcrawley@penskeautomotive.com
by Mayra B. on 04/16/2025Verified Shopper
I received the help by text messages and email. Thank you so much but before to talk about a deal and buy it, I asked to see pics of the the car because said .. "Pic coming soon" and the next day the car was no longer available. No big deal. It wasn't my time to buy it. Be positive.! Maybe the next deal it would be better :)
by Lexus of Austin on 04/17/2025
Hello. I appreciate you taking the time to share your feedback regarding your recent visit here at Lexus of Austin. I would like the opportunity to discuss your car-buying experience with our Sales Team about the quality of communication for photos and the availability of a vehicle that you had an interest in. Can you please send your contact information to me? I look forward to hearing from you. Thank you, Jim Crawley, General Manager, Lexus of Austin, jcrawley@penskeautomotive.com
by Paul K. on 04/12/2025Verified Service
Outstanding service. They know the car history and are up-front on what is needed and not needed. Snack bar, one of the reasons I choose to wait for my car while the service is being done, still needs improving after Covid. It used to be much better (more selections and options) than it is now.
by Lexus of Austin on 04/12/2025
Thank you for your feedback and rating. We're glad to hear you're happy with our service, and we'll certainly take your comment about the snack bar under consideration. Take care, and thanks again for choosing Lexus of Austin.
by 2022 LEXUS RX 350 Owner on 04/05/2025Verified Service
I like the easy appointment process. I like having the same service advisor. I like not having to wait. I like the fact that I trust what Jamie's advice and recommendations. I don't feel like he's trying to sell something that I don't need for my vehicle.
by Lexus of Austin on 04/06/2025
Thanks for sharing your thoughts on our service. It's great to hear that the appointment process and expert advice are meeting your needs at Lexus of Austin.
by 2021 LEXUS RX 350 Owner on 03/16/2025Verified Service
I love the car wash and loaner car options. The service has always been great and so is pick up time.
Check in time is TERRIBLE It usually takes an hour of leaving me sit unattended when I pull in then handed over to different agents each one meaning more sit and wait for them. I find this very inefficient and frustrating. I feel like either get more employees or don't schedule so many of us coming in at once.
by Lexus of Austin on 03/17/2025
Hello. I appreciate you taking the time to share your feedback regarding your recent visit here at Lexus of Austin and would like the opportunity to discuss the wait time that you have encountered during the check-in process with our Service Department. Can you please send your contact information to me? I look forward to hearing from you. Thank you, Jim Crawley, General Manager, Lexus of Austin, jcrawley@penskeautomotive.com
by 2020 LEXUS NX 300H Owner on 03/09/2025Verified Service
Waited over 2 1/2 hours for an oil change / tire rotate and wash which is a very long time to wait. When I did my own oil and tire changes it would take about an hour. With today's technology and the high $$$ you charge I should not have to wait 2 1/2 hours with an appointment that is pre-made.!!!.
by Lexus of Austin on 03/10/2025
Hello. I appreciate you taking the time to share your feedback regarding your recent visit here at Lexus of Austin. I would like the opportunity to discuss your recent experience with our Service Department regarding the wait time involved with an oil change and tire rotation. Can you please send your contact information to me? I look forward to hearing from you. Thank you, Jim Crawley, General Manager, Lexus of Austin, jcrawley@penskeautomotive.com
by 2019 LEXUS RX 350 BASE/350 F SPORT Owner on 03/03/2025Verified Service
I was told what the service would cost up front, and given an estimated wait time as I waited at the dealer. My car was done earlier than expected.
The only issue with this dealer is too many appointments checking in at the same time, so that sometimes it takes up to 15 minutes to check in. It was better this time.
by Lexus of Austin on 03/04/2025
Thank you for sharing your experience with us at Lexus of Austin. We're glad to hear the services and wait times were met satisfactorily, as we continually aim for efficient check-ins and quality service.
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22,488 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Lexus of Austin specializes in these services, in addition to many others.
Emissions Inspection
Oil Change
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What do verified customers think about Lexus of Austin in Austin, TX? Verified customers who visit Lexus of Austin in Austin, TX rate this business 4.8 out of 5 stars, with 2,669 reviews. 22,488 customers favorited this location.How can I contact Lexus of Austin in Austin, TX? To reach the sales team at Lexus of Austin in Austin, TX, call (512) 883-6262. To reach the service department, call (512) 890-1323How can I schedule a service appointment with Lexus of Austin in Austin, TX? You can schedule a service appointment at Lexus of Austin in Austin, TX through CARFAX.What are the shop amenities offered by Lexus of Austin in Austin, TX? Lexus of Austin in Austin, TX offers the following amenities: Free Car Wash, Free Wi-Fi and Snacks.Are there any service coupons available for Lexus of Austin in Austin, TX? Yes, there is currently a for this location.Does Lexus of Austin in Austin, TX have a service center? Yes, Lexus of Austin in Austin, TX does have a service center. You can contact the service department at (512) 890-1323.
